Разводят туристов Bred tourists

From the pros:
The hotel itself is good. Large rooms with large balconies. This is all.
Of the minuses:
Windows facing the road, noisy.
We paid for everything, we had a voucher in hand. We show at the reception, and he says I don’t have you on the list, go look for another hotel. We say that this is some kind of mistake (although the hotel clearly confirmed the request, since we had a voucher) and we need to contact the tour operator and give us the Wi-Fi password, to which he said that Wi-Fi is only for hotel guests.
He spoke rudely. Kicked out constantly. He waved his arms for us to get out of there.
When we contacted the agent, he called him, he was in no hurry to pick up the phone. As a result, we were placed in a hotel. He gave us the keys so he did us a favor.
To the question "what about dinner and breakfast, which is paid for, " he said that we would not have breakfast or dinner.
In the end, it turned out that the type of hotel changed the rules after we paid for everything. Breeding tourists.