Некоторые подводные камни этого отеля Some of the pitfalls of this hotel

Only from there. I will not talk about the advantages of the hotel, they are already known, I will tell you better about the "pitfalls". The hotel itself is good, food - ok, entertainment - a lot. but because of the bad service, impudent reception and housekeeping (which must be constantly given money), and the beach is more reminiscent of a construction site, the hotel unfortunately loses its fifth star. and has a satisfactory 4. They did not want to accommodate us because we are not Germans and not Turks, but Russian speakers. A white-faced short Turk with blue eyes at the reception began to tell us some kind of heresy that there were no rooms available, and we would be transferred for a day to another hotel a couple of kilometers away, when we began to resent, a small Buryat woman crawled out of their kennel, which also began lie that many flights were delayed and the rooms have not yet been vacated, so we will be sent to another hotel, and in case of disobedience we will sleep in the lobby on sofas, or in the room for suitcases.
When we revealed all the cards and let them know that we had heard a lot about their shenanigans with not settling in, they connected their general manager (a very nervous and twitchy man sitting in the office on the left). So he generally said the third version, they say, in all the free rooms, the light does not work, air conditioning and there is no water. In general, while we fought here and killed the whole first day and mood, the reception quietly populated the newly arrived Germans and Turks. To our question “What are you doing, why don’t you settle us, but spread the red carpet for others”, we were briefly and clearly told “Shut up, I have a guest”, and continued to settle Europeans. We asked for a complaint book and went to Office Manager, but they did not help us there. The guide - Amir, did nothing, only repeating to us "Insist on your own, and demand a number, " and hid to sell his vouchers further. After 8 hours, we were called to the reception with a whistle like dogs and were given a card from the room.
The receptionist, having spoken in Turkish with the party and the cleaners, pointed to us, and our hemorrhoids continued. The party asked in broken English if I would pay him or not to carry my suitcase to my room. Our eyes popped out. Apparently due to the fact that we appeared and they were like a corn in one place, they gave us room 1026, on the lowest floor, on the very edge, behind the hotel overlooking the construction site and warehouse, and under the balcony there was a transformer with a security booth. Our women began to cry from such injustice, because we paid in full for this hotel, we chose EXACTLY it from hundreds of others, and here such rot. The cleaners did not serve us (and I left them a tip). One day after breakfast, we watched their work from the common balcony, and were surprised when our room was deliberately bypassed. I took out the garbage myself. Clean towels and shower paraphernalia almost had to be stolen.

To our great surprise, with one couple from Chelyabinsk, who at the reception defended their paid vacation with us, they were treated similarly. In the A la Carte restaurant, we were met by the same Buryat woman who was cheating and deceiving people at the reception. She sat us down, and behind our back she told the waiters One Balik Only, pointing at us, that is (give only one fish with this). We realized that now the "old song" would begin again, and so it happened, we were the only ones given only one portion of fish, and everyone had 2 on the tables. won a vacation in this hotel in the lottery, and did not buy at a coupon discount, I paid the same as everyone else, why they are trying in every possible way to spoil our vacation, but to our surprise, the Buryat woman forgot Russian and English, and said something to me in Turkish. There was no one to argue with, we just said that Turkey is no longer a foot!
P. S.
when we got our room, we were promised that they would check us into another hotel, just for one day, and then they would take us back, and compensate for this with a free Hamaom, Sauna, and 20 minutes of Massage. HOWEVER, we were also accompanied by an elderly couple from the CIS, who have been coming from another hotel for the third day already, and asking them to check them in this particular hotel, since they paid a lot of money for it. They were told that we did not come for you these days because we did not have places. It's all lies! There are places, the hotel is half empty, Hammam and sauna on the -2 floor AND THEY ARE COMPLETELY FREE!!!!!! ! ! THEY ARE INCLUDED IN THE PRICE OF ANY HOTEL ROOM!!!!!! ! ! And 20 minutes of massage "for bessplants" passes on one negative, since you did not pay for it. It's a pity this hotel is ruined by such pigs due to discrimination and inflexibility.