We "rested" in June 2010 in "KLAS DOM HOTEL" 4 stars.
After arriving at the hotel, at about 3 o'clock in the morning, we were placed in a room that was located in a building located outside the hotel and it was possible to get to it only by crossing the highway with a dividing strip. I want to note that we had a seven-year-old child with us.
After inspecting the room, we somehow felt very uncomfortable, but we postponed the presentation of claims until the morning and went to bed, because. very tired from the road. Fifteen minutes passed and deafening sounds similar to the operation of a tractor engine were heard behind the wall, which lasted about two minutes. At the same time, it was completely impossible to sleep, because. the noise was very loud. Further, this noise was repeated regularly every 15 minutes. We were unable to sleep. At 8 o'clock in the morning, we reported this to the administrator at the "reception" and demanded to move us to another room. We were told that there was nowhere to relocate us, that there were no other free rooms, and they also said that we were very lucky, since we were settled in this building, and not in other buildings, which are located at a distance of 800 meters from the border of the hotel. And about the noise promised to report. As it turned out, the noise came from the neighboring room from the part of the air conditioner that is located on the outside of the building (in this case, on the balcony, the wall of which was the wall of our room). The technician came, he did not speak Russian or English, we explained to him with gestures what was the matter and he left. The noise continued until the evening, and then until the morning. For three days we did not have the opportunity to sleep peacefully and repeatedly complained to the administrator, in response to the same thing: "we will inform the master. " Noise was eliminated only on the fourth day. However, there was no silence in the room.
This building (block "C") needs a complete restoration, the accommodation of tourists who came to rest in it is criminal negligence. The elevator is prehistoric with manual opening of doors, after pressing the button, all floors, doors, floors and ceilings pass by you. If an arm, leg or clothing accidentally gets into the slot, severe injuries can occur, incl. life-threatening. And in this elevator I had to ride with a child. The alternative is that the stairs are even more dangerous, very slippery, covered with smooth polished stone, without anti-slip strips, the railing is bad and very low. There is fungus and mold on the walls in the lobby.
Instead of a corridor, there is a long balcony without glazing; the entrance doors of the rooms are located on it. There is a gap of about 5 centimeters under the front door, there is no threshold. There is a gap of about 5 centimeters under the door to the balcony, there is no threshold, in addition, the box of this door is installed skewed and, when closed, a significant gap forms in the upper part. Opening sashes were removed from the window, glass was glued instead of the lower and middle ones, and the upper one was glued with foam ceiling tiles, while there was a gap 2 centimeters wide. The result: a complete lack of soundproofing. And outside, a city street with heavy round-the-clock car traffic, plus the noise of music from hotels, plus hourly calls to the mosque, plus a chicken farm under the window, on which roosters begin to crow at five in the morning. Sleep is impossible.
The furniture is tattered. The TV is faulty, there are stripes on the screen, from which it ripples in the eyes. There is a lot of dirt in the lampshade. The switches don't work well. The lock in the room is a whole problem to close. The walls are scratched.
Particular attention to the bathroom. According to the description of the hotel, we hoped to see a shower or bath. In this room, there is no floor sink in the shower at all, soapy water flows directly onto the floor and fills it entirely, the drain is bad, after taking a shower the floor remains damp for a long time - and this is a danger of slipping and getting an electric shock from a hair dryer that is attached to the wall tightly. The curtain rod is attached with a piece of wire to a screw driven into the ceiling. The door is all rusty, filled with whitewash and paint, holes for handles are cut in the jamb on the sharp edges, which we repeatedly scratched. Water from the sink flows onto the floor, not down the drain. The shower head holder is broken. Instead of ventilation, a window to the street. If you open it at night, mosquitoes will eat you. All around rust and dirt.
All the staff, except for two administrators, speak neither Russian nor English, they only know a very limited set of words. It is impossible to explain anything to them.
Bed linen was not changed for a week. Again I had to complain about the "reception", they began to change, the toilet paper ran out, again I had to turn to the "reception". We can't understand why vacationers have to deal with such issues?
Four bars are open each at different times, you have to run for drinks through the entire hotel. Glasses are always missing. When you ask for a drink, in 50% of cases you get the answer: "no glasses, sorry. "
The beach is divided into three parts, as if for three different hotels, at the same time the caretaker, bar, tunnel, playground, etc. general. But at the same time, in the absence of free sunbeds on the beach "KLAS DOM HOTEL" from the neighboring ones, which are free, they always kick us out (Russians), and let the Turks resting.
In the "restaurants", bars, swimming pools, the hotel's beach, tourists are constantly located and served by at least three hotels (judging by the bracelets), as a result of the lack of space.
There are no special complaints about the quality of food, but the daily queues for a hot meat dish for lunch and dinner really tired us out!! ! Line for food!! ! These dishes were prepared not in advance, but after the start of lunch and dinner. The queue is constant 50-60 people, the time of standing in line is 40-60 minutes. The cook lays the dish for you, the portion is very limited. Where is All Inclusive? We remained hungry.
There are only enough tables for half of the customers, the rest stand and wait for something to be free.
The beach is heavily polluted. In the evening, only large garbage is collected from it: cups and bottles. And everything else - cigarette butts, branches, toothpicks, etc. lying around in huge quantities. You lie like you're in a dump.
Coral Travel answered our claim that we were not all right in the head, and the services provided correspond to what we were promised.
