Это тихий ужас! It's quiet horror!

I really want to share my review about this bestial, smelly hotel. . . It all started with the fact that the travel agency chose the hotel in a hurry, did not really read the reviews, believed the word of the agent. On the same evening there was a flight. In the morning we arrived at the hotel and from the very beginning I did not like absolutely everything, the air conditioner does not work in the lobby, there is nothing to breathe, stuffy, stink, dirt. We were met and settled in a room where it was very dirty, the toilet was not working with terrible smudges, the air conditioner did not work (it was disassembled, parts of it were lying on the floor), torn bed linen, dirty mattress, no balcony, no TV, no fridge and no safe.
We turned to the reception, because. there was no desire to stay in the room. We were immediately moved to another room, but it turned out to be in almost the same condition, only the air conditioner worked and there was a dirty old TV, there was also no refrigerator with a safe. We asked for another room, but we were denied, referring to the fact that this is a very good room. Our guide Jalaladin turned out to be a vile liar, he promised to move us to another hotel with our surcharge, but he never fulfilled his promise. As a result, the entire vacation endured this trash. The guide is a different story altogether, he booked us on a tour for a different time (as it turned out, he "just" mixed it up) and they were waiting for us, and we were going like crazy, we were given 10 minutes for everything about everything.
They don’t bring water to the rooms, ants are everywhere, even in the beds, the bedding is damp, as are the towels, the door doesn’t close properly, the handles are broken, the walls are just painted white and dirty spots, the water in the shower did not drain well and spread from the bathroom by number. Nobody wanted to solve the problem, they repeatedly contacted the reception, they say that they will do everything, but as a result, no one solves the problem. The service staff does not talk, they try not to catch the eye, you have to constantly catch them and beg them to tidy up the room. For the whole week of the holiday, the bed linen was never changed. There were also problems with towels, they were practically not given. The territory of the hotel is also not in the best condition, everywhere there is dirt, cigarette butts, empty plastic cups, everything is lying underfoot.

Food is very scarce, only watermelon and grapes from fruits. From meat they gave only turkey. If you come at the end of breakfast, lunch or dinner, then there is nothing to eat at all. And if you arrive on time, then the line is huge, people are standing on the street, waiting.
On the beach, torn mattresses on sun loungers, everything is also dirty and vile. I liked the sea. . .
Do not go there, all the Russian tourists at the reception threw a tantrum, because everyone was shocked by this hotel. I doubt their 4 stars, it's like me then a terrible hostel with a vile contingent. And finally, the photos of the hotel do not correspond to reality, there is no such thing at all... Bad reviews correspond, read them, it's true. I do not recommend the hotel!