Мы испытали стресс и кошмар при заселении в отель We experienced stress and a nightmare when checking into a hotel

I want to tell you about the terrible check-in at the hotel. It is disgusting that upon arrival, the hotel administrator said that there were no free rooms in the hotels, and this hour they would take us incomprehensibly to some kind of hotel, which we had never seen before. Our indignation was natural. t. to. we arrived with three children, very tired at 23-30 at night. I started to write a complaint, the hotel manager was very rude and unprofessional. To my statements that we are your guests, and you have no right to mix things up with us like that, she began to shout “Get out of the hotel”, after which she waved and hit me on the head with a folder. This all happened in front of my children and husband. Calling the hotel security, the administrator began to tell them in Turkish what was beneficial to her. The situation was shocking. My husband began to say that we would call the police this hour and watch the video from the cameras installed in the hotel. Naturally, after what happened, we were not going to go anywhere, having informed the reception that we would spend the night in their hall. Since we had paid for the rooms and rest for 7 nights in this hotel. After 1 hour, this horror, we were given rooms. The mood and sediment remained unpleasant. Despite all the positives of this hotel.