Очень красивый отель, но нет сервиса как на 5 звезд Very nice hotel but no service like 5 stars

Utopia is a very beautiful hotel, they put us in an excellent cottage at number 2804 with a sea view, though for an additional fee of $ 25. The number for 2 adult 2 children is normal, but this is if you do not have a CROWN on your head. Russians and Ukrainians in the hotel 70.80%. The views from the hotel are amazing, the territory is huge and covered in flowers, the water park is wonderful, although the water in the children's room is pretty cool. You will have to walk a lot, just go down to the water park and go up to the main restaurant. Buses go to the beach every 10-5 minutes, but you can also walk through banana plantations - very beautiful. The beach is clean, the water is clean, though there is an insane Turk on the beach who will never bring you a shizlong (you will drag him where you need to) and can wake you up at 17.00 to put the shizlong exactly under the umbrella. The food is excellent and varied, meat, fish, vegetables, fruits and quite a lot AND EVERYTHING IS VERY DELICIOUS. There was salmon, kebabs, turkey, trout, strawberries were given in the morning at lunchtime and in the evening, the children gorged themselves on apricots and peaches. Everyone can find something to eat for themselves. Now cons! Twice during the entire holiday, when we came to eat, there were cutlery for everyone on the table, the rest of the time there were only 2 cutlery, and often a dirty table with dirty plates that we put away at the next table. 3 times our key broke and we could not enter the room. 5 times a day we ran to the reception to have them fix it for us, but they didn't get their asses up. On the beach, children built sand castles, and so this Turk destroyed with his feet in front of the children and said, this is the beach, until he almost got it in the face.
Anex tour is a completely different story. In particular, Rustam, who sent us on a tour with two children in Pamukkale, did not say that everywhere all drinks are paid and the entrance to the Cleopatra pool is also $ 18 per person and that along the way you will be brought without your knowledge to textiles, stone production, weaving carpet factory . He promised to feed in a mountain restaurant, but they fed in such an eatery and such bullshit! He told us - ALL INCLUSIVE! And he said the departure at 03.00 at night, and he was moved without our notice to 00.30. Most likely people do not want to ride the bus so much time, so they figured out how to deceive them. We arrived with the children at 22.30 and asked at the reception for something to feed the children, so a Russian-speaking blonde (Turkish woman) told us no now it’s impossible only after 00.00 there will be a second dinner and then feed, this is after the guide Rustam will tell you upon arrival and will show, here is the lobby bar where you can eat at any time of the day.
Animation is so-so, it seems to be not bad, but nothing good either.

But to say that it was impossible, the guys tried.
So if you don’t go anywhere with guides and don’t pay attention to the poor service of the staff, but enjoy your vacation and enjoy the beauties of Utopia, relax, as this is the most beautiful hotel in Alanya. We have something to compare with. And do not go to meetings with guides!! ! They get kickbacks from all trips. My advice to you