Bad food! Bad service. Not suitable for families with children

Written: 4 august 2017
Travel time: 21 — 31 july 2017
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 2.0
Cleanliness: 5.0
Food: 2.0
Amenities: 3.0
If you stayed at this hotel and decided to go there, then be patient and read my review to the end.
I'll start with the worst:
1. Food. Honestly, I don’t know and can’t imagine what people usually eat who write here about variety and good taste. Well, it's not there!! ! My 4-year-old child for the first time in his life said that everything here is not tasty for me, I will not eat! And so it was, my daughter occasionally (when it was, a couple of times in a few days) ate mashed potatoes with chicken and watermelon, peach, sometimes rice porridge, pizza. ALL!
There was also a "children's buffet", that's one name! The dishes are the same as on the adult table, plus chopped fresh carrots, peeled and finely chopped fruits. No normal porridge for you, NOTHING!
So if you eat with a small child, I don’t even know what to feed him there, I don’t even have an idea.

There are also theme nights. Just don't think that the dishes change all the time. There are chefs in three places and they cook 3-4 different dishes for you, and everything else in the restaurant practically does not change.
The only thing I liked was the pasta. And then for 10 days of rest, I only got to it once.
And another interesting fact that angered me very much: on the day of the theme evening, people asked not 1 portion of the dish from the chef, but 2 (for example, because one of the couple is sitting with the child, and the second one takes food), so they were not given !!!! ! 1 person - one serving! Just imagine: you stand in line for 15 minutes, you take a portion for yourself, then you change your spouse and he also goes and stands in line for 15 minutes. How is that in general?? ? Is it in a 5* hotel? You didn't mix anything up? ! I have never seen this anywhere!
Fruits are all green, it was impossible even to eat watermelon and peach normally.
In general, the food is very, very poor. Believe me, this food cannot be compared with food in a 4-star hotel in the same Bulgaria, where you could find anything and anytime for a child.
2. Spa employee. This is tin! How in a 5 * hotel can you so impudently, impudently, tactlessly fill yourself with customers ? ! We did not have time to arrive yet, go to the beach, as he had already sat on our heads! He just got it! Wherever you go, you stumble upon it and rush...."And try a massage, and go to the sauna, and something else....why? why think? what is there to think? let's already. " And he even came to the beach and sat on his ears there !! ! This is some kind of horror!

3. TUI, which is in the hotel. Organization 0!! ! They offered to go shopping in Alanya for free. They promised a PERSONAL transfer there and back. I agreed to go at 8 pm with a child, because. I expected that a personal car would pick us up late and take us without any problems. They really took us there. BUT! Firstly, you are taken to certain stores with which they cooperate. Secondly, in many stores there are no prices!! ! They really don't exist!! ! When you ask the price, they answer: if you like it, we will postpone it for you, and then we will talk, we will agree. WHAT DO YOU MEAN TALK? ! Am I counting on something or what? Or only millionaires go to you? ! Thirdly, we were taken back by a HUGE bus, where besides us there were 10 more people and they were all taken to hotels (so you understand, this is much longer, because we stopped at the reception and it’s time for people to get out! My child vomited on the bus (we didn’t get the bus dirty) it was all on her. I had to strip the child down to his shorts. So the driver didn’t drive under the hotel, as promised, but dropped us off near the market across the road from the hotel, and we sawed from there for a long time with a sleepy child in our arms, who is still sick!!!
4. WiFi. Free is very bad, especially in the evening. Bought for 15 euros for 7 days in the room. And besides, you can only use one device for this price! Okay, the hall is bad, but for 15 euros a week, this is g. . but!! ! It's impossible to talk on skype.
I can say good things about the beach - really clean. But you can probably find such a beach in other places, but at the best hotel. The animation was decent. And the rooms are clean and spacious, the door closes to the child.
To my question to the child: "Will you go there again? " the answer was: "No! "
If it weren’t for the warm sea and clean sand, I probably wouldn’t have been able to stay there longer than 2 days.
But even all this good things could not compensate me for those bad moments, much to my regret.
Translated automatically from Russian. View original