PEOPLE DO NOT USE THE SERVICES OF CORAL TRAVEL AND KLAS DOM HOTEL
After arriving at the hotel, at about 3 o'clock in the morning, we were placed in a room that was located in a building located outside the hotel and it was possible to get to it only by crossing the highway with a dividing strip. I want to note that we had a seven-year-old child with us.
After inspecting the room, we somehow felt very uncomfortable, but we postponed the presentation of claims until the morning and went to bed, because. very tired from the road. Fifteen minutes passed and deafening sounds similar to the operation of a tractor engine were heard behind the wall, which lasted about two minutes. At the same time, it was completely impossible to sleep, because. the noise was very loud. Further, this noise was repeated regularly every 15 minutes. We were unable to sleep. At 8 o'clock in the morning, we reported this to the administrator at the "reception" and demanded to move us to another room. We were told that there was nowhere to relocate us, that there were no other free rooms, and they also said that we were very lucky, since we were settled in this building, and not in other buildings, which are located at a distance of 800 meters from the border of the hotel. And about the noise promised to report. As it turned out, the noise came from the neighboring room from the part of the air conditioner that is located on the outside of the building (in this case, on the balcony, the wall of which was the wall of our room). The technician came, he did not speak Russian or English, we explained to him with gestures what was the matter and he left. The noise continued until the evening, and then until the morning. For three days we did not have the opportunity to sleep peacefully and repeatedly complained to the administrator, in response to the same thing: "we will inform the master. " Noise was eliminated only on the fourth day. However, there was no silence in the room.
This building (block "C") needs a complete restoration, the accommodation of tourists who came to rest in it is criminal negligence. The elevator is prehistoric with manual opening of doors, after pressing the button, all floors, doors, floors and ceilings pass by you. If an arm, leg or clothing accidentally gets into the slot, severe injuries can occur, incl. life-threatening. And in this elevator I had to ride with a child. The alternative is that the stairs are even more dangerous, very slippery, covered with smooth polished stone, without anti-slip strips, the railing is bad and very low. There is fungus and mold on the walls in the lobby.
Instead of a corridor, there is a long balcony without glazing; the entrance doors of the rooms are located on it. There is a gap of about 5 centimeters under the front door, there is no threshold. There is a gap of about 5 centimeters under the door to the balcony, there is no threshold, in addition, the box of this door is installed skewed and, when closed, a significant gap forms in the upper part. Opening sashes were removed from the window, glass was glued instead of the lower and middle ones, and the upper one was glued with foam ceiling tiles, while there was a gap 2 centimeters wide. The result: a complete lack of soundproofing. And outside, a city street with heavy round-the-clock car traffic, plus the noise of music from hotels, plus hourly calls to the mosque, plus a chicken farm under the window, on which roosters begin to crow at five in the morning. Sleep is impossible.
The furniture is tattered. The TV is faulty, there are stripes on the screen, from which it ripples in the eyes. There is a lot of dirt in the lampshade. The switches don't work well. The lock in the room is a whole problem to close. The walls are scratched.
Particular attention to the bathroom. According to the description of the hotel, we hoped to see a shower or bath. In this room, there is no floor sink in the shower at all, soapy water flows directly onto the floor and fills it entirely, the drain is bad, after taking a shower the floor remains damp for a long time - and this is a danger of slipping and getting an electric shock from a hair dryer that is attached to the wall tightly. The curtain rod is attached with a piece of wire to a screw driven into the ceiling. The door is all rusty, filled with whitewash and paint, holes for handles are cut in the jamb on the sharp edges, which we repeatedly scratched. Water from the sink flows onto the floor, not down the drain. The shower head holder is broken. Instead of ventilation, a window to the street. If you open it at night, mosquitoes will eat you. All around rust and dirt.
All the staff, except for two administrators, speak neither Russian nor English, they only know a very limited set of words. It is impossible to explain anything to them.
Bed linen was not changed for a week. Again I had to complain about the "reception", they began to change, the toilet paper ran out, again I had to turn to the "reception". We can't understand why vacationers have to deal with such issues?
Four bars are open each at different times, you have to run for drinks through the entire hotel. Glasses are always missing. When you ask for a drink, in 50% of cases you get the answer: "no glasses, sorry. "
The beach is divided into three parts, as if for three different hotels, at the same time the caretaker, bar, tunnel, playground, etc. general. But at the same time, in the absence of free sunbeds on the beach "KLAS DOM HOTEL" from the neighboring ones, which are free, they always kick us out (Russians), and let the Turks resting.
In the "restaurants", bars, swimming pools, the hotel's beach, tourists are constantly located and served by at least three hotels (judging by the bracelets), as a result of the lack of space.
There are no special complaints about the quality of food, but the daily queues for a hot meat dish for lunch and dinner really tired us out!! ! Line for food!! ! These dishes were prepared not in advance, but after the start of lunch and dinner. The queue is constant 50-60 people, the time of standing in line is 40-60 minutes. The cook lays the dish for you, the portion is very limited. Where is All Inclusive? We remained hungry.
There are only enough tables for half of the customers, the rest stand and wait for something to be free.
The beach is heavily polluted. In the evening, only large garbage is collected from it: cups and bottles. And everything else - cigarette butts, branches, toothpicks, etc. lying around in huge quantities. You lie like you're in a dump.
Coral Travel answered our claim that we were not all right in the head, and the services provided correspond to what we were promised.
PEOPLE DO NOT USE THE SERVICES OF CORAL TRAVEL AND KLAS DOM HOTEL
Translated automatically from Russian. View original
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