Отель очень ужасен The hotel is very terrible

Booked a tour, then read the review. Reviews vary, both good and bad. We decided not to be upset and come to see everything with our own eyes. When we arrived, we were just horrified - the staff is terrible, they walk around with disgruntled faces, the guide is constantly in the cold, Gulya is like an administrator there, she tried to drag us into the hammam, when she realized that we would not go to this basement, she behaved generally boorishly. Mustafa, who works at the bar, is generally a separate hello - always with a disgruntled face, in his Turkish he constantly yells at people and does not give more than 1 glass in his hands. All waiters walk around in dirty and holey trousers. It’s generally better to grind about food - I have never seen such a variety of soybeans. Chicken was given 3 times for dinner in 7 days. I don't know who writes good reviews about this hotel. Have you people been there? Or maybe Mustafa himself from the bar praises his hotel like that. Animators, too, what walkers we came across. They take people to discos, they dance there until 6 in the morning, and then at 11 o’clock they do exercises. What kind of normal people do exercises between breakfast and lunch????????? ? And in general, the staff there are thieves - they stole an expensive lighter, we made a boil, so no one even apologized to us, they said that they didn’t know anything, and Gulya then said that they had recently lost their phone, chain and passport from vacationers and she told this with smile, and here we are, like, with some kind of lighter stuck to her. And in general, only Russian bulls rest there, who rest with admiration there and hug with the waiters. If I had been invited there for free, I would have paid extra not to go there.