I demand moral compensation for ruined vacation!!!

Written: 12 september 2013
Travel time: 6 — 15 august 2013
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 2.0
Amenities: 1.0
arrival date: 6 august 2013
hotel name: Royal Rose Hotel4*+
purpose of trip: comfortable stay
hotel category rating: 1, but if there is a lower rating, feel free to put it (-5)
Food rating: 1 (literally pasture stuffed
room condition rating: 1 (dirt that you can plant potatoes)
Cleaning rating: 1
Animation rating: 1
Beach rating: 3 (only more or less)

I have never seen a better garbage dump, one that is positioned as 4 * +
If an agent offers it to you, think about his competence and the entire travel agency in general.

Half of the furniture in the room is not working, or disabled. No service at all.

On the first paid day, they settled in some kind of closet. It's impossible to call it a number.

And this day was paid for while staying in a full-fledged ROOM ! ! !

Finally on the trail.
day, instead of enjoying the long-awaited rest, I had to wait until lunch for the allocation of a room in which:

There was no working TV, the wire near the plug was cut, as a result, it took us three days to replace it.


The refrigerator didn’t work, I’m sure we would have repaired it as much if we didn’t pass by the “Arkadash”, who promptly changed this mini-bar, only insofar as he came to remind the next room that it was time for them to move out and brought a refrigerator from there.

But this did not save the chocolate, spoiled during the day from the heat, bought in the "duti fries" ! ! !

Broken drawers and dirty floors, half the light bulbs in the fixtures were missing.

Two outlets from the air conditioner on the balcony are certainly something ...Imagine these huge boxes with a fan that hummed like a Boeing day and night. . This is in every double room.

Change of towels once a week, is this acceptable for a 4+ star hotel?
As a result, for 10 days of stay, neither towels nor bed sheets were changed! !

GENERALLY NO administrator who does not solve problems at all.
Do not be fooled by his divorce on the Hamam (bath) will be killed without a dough. It will still treat you like a beast. Settled under the stairs or in the back room. to someone's room or staff room.
Hamam you can visit in any hotel for at least the same amount but with a full program and full service. Do not fall for a massage, which they will then try to sell you because of allegedly broken windows, salt deposits, blah blah blah ...

Samir, the hotel guide, is still an asshole, his main goal, like everyone else in this hotel, is to ingratiate himself with you and, in a relatively honest way, withdraw, mainly, all your money! ! ! He hobnobs with the managers, therefore he is just as two-faced and deceitful.

The kitchen and the bar are a complete AHTUNG! ! !
They are fed incomprehensibly what and pasture, literally, they do not hesitate to pick up the products that have fallen on the floor and put them back on the racks, as well as whole leftovers left by visitors, such as bread, etc. on the trolley, they are laid out on the bottom shelf, and do not fly right into trash can.

Soup served for lunch can easily appear for dinner. . and even for breakfast, if they didn’t eat it for dinner.

Our neighbors in misfortune even suggested that they were fed canned dog food, they saw open cans from under them and for dinner, potatoes with fried "meat" had a strange aftertaste.


While there are no dogs, let alone on the territory of the hotel, a couple of kilometers around the circumference.

An afternoon snack is generally optional. Rolls and bread are laid out. ALL! ! !

At best, they will serve stone fries and rotten hamburgers from one flat and hard "patty".
There is nothing freely available in the bar except tap water, there are big doubts that it is imported, I have never seen the delivery of this water and empty bottles in the back rooms, while deliveries of food, vegetables, etc. have been noticed.

To get other drinks under the "all inclusive" program, you had to stand in line. whether it's juice, soda or alcohol, the bartender is alone and the queue builds up quickly.

The pool is never cleaned at all. The water is cloudy compared to the neighboring hotel where the water was crystal clear.

In public toilets on the lower floors of the eternal srach. Including by the pool! !

There is never soap or towels, paper is better not to mention. As a trash can, one huge tank, standing at the exit.

Let me remind you again, the hotel is 4+ stars...

Coral travel, Odeon tours, Sunmar no more business with you! ! !

Separately, I would like to say a HUGE THANK YOU for the competence of the employee of Zima-Summer LLC, Moscow.
Izhevsk (TC "Bear") Nastya, who threw us into this garbage.
Translated automatically from Russian. View original