Очень не понравилось Didn't like it very much

We are currently resting in this hotel. Came with two families of 4 people, two adults and two children. They gave the keys at the reception, we went up to the room and there: the shower room was new and the furniture was like 2 * but this is not the worst, they gave us a room of 15m2 for four and with one double bed and one bunk bed like in a pioneer camp. It was terrible, and they say that this is normal, this is a standard room for four. Our friends gave exactly the same. The air conditioners are in such places that it blows only on the bed in the part where the head is. The child can be put and then the next day to lich. In general, the meeting party was TUI Tur. At first, the representative did not want to agree that it was not 5 *, but after an hour-long scandal, he agreed to 3 *. When we bought a tour in Kyiv, the tour agency Aquarium Permits (Remember this name) which are located on Krasnoarmeyskaya 30a in the yards, so the girl Tatyana said that there was almost a super deluxe hotel with a sandy beach. But in fact, on the beach there are cobblestones with a fist and no squeak. To go into the sea with a 4-year-old child, you can break your legs. In general, we call Tatyana, and not only does she not pick up the phone, she also sent us such a text via Viber that her hair stood on end. Here is the text: Tatyana. This is Senkin Alexander. We are put into rooms in Concordia with bunk beds. Tatyana: Solve the issue at the reception, you will be relocated. Again Tatyana: Is that what you want from me? I cannot move you. This is not part of my job. You have a host and a tour operator. opat Tatyana And how are you not ashamed to write such a thing to me, I am 8 months pregnant, I made you a huge discount. What do you think, that having bought a tour in a drag agency it would be different. Other beds? Another beach? At the moment, I am only booking tours. The girls have chosen you. Contacted a million agencies. Write on your day off. I wish you a good rest, but I don’t need to write such nasty things. I love and try for every tourist. And how do you like the text? ? After two hours of scandal, they forced the representative to dial the regional director and agreed that we would meet in the morning and talk about moving either to another hotel or to another room. So far, they moved us to a Junior room for which they wanted us to pay $ 500 for 10 days. But for one nose at no extra charge. For two families they paid $ 4000 for this tour