Испорченный отдых Spoiled vacation

Rested with children 2.5, 13 years old from September 26 to October 6. We were lucky with the weather, the air temperature is 30 degrees, the water is unrivaled, but that's where all the good ends. From the airport to the hotel we were delivered by an individual transfer in 1.5 hours with a silent guide girl who said if there were questions, then press down and turned away. We got a room with a sea view, but it turned out that we rejoiced early, because it is simply impossible to fall asleep from 10 am to 24 am, the music screams not only in our hotel, but also in neighboring ones. We had a 2-bed room, one room had no windows at all, and it was in it that after 24 o'clock in the morning until 3 o'clock the music was blaring, which had already sounded at the disco in the hotel. There is no soundproofing in the hotel at all, the TV in the next room is perfectly audible, as well as all the water and non-water procedures of the neighbors. Separate conversation about the staff. My child accidentally scratched the sheet, for this they demanded $ 65 from me, when I refused to pay, they invited me to the manager’s office, closed the office and, turning to screaming, forced me to pay. I refused and got up to leave the office, but they blocked my way, and only after my children, frightened, began to cry, did they let me go. But not for long, before I reached the room, they called me again and asked me to come up to them, because our tour operator came. It turns out that he was not going to help me, he said that I should pay the money, otherwise I would call the gendarmes. It was complete nonsense, I could not believe that this was happening in a 5-star hotel (and I have traveled quite a few of them). When I told our guide Ahmet that I would complain, he said complain wherever you want, I don't care. On the first day I left a tip for the maid, so the next day she didn’t come to clean at all. There is nothing to talk about food at all, there is nothing to feed the children there. From morning to evening one french fries in abundance. Endless lines at dinner for every dish. Angry waiters who showed their dissatisfaction with the presence of children, when parents went to complain about rude waiters, it turned out that the manager did not speak either Russian or English. Sunbeds on the beach must be borrowed until 7 am, then they are simply not there. . The beach area is not cleaned at all, no matter where you look, cigarette butts, plastic cups and leftovers of any food are everywhere. The mini club for kids smells like toilets and the kids spend a lot of time there. If you don't want to ruin your vacation, go somewhere else, at least one where you won't be forced to pay $65 for a spot on a sheet. And they have a very large system of fines, they gave me a piece of paper with a bunch of points, but it was a pity, I don’t read Turkish. Special "thanks" to Coral tour operators.