Fine

Written: 30 may 2019
Travel time: 21 — 28 may 2019
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 9.0
Cleanliness: 10.0
Food: 10.0
Amenities: 10.0
We rested at Mukarnas Spa Resort 5 * from 05/21/2019 to 05/28/2019. When checking in, the Turks tried to charge us an additional fee, supposedly for the best room (although we had everything agreed when buying the tour), but the Guest Relations Manager came - VALENTINA and all issues were resolved quickly... In the future, for all problems and questions (wi-fi, trips, etc. ) they turned only to her... and the rest was a success. SO MUCH - THANK YOU!! ! (highly recommend). . .
To the hotel, staff (except the lobby), the territory - no complaints, everything is fine. The food is excellent, the chefs are separate - THANK YOU!
One of the rare hotels (like Marco Polo or VON) where I would like to return. . .
Translated automatically from Russian. View original