The hotel in which we rested does not correspond to the declared 5 *

Written: 26 june 2017
Travel time: 13 may — 22 june 2017
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 4.0
Cleanliness: 3.0
Food: 2.0
Amenities: 7.0
Tour period from 06/13/2017. to 06/22/2017 At the moment I am on vacation at the Pegasos Resort 5*.
Settlement.
We were met awfully. We arrived at the hotel on 06/13/2017 at 21:10, settled us in a smelly room with two beds pushed together. In the room, we asked to remove the smell and bring us slippers and a bathrobe. After 50 minutes, the room was cleaned and the smell was removed with an air freshener. However, the smell in the room got even worse and allergies started. Then another 60 minutes passed and we were moved to another room. We checked into the room at 23:00 and only had time for a late dinner. Air conditioning does not work in the room.
Meals at the hotel.

The food does not correspond to the declared: fish is given only mackerel and not entirely, but only tails. The other day there was stinky fish and chicken wings in a stale tomato sauce in the dining room. At the beginning, when I took it, I thought it seemed, but vacationers also noticed and began to resent. Of the food that is on the table, you can only eat salads, olives and black olives. Tomatoes in the hotel are unripe, with white veins. Rice can be eaten in pure cooking without food additives, as well as boiled potatoes and french fries. As for sweets and cakes, they are bland and stuffed with chemical additives. I don't know how to eat them. The only thing you can eat from sweets is baklava with honey and nuts.
Bar and drinks.
Regarding the bar: the beer is diluted and non-carbonated, the cocktails are made from cheap low quality ingredients. It is impossible to drink coffee from the machine, only water.
The juices in the hotel are not natural, they resemble the UPI drink, even worse in quality.
Entertainment and leisure.
In the evening there is nothing to do in the hotel, there are no beautiful and comfortable outdoor tables to spend the evening.
Hotel cleaning.
The rooms were cleaned only on the 3rd day. They only started cleaning the hotel when they left a tip in the form of $ 2.
attitude towards vacationers.
The attitude towards people having a rest in the hotel is not very good from the management.
A la Carte Restaurants
As for the A la Carte restaurants, we were not able to visit them due to a faulty information terminal, which puts in a queue for 3 days to visit restaurants.
Translated automatically from Russian. View original