Disappointed with the service, everything was brightened up by the magnificent nature

Written: 26 november 2012
Travel time: 21 — 27 october 2012
Who does the author recommend the hotel to?: For business travel; For recreation with friends, for young people
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 3.0
Cleanliness: 8.0
Food: 6.0
Amenities: 10.0
They rested in Turkey for the first time, read positive reviews, saw enough pictures, the choice fell on a fortress called Utopia. Before that, Europe, the countries of Indo-China, Africa.
It was not for nothing that the well-known captain said - what do you call the boat..... and, indeed, the service is utopian)))))
the mood of the holiday was the most positive, maybe initially the expected was overestimated (the last holiday in February was Vietnam, Seahorse, 4 *, which we waited for three months), where you are met with fresh juice, and menthol wet warm towels, and, our breakfast is over, but do not worry, you will be fed, and fruits in the room, etc.......
the hotel positions itself as a deluxe class....to be honest, they are far from the Vietnamese fours !!!!
first impression - receptionist, three families arrived, one with a child, 20.50, settlement:
p: the restaurant is closing;
tourist: what about dinner (2.5 hours flight plus 2.5 hours on the way)
r: your problems!!!!

the phrase itself, the tone dumbfounded - maybe this is Turkish hospitality? for the first time in the country, who knows, maybe it’s accepted..... (in Sri Lanka, the Emirates, with late check-in, they brought to the room even without asking)....
oh well, it's a week off!
view from the room (central building 5th floor) of the mountains and the sea - beautiful!! ! after a tiring journey, a bottle of your favorite asti martini for two on a terrace with a stunning view of Alanya at night and....an interesting phenomenon that has only been seen in Turkey is a prolonged thunderstorm in the middle layers of the atmosphere - such reflections, glare - bewitching !!!!
morning... "surprises" continue to "please"....since we are not supporters of chlorinated pools in the presence of a wonderful gentle sea, after breakfast - to the beach, what was my surprise that you need to take towels to the SPA 15 minutes from the beach , and when exchanging them - the way back, that is, you got out of the water - wiped yourself off - and on a wet towel - or do the way back !!! ! it’s not convenient like that, and for a deluxe hotel it’s not acceptable ((((((
oh yes, a special impression - bracelets on my hands - I understand when there are different types of food in the hotel - they are not there, the possibility of finding people who do not live in the hotel is also not clear, the hotel is isolated, it is not so easy to get to it (the last 4 years they were not worn anywhere)
okay... it's all nonsense, attributed to the end of the season, the fatigue of the owners))))
drinks are a separate topic....a day later, allergies - red spots on the body, as it turned out, the reason for this was local wine, it was good to have pills with me...
beer - more or less normal, mojito - you need to say how to make it - not with vodka, but with rum))))))
dry rations are not available in the hotel
billiard table.... is it hard to change the upholstery?? ? It's even disgusting to touch him....

the sea is gorgeous, for those who can’t swim, the coastline and the entrance to the sea are not very comfortable for children - there are a lot of large pebbles, and so - from the pier straight into the gentle, supportive, soft waters of the Mediterranean Sea... mmmm....26 . 5 stable temperature, at this time of the year the most comfortable combination of water and air temperatures (IMHO), the air is not hot, sometimes the air is cooler than water)))
autumn is a beautiful time, pomegranate and orange gardens were amazing!!!! ! hanging branches with red tassels, under the trees - a scattering of red pomegranate apples !!!!
.....there are many other blunders in the service that are conspicuous... I emphasize, in Turkey for the first time, "do not throw slippers", because before the rest I also read reviews)))))
lastly, the departure of our plane was postponed 2 hours earlier, besides, the time change, departure at five in the morning, in the evening we ask the reception to wake up with a call (just in case) - where there, they didn’t even think... it’s strange compared to the service other countries. . .
verdict: yes, the hotel is not bad, the idea of ​ ​ ​ ​ the territory is interesting, it is very useful to take a walk along the numerous ladders after a plentiful meal, but it is not possible to call it a deluxe class)))))))
Translated automatically from Russian. View original