Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
6.0
Cleanliness:
5.0
Food:
8.0
Amenities:
9.0
We flew to Turkey in a positive mood, despite the reviews of tourists who were left earlier. . .
Our tour operator was caryatour.
From Antalya to Mahmutlar (this is where the hotel is located, not in Alanya. And there is another +13 km... ) It took 3.5 hours! ! ! ! ! Accompanying was an excellent student girl Love. and the farther we went from Antalya, the worse it got - the landscape in the dark resembled the coast of the Sea of Azov. But the real horror, as it turned out, was ahead.
Arriving at the hotel at 2 o'clock at night. there was almost no lighting. There were two full garbage cans in front of the entrance. . . We were met by a not very friendly manager, who quickly escorted the attendant, saying that he would help us understand everything. He handed us the registration cards to fill out and, making sure that everything was filled in correctly, said that there are no rooms in the hotel and therefore we will have to spend a couple of nights in one of the neighboring hotels.
Nobody paid attention to our indignation. Since it was late, we were tired, we decided to agree and in the morning to understand everything that happened. Another hotel was Sonos Alpina. At the reception we were greeted as relatives, although the room we were given can only dream in a nightmare: hallway, bedroom 6 squares, poor furniture, a narrow window with access to the highway and a shower room, where everything flowed that could flow there.... Until the morning, as it were, because it was simply impossible to sleep there.
One thought was spinning in my head - home, and the faster the better!
The morning came. After meeting with Carya Tour representative Goodis, our opinion of this tour operator has not changed. Initially, we were blamed for following the manager's tricks, and once we accepted that. then now you have to play to the end according to their rules. Administrator Mae Garden is a complete thug. Not only that.
that we waited for his attention for half a day, so his attitude to the current situation shocked him. He behaved in such a way that we have no right to be in this hotel at all.
In general, you can write for a long time about the terrible attitude of the reception managers and the administrator, but I want to write about something else.
2 days later we were given a suite room.
1. Room cleaning - no. Yes, the bed will be filled and all. 3 days asked to change towels - useless! ! ! ! ! Until I threw it at the feet of the cleaning lady.
2. Food - from 7-30 to 02-00 - those who like to fill their stomachs will not stay hungry! BUT: there is a lack of variety, seafood, famous oriental sweets. Although we ate fruit. Wine is disgusting! Meat - soy!
On the first 2 points I want to pay tribute to the Alpina Hotel. (We were then given a 3-room room away from the track with a gorgeous balcony)
3. The pool is good, if not for the presence of chlorine.
4. The beach is medium. More like a natural. Everyone who is not lazy comes.
5. Entertainment - for the amateur.
6.
shops are a pathetic semblance
In daylight, everything looks much better, but the first impression and attitude were a common thread throughout the rest period.
My husband had a name day during this period. During the "showdown", the administrator promised us a holiday table and cake from the hotel, but we did not wait for it. . .
A large number of Turks gather here for the weekend, which further obscures the stay. I have a completely normal attitude to all nationalities, but here. . . They do not know how to behave at all. The staff is worn only around them, because there are many clowns. You become a stranger on their holiday of life.
Drinks cannot be brought to the rooms. You can't even put water in a bottle ! ! !!
Positive emotions were received only from the Turkish bath and the market, which is there every Tuesday. Truly a theatrical performance.
In principle, if you do not touch on such problems, you can rest. But the level of service for 4 stars does not pull at all - a weak three!
We will not go there anymore and we will not use Caryatour services
Good luck to all the rest and less unpleasant situations in hotels!
Our tour operator was caryatour.
From Antalya to Mahmutlar (this is where the hotel is located, not in Alanya. And there is another +13 km... ) It took 3.5 hours! ! ! ! ! Accompanying was an excellent student girl Love. and the farther we went from Antalya, the worse it got - the landscape in the dark resembled the coast of the Sea of Azov. But the real horror, as it turned out, was ahead.
Arriving at the hotel at 2 o'clock at night. there was almost no lighting. There were two full garbage cans in front of the entrance. . . We were met by a not very friendly manager, who quickly escorted the attendant, saying that he would help us understand everything. He handed us the registration cards to fill out and, making sure that everything was filled in correctly, said that there are no rooms in the hotel and therefore we will have to spend a couple of nights in one of the neighboring hotels.
Nobody paid attention to our indignation. Since it was late, we were tired, we decided to agree and in the morning to understand everything that happened. Another hotel was Sonos Alpina. At the reception we were greeted as relatives, although the room we were given can only dream in a nightmare: hallway, bedroom 6 squares, poor furniture, a narrow window with access to the highway and a shower room, where everything flowed that could flow there.... Until the morning, as it were, because it was simply impossible to sleep there.
One thought was spinning in my head - home, and the faster the better!
The morning came. After meeting with Carya Tour representative Goodis, our opinion of this tour operator has not changed. Initially, we were blamed for following the manager's tricks, and once we accepted that. then now you have to play to the end according to their rules. Administrator Mae Garden is a complete thug. Not only that.
that we waited for his attention for half a day, so his attitude to the current situation shocked him. He behaved in such a way that we have no right to be in this hotel at all.
In general, you can write for a long time about the terrible attitude of the reception managers and the administrator, but I want to write about something else.
2 days later we were given a suite room.
1. Room cleaning - no. Yes, the bed will be filled and all. 3 days asked to change towels - useless! ! ! ! ! Until I threw it at the feet of the cleaning lady.
2. Food - from 7-30 to 02-00 - those who like to fill their stomachs will not stay hungry! BUT: there is a lack of variety, seafood, famous oriental sweets. Although we ate fruit. Wine is disgusting! Meat - soy!
On the first 2 points I want to pay tribute to the Alpina Hotel. (We were then given a 3-room room away from the track with a gorgeous balcony)
3. The pool is good, if not for the presence of chlorine.
4. The beach is medium. More like a natural. Everyone who is not lazy comes.
5. Entertainment - for the amateur.
6.
shops are a pathetic semblance
In daylight, everything looks much better, but the first impression and attitude were a common thread throughout the rest period.
My husband had a name day during this period. During the "showdown", the administrator promised us a holiday table and cake from the hotel, but we did not wait for it. . .
A large number of Turks gather here for the weekend, which further obscures the stay. I have a completely normal attitude to all nationalities, but here. . . They do not know how to behave at all. The staff is worn only around them, because there are many clowns. You become a stranger on their holiday of life.
Drinks cannot be brought to the rooms. You can't even put water in a bottle ! ! !!
Positive emotions were received only from the Turkish bath and the market, which is there every Tuesday. Truly a theatrical performance.
In principle, if you do not touch on such problems, you can rest. But the level of service for 4 stars does not pull at all - a weak three!
We will not go there anymore and we will not use Caryatour services
Good luck to all the rest and less unpleasant situations in hotels!
Translated automatically from Ukrainian. View original
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