Good hotel but one drawback

Written: 2 october 2019
Travel time: 26 september — 7 october 2019
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4.0
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In this hotel, you are greeted by one big minus at the reception named SEGDAR (I hope I spelled the name correctly). It's not afraid of the word DAMN this hotel. I can't call him a man!
I was alone with two children! In vouchers we have standard rooms! He gave a card and sent to look for a number. We found Anex in the building, although when we took a ticket, we clarified whether there was also a standard in the main building! The tour operator said in advance that there are both there and there, we ourselves will choose where we want! But this non-human began his divorce! So he does with everyone that in the main building there are only VIP rooms. And if we want to go to the main building, we have to pay $ 10 per day, 10 days - $ 100, I told him that I would contact the tour operator and resolve this issue. Why are you selling me my number for which I have already paid? After that, he quickly found the number.
I just can't understand why the hotel management is not taking action! This DAMN is a big minus of this hotel! So the hotel is not bad, everyone is trying, separately I want to say thanks to another receptionist, I don’t remember the name (he is thin with glasses), this person solved the problems for everyone, who created DAMN named SEGDAR! Many thanks to the cooks. I would return to this hotel if there was no this Devil, and not only me!
Translated automatically from Russian. View original