Грязно, не ориентировано на клиента Dirty, not customer oriented

My family and I (4 adults and a child) are currently staying at this hotel. We always rested in 5 *, this is the first experience 4. We stopped in the evening on 09/05/21. At the reception, we were politely issued, helped to bring things to the room. The reaction to the tip was: not enough, you need another dollar))) Room 3111 is dirty, it seems that it is not cleaned at all, although we checked in after 20.00, the check-in time is much earlier. Dirty mirrors, the mirror on the closet was licked by a child, not vacuumed. We were offered for $ 30 the next day to move to a room on the floor above with access to the pool. We went to assess the situation, but it was also not cleaned there (although the room was not occupied) and music was playing loudly from the street. We have a three-year-old daughter, of two evils we chose a view of the road)) with the name of the garden)) Since the road from home took 12 hours, we decided to stay and feed the child, put him to sleep.
We were promised to repair the air conditioner in one of the rooms, the safe and clean it. They asked for money. The answer is that the calculation after work did not suit 10 minutes, after persistent bargaining, the employee left, taking the tip that was originally offered. No one came to fix anything.
The food is delicious, a large selection of dishes for every taste for both children and adults. No frills, but chicken, beef, liver, white fish (stewed with and without vegetables, grilled, fried, with and without seasonings), rice, potatoes, pasta, chopped vegetables and salads, sauces, sweets, fruits (watermelon, melon, grapes, apples, plums, oranges, lemons, grapefruit). The drinks. Nobody will be left hungry. The downside is that the food from the last meal remains, new ones are constantly delivered, eyes to help) Before you give the child, you need to try. Peaches canned spoiled 2 days. Set aside, take something else. It's unpleasant, but no one got poisoned (of us))).

There was always enough space, even during peak hours.
The dining room is the only place where they clean constantly, BUT plates, forks, knives are not all clean after washing))
Cleanliness is not the strong point of the hotel. This is especially emphasized by the toilets in the lobby and near the slides. The floor is always very wet, there is no paper, there is rubbish everywhere.
The sea. . . The water is fabulous!! ! Warm incredibly!! ! I don't want to go out! True, it is not so easy to do this, you need corrals. There are plates in the sea, many wounded their legs in the blood, despite the corals, because. the plates are not even, broken and you don’t know where you will stand in the waves.
With children on the beach is not easy, the daughter is delighted with the pool.
There are always places near the pool and on the beach.
Yesterday we were at the children's disco. We were very much looking forward to it. The daughter is happy, a little shy, but the Turkish animator asked Lyuba (another animator) to take her to the children and the dance was set)) The next one was a train. This is a delight for children, even older ones. True, ours stared and stumbled, fell, I quickly raised it, I wanted to calm it down, but there were no tears, the child still wanted to dance)))) True, that's all, the disco is over)) We are waiting for tomorrow))) Children's pool and dancing won her heart) )
Many vacationers discuss the special treatment of Turkish vacationers. Their rooms are cleaned every day, vacuumed, wet cleaning, change of linen... At the same time, when we asked for a toilet, they answered: finish))) plates to the pool, to the room, this is nonsense, because just missing, but unpleasant attitude. This was felt for the first time.
Hotel policy - your vacation is in your hands)))
We travel a lot, rest really depends on the mood that is inside us. However, you do not want to clean UAI on vacation. We will not come here again and will not recommend to anyone.
P. S. Went to reception this morning.
Good morning! We have a problem.

No reaction.
After waiting, I decided to look for someone of higher rank.
Girl, wait, what's the problem?
We were settled in a dirty room and today is the third day they do not clean it.
Three times asking what number, recorded.
We went to the sea. Then we went to the mountains. Sat down in the hall. My daughter wanted to go to the toilet and it was clean! Then we met a group of men, probably the management. We walked, examined... We went up to the room. It is also clean, they only asked to wash the mirrors and put the gel with shampoo. Answer: We want to have lunch. But the husband insisted and did everything, but for five they gave 3 gels and shampoos. I hope not for three days))) but thanks for that, it became much more pleasant in the room)