Как хороший отель превратился в плохой How a good hotel has turned into a bad

Hi all! Just returned from the hotel, I want to share my impressions. We were in Gold City three years ago, then we liked everything and now, we decided to repeat. And in vain ! ! Changes have occurred and all are not in favor of the hotel. I'll start in order. We stopped at the hotel on the first day of its opening on April 19 . .
Already during the settlement, we were awaiting the first innovation. Instead of stylish and comfortable satin bracelets, plastic hard and clinging to all bracelets are dressed for us.
We go further to the room (luxury by the way). Everything is like in the photo: a large bed and a sofa. Beauty! But! ! The upholstery on the sofa in the holes from the cigarettes, when trying to open the bathroom, the door hand fell off, the toilet seat is broken. I remind you that we are the first guests after the winter break. So the luxury number was prepared for the season.

Not only the number, but also the restaurant was not ready for the opening. Breakfast in a snack bar is still normal, but lunch there is too much.
Not too burdened by such a dinner, we go to the spa. The towels that were given to us there deserve special attention. Strongly worn, in some places in spots, Mahra hang along the edges.
There is no shower gel in the shower spa center, and there is no hair dryer in the locker room. The seagull after water procedures also failed to drink. From the spa we were sent to the lobby bar, and from there to the street to another bar. Well, with a wet head to the cool April breeze, I did not want to go out, and we wandered into the room. There was a cherry on the cake! A cockroach is cheerful on the floor!
I slammed the cockroach, my husband was repaired the door handle, they tried not to look at the holes in the couch. We didn’t go anywhere, we came to rest.
The next day, the restaurant was already ready to work. The choice of dishes is worthy. There have always been soups, fish, beef, chicken, all sorts of salads and fruits. There are no complaints about the assortment. But!! ! The fish is always terribly overlapped, the meat is very hard.
Milk oatmeal in fact turned out to be semolina with an incredible amount of sugar. In addition, our bracelets were not simple, but with chips. To go to the restaurant, it was necessary to prove every time at the entrance that you were not a camel. That is, to apply a bracelet to a special device, and two employees at the entrance vigilantly followed this. To someone, but at the same time I felt very uncomfortable. But these are all the little things, we came to rest.
Other places, where it was possible to eat (snack bars, cakes) began to work at lunch, simultaneously with the main restaurant of 12-30. What a prudence and savings from the hotel! I have never seen someone exchange a full dinner for a cake.
Now about entertainment. The animators tried very hard! True, they did little to do, maybe there was no experience, maybe a good leader. Especially at evening events that can only be called miserable.

Yes, and in the evening only one bar worked, which had such a long queue for drinks . .
By the way, let's talk about drinks. Only local production was in the description of our tour. Drinks turned out to be so local production that it seems that from the hotel there is also produced. In addition to beer and wine, which are quite factory.
On the day of departure, we felt like in a fairy tale. About Cinderella. At exactly 12 o’clock in the afternoon, the chips on bracelets were disconnected, and at the same time the opportunity to go lunch.
It became clear that the concept of the hotel has changed, and a motto is put at the head of everything!
For now, say about the good! The room was removed every day, employees on the recipe are polite and attentive. Yes, and the weather was wonderful!
We rested, but once again I won’t go to this hotel! And I do not advise anyone!