Good hotel but room for improvement in terms of service

Written: 17 may 2014
Travel time: 8 — 16 may 2014
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
We rested in May 2014. The Quattro Hotel has already been completed between the hotel and the sea, so there is no construction. But construction continues in the village, so the sound of piles being driven was heard almost all day. Of the main disadvantages of the hotel - poor soundproofing. All loud conversations could be heard from neighboring rooms.
A lot of Germans rest in the hotel, but there are also a lot of Russians.
The staff communicates better in German than in English or Russian. No one speaks Russian at the reception.
Please note that beach towels are not changed every day. For the entire stay, only 1 time you can change them for clean ones for free, then each change costs 1 euro.
The in-room bar is filled with soda. Everything in it upon arrival is free. Further filling it for money.

The hotel is new, so everything is neat and well maintained. But they don't clean very well. Upon arrival, I had to grind the toilet lid, as well as circles from glasses on the furniture. There is no lotion or conditioner in the bathroom, only shampoo/shower gel in a large container. In this regard, it does not pull even 4 stars, not like 5.
You can rent a bike for free at the hotel and go to Alanya.
We generally liked the food. The only thing missing was fruit. There were apples and oranges, sometimes grapefruits and some other local fruits. No watermelons, no strawberries, no cherries, as we used to see in other hotels in previous years. Ice cream was only 1 time for dinner. All cocktails are paid, even non-alcoholic (3-5 euros).
After going to the a la carte restaurant, we returned to the regular one and ate there. There are 2 a la carte restaurants, but they work alternately, so we ended up in Turkish, not Italian, as we originally wanted. Tip - do not put off going to a restaurant until the last day. In addition, a la carte is relative, you choose from 3 courses, and desserts are generally served as on a regular buffet every day.
It seems that the hotel puts low prices, but then saves on everything they can. Compared to the neighboring hotel Quattro, they felt their inferiority in everything.
Translated automatically from Russian. View original