Instead of 5* stars we got 3*. The hotel is not good.

Written: 13 june 2017
Travel time: 5 — 12 june 2017
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 2.0
Food: 4.0
Amenities: 6.0
Were from 5 to 12 June, a family of 3 people. We rest 3-4 times a year in different places, there is something to compare. We read good reviews, bought a tour, went. I will say right away that when settling in, they give a paper that says "leave us a good review, send a link to it and you will participate in the draw for a 10-day trip to us. " Here are some good reviews for you.
Settlement is fast. But the room was dirty. With hair in the bath and sand.
Please note that the air conditioner only works when the balcony door is locked.
The hotel accommodates about 2 thousand people. When we arrived there were about 600 people. When leaving, all 2 thousand.

Food: it is, but not so hot. Breakfast - scrambled eggs every other day, pancakes every other day. Due to the large flow, at the end of our holiday, pancakes began to be given 2 pieces per hand (this is just a kapets). 1 person fries them, everyone is breaking, the line is for half an hour to get 2 pancakes or a couple of pieces of omelet (remember - they are given every other day, they are not available at the same time).
Milk is powdered, ala juices are yupi. The hotel is ultra all inclusive. But that's just a name. Nothing from ultra. Not one imported drink. No packaged juices, cola fanta diluted. It is not possible to feed a child with porridge in the morning. She is not. And even if it were - pour cold powdered milk - just poison the child.
Coffee machines are turned off an hour after the start of breakfast. When asked if I want coffee, they say go look elsewhere, the machines are broken. They demanded to call the restaurant manager, he came, in English he said that the coffee was over. The husband quarreled with him, right there in a minute he turned on the machine and everything worked. Saving even on this.
Lunches and dinners - this is where the worst begins. Imagine a picture - a barbecue man on the street fries meat or fish. He is alone. And vacationers 2000 people. The queue for meat starts 40 minutes before the start of lunch and dinner and reaches up to 100-130 people. You need to stand for at least an hour, so that you are given a couple of cutlets or a piece of meat.
Salads, vegetables - eat. Pasta, potatoes, rice - in different variations Stewed chicken or beef in gravy is in the restaurant, but they quickly take it apart, but at least they brought it.
Fruits are apples and oranges. And this is in the season of strawberries, cherries, watermelons and melons. But they are not given. For the entire holiday, watermelon and melon were given 2 times (and this time there were no apples and oranges). The queue was such that we didn't even stand. But many could not get their fruits, not enough. Half the rest are in lines for food. This is really a mockery of people. Well, you put 2-3 grillers to serve such a number of vacationers. But there are also savings.

On Sundays, a Turkish night is held at dinner. Here you can eat meat normally, because. kebabs, and shawarma, and cutlets, and lamb are taken out into the street. 5 people work on the grills with different meat products. There are queues, but not so huge and pass quickly, stand for 10 minutes for each dish. And at 20-30 they brought out an ice cream cake.
Every day they give ice cream, but again, there are queues for half an hour of standing. Those who drink will not be happy either. Queues for alcohol for 20-30 people at all bars.
But most importantly, if you survived the quest for food and got it, you will start a new quest. You will need to find a free table. They are not, they are not enough for such a number of vacationers. But if you are lucky and you find it, then you will clean it yourself, and after that a new quest will begin - find the devices. We asked the waiters several times to give us forks. they ended, to which they received the answer "there are no clean ones, wait or eat with your hands. "
So any lunch and dinner becomes a terrible stress. Because of this, the lines to go first to the restaurant begin to take an hour before opening. We got tired of this and went to lunch and dinner in the center of the village.
Cleaning is non-existent. Change the towels, make the bed and that's it. It doesn't matter if you leave a tip or not. The rubbish is all there. Water will be put (1.5 liters)
The hotel area is beautiful, but there are not enough sunbeds for everyone near the pool. They've been busy since 6 am.
The slides are on schedule.
Sea and beach: sand and pebble, entry into the sea with large stones. To the right of the pier (50 meters) there is a small area without boulders. But it is better to go to the left of the pier. There is a good entry, cleared.
In general, the hotel is not worth the money. Really pulls on 3 *
Translated automatically from Russian. View original