We stayed at the hotel from 07/17/2018 to 07/25/2018, the language does not dare to call it a vacation. We arrived at 7 am, sat at the reception until 6 pm, waiting for check-in.
The fact that the hotel is being renovated and there are no rooms found out at 18 pm. After repeated requests, complaints, etc. Gave a room in the basement, no windows with one bed, a wardrobe without shelves. At the same time, pipes were not connected to the toilet. To the question: "Where to go, have a drink... ? " the attendant simply shrugged. Refused. They began to persuade, they say, we will give you a steam bath in the hammam for free, and you can also go to the toilet there. The rudeness of the administrator was just off scale. Hotel guides Dmitry, Sergey answered all our requests: "wait for an answer. " They called the head office - the girl Tamara did not even apologize for the delay.
In the evening, at 18 o'clock, more vacationers arrived, we were sent to another hotel. In a car without air conditioning. Girlfriend got sick. stopped the car, drove with the door open. The first day was completely ruined. On the second day, they asked to leave us at the hotel, because they were not sure that the rooms in MYsea would appear. We arrived, everything started all over again - wait. I asked to see the number that we are "prepared". Thank God, he was on the 3rd floor, but the shower was broken in it - the watering can defiantly lay on the tank. Brought it to the reception, administrator Karim said: "You broke it. " They simply scoffed along with the hotel guides - they demonstrated the vaunted oriental hospitality. I had to wait another hour for the plumber to come. The second day was also spent solving problems
The hotel constantly had no hot water, one day there was no water at all, the electricity was cut off. The top floor is being renovated - dirt and noise all the time. The rooms were never cleaned for a week, linen and towels were not changed even once, they went for toilet paper and soap themselves. The toilet almost did not work, it was impossible to wash off the waste products.
The outdoor dining area is located next to the bus stop in the basement. Exhaust gases went down to the tables. For breakfast, they served what was not eaten for dinner. A lot of spoiled food - sour vegetables, watermelons, sour sauces. Appliances are always dirty, there were always not enough forks, as well as plates. The glasses are all white with sediment. Wine is just diluted stained alcohol, just disgusting. You can drink only beer and vodka, but there is NO ICE in the bar! just freezing water in a 4 star hotel was not possible. A friend got poisoned on the first day, then they switched to selective nutrition.
The beach is located on the territory of the boat station. Swimming is prohibited and there is very little space. The beds are dirty and broken. The beach is dirty and rubbish is not taken away. Towels are thrown off the sunbeds and put into the trash can. It is generally unrealistic to take places by the pool - towels are not removed even at night.
The prices for excursions are somehow cosmic, although by and large Turkey is not the richest country in sights. They wanted to go to Alanya themselves, the guide could not really explain how to get to the shops and what transport.
All in all, rahmat TUI and My Sea for ruining the holiday!
The fact that the hotel is being renovated and there are no rooms found out at 18 pm. After repeated requests, complaints, etc. Gave a room in the basement, no windows with one bed, a wardrobe without shelves. At the same time, pipes were not connected to the toilet. To the question: "Where to go, have a drink... ? " the attendant simply shrugged. Refused. They began to persuade, they say, we will give you a steam bath in the hammam for free, and you can also go to the toilet there. The rudeness of the administrator was just off scale. Hotel guides Dmitry, Sergey answered all our requests: "wait for an answer. " They called the head office - the girl Tamara did not even apologize for the delay.
In the evening, at 18 o'clock, more vacationers arrived, we were sent to another hotel. In a car without air conditioning. Girlfriend got sick. stopped the car, drove with the door open. The first day was completely ruined. On the second day, they asked to leave us at the hotel, because they were not sure that the rooms in MYsea would appear. We arrived, everything started all over again - wait. I asked to see the number that we are "prepared". Thank God, he was on the 3rd floor, but the shower was broken in it - the watering can defiantly lay on the tank. Brought it to the reception, administrator Karim said: "You broke it. " They simply scoffed along with the hotel guides - they demonstrated the vaunted oriental hospitality. I had to wait another hour for the plumber to come. The second day was also spent solving problems
The hotel constantly had no hot water, one day there was no water at all, the electricity was cut off. The top floor is being renovated - dirt and noise all the time. The rooms were never cleaned for a week, linen and towels were not changed even once, they went for toilet paper and soap themselves. The toilet almost did not work, it was impossible to wash off the waste products.
The outdoor dining area is located next to the bus stop in the basement. Exhaust gases went down to the tables. For breakfast, they served what was not eaten for dinner. A lot of spoiled food - sour vegetables, watermelons, sour sauces. Appliances are always dirty, there were always not enough forks, as well as plates. The glasses are all white with sediment. Wine is just diluted stained alcohol, just disgusting. You can drink only beer and vodka, but there is NO ICE in the bar! just freezing water in a 4 star hotel was not possible. A friend got poisoned on the first day, then they switched to selective nutrition.
The beach is located on the territory of the boat station. Swimming is prohibited and there is very little space. The beds are dirty and broken. The beach is dirty and rubbish is not taken away. Towels are thrown off the sunbeds and put into the trash can. It is generally unrealistic to take places by the pool - towels are not removed even at night.
The prices for excursions are somehow cosmic, although by and large Turkey is not the richest country in sights. They wanted to go to Alanya themselves, the guide could not really explain how to get to the shops and what transport.
All in all, rahmat TUI and My Sea for ruining the holiday!
Translated automatically from Russian. View original
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