Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
6.0
Food:
6.0
Amenities:
6.0
Hello everyone. I was really looking forward to the season to write this review. Has kept emotions since 2017 -))).
We go to Turkey with family or friends only in 5-star hotels. Here in and last year with friends we decided to visit Venice, since we had not been there yet, and according to the description and photo, it should not even be bad. Yes, in general, it really was like that, if not for the attendants and local aggressive management.
The history of our 10 days of rest is very simple:
1. We traveled together - three friends. When booking the room, they said that a third bed would be provided, but upon check-in, it turned out to be an ordinary folding bed with a mattress, on which it was simply impossible to sleep. The whole vacation, every day, we went and asked for a more comfortable thread. Well, there should not be such discomfort in a 5 star hotel.
RESULT: no one responded even once. And at the end of the vacation, we were told that we actually did not approach anyone.
2. The hotel itself is quite old-fashioned, both in terms of condition and occupancy (sorry for the slang). There were practically no young people, in the evenings it was very boring because of this, and the locals confirmed that it was like that all year round. But we were not lost and not sad, after dinner we gathered everyone at the disco in one company and danced even in the amount of 1-2 people until the music was turned off (this is about 12 at night).
TOTAL: who is young and energetic, then definitely not here, but in any hotel next to the fence.
3. The most important moment under the motto "The fish rots from the head. No one here will help you! ". In our room, on the 6th day of our stay, the sink fell off. Yes, yes, it is the sink, so big, powerful and heavy. It fell down to the floor when my brother filled it about 1/3 full with water. It’s good that he managed to react and jump aside, so he escaped with a slight fright and a cut on his arm, his legs remained intact. Carefully examining the fragments, it was clearly visible that the sink was attached from below to the countertop using only one sealant. We took this situation calmly, since we all travel often and a positive mood is more expensive than some kind of incident. Immediately called the reception, explained everything in detail, said that there is a photo and video. Quickly enough, guys with tools came to our room and began to fix the problem. As a result of the work, a very strong and pungent smell appeared, it was impossible to stay in the room. Having gone to the reception, they asked us to move to another room, again, everything happened quite quickly. In it, we immediately took a picture of the sink from all sides-)). All whole, no severe injuries, the mood is excellent and we went on to rest.
The next day, our room was called from the main building and asked to go to the hotel administration. We thought: "what a fine fellow, they probably want to apologize for what happened, " but it wasn't there: we were invited to demand 150 bucks for a broken sink!!! ! They began to threaten us with the police, trying to prove our guilt with completely ridiculous arguments that we ourselves broke it on purpose, such as:
- You stood on her feet
- You sat in her booty
- You deliberately tried to squeeze it out of the countertop.
Now imagine how three adult men are trying to break the sink with their booty -)))). Now I remember it with a smile, but at that moment we were just in shock from what was happening. And in the common piggy bank: we were told that WE DID NOT APPLY ANYWHERE AFTER THE SINK BROKEN! If the reader still does not understand, then read the entire third paragraph again.
We had a question: who then came yesterday to repair this sink, who moved us to another room? was the answer that we are. The representatives of the hotel were: a man of Russian nationality and a woman (apparently of Turkish nationality, since she did not understand anything in Russian). Both of these people have no idea what a customer/problem/objection/dispute resolution/loyalty is. It’s a pity that you can’t post a video here, so I was able to film part of the dialogue on my phone.
RESULT: the threats were really real in our direction (fine, police, prison) in high tones, no one wanted to hear anything. A little later, we realized that they had no other options: someone had to pay for the broken shell, and certainly not themselves.
We paid $150 for the sink, the mood was lost for several hours, and as a result, we will never return there, we will never recommend this CREDIT-HOTEL Venice to anyone.
But we laughed at the story itself for a long time later, because no one else had such a thing. I wish you all a great holiday, a great mood and not to pay attention to any assholes. Just do not step twice on the rake -))).
We go to Turkey with family or friends only in 5-star hotels. Here in and last year with friends we decided to visit Venice, since we had not been there yet, and according to the description and photo, it should not even be bad. Yes, in general, it really was like that, if not for the attendants and local aggressive management.
The history of our 10 days of rest is very simple:
1. We traveled together - three friends. When booking the room, they said that a third bed would be provided, but upon check-in, it turned out to be an ordinary folding bed with a mattress, on which it was simply impossible to sleep. The whole vacation, every day, we went and asked for a more comfortable thread. Well, there should not be such discomfort in a 5 star hotel.
RESULT: no one responded even once. And at the end of the vacation, we were told that we actually did not approach anyone.
2. The hotel itself is quite old-fashioned, both in terms of condition and occupancy (sorry for the slang). There were practically no young people, in the evenings it was very boring because of this, and the locals confirmed that it was like that all year round. But we were not lost and not sad, after dinner we gathered everyone at the disco in one company and danced even in the amount of 1-2 people until the music was turned off (this is about 12 at night).
TOTAL: who is young and energetic, then definitely not here, but in any hotel next to the fence.
3. The most important moment under the motto "The fish rots from the head. No one here will help you! ". In our room, on the 6th day of our stay, the sink fell off. Yes, yes, it is the sink, so big, powerful and heavy. It fell down to the floor when my brother filled it about 1/3 full with water. It’s good that he managed to react and jump aside, so he escaped with a slight fright and a cut on his arm, his legs remained intact. Carefully examining the fragments, it was clearly visible that the sink was attached from below to the countertop using only one sealant. We took this situation calmly, since we all travel often and a positive mood is more expensive than some kind of incident. Immediately called the reception, explained everything in detail, said that there is a photo and video. Quickly enough, guys with tools came to our room and began to fix the problem. As a result of the work, a very strong and pungent smell appeared, it was impossible to stay in the room. Having gone to the reception, they asked us to move to another room, again, everything happened quite quickly. In it, we immediately took a picture of the sink from all sides-)). All whole, no severe injuries, the mood is excellent and we went on to rest.
The next day, our room was called from the main building and asked to go to the hotel administration. We thought: "what a fine fellow, they probably want to apologize for what happened, " but it wasn't there: we were invited to demand 150 bucks for a broken sink!!! ! They began to threaten us with the police, trying to prove our guilt with completely ridiculous arguments that we ourselves broke it on purpose, such as:
- You stood on her feet
- You sat in her booty
- You deliberately tried to squeeze it out of the countertop.
Now imagine how three adult men are trying to break the sink with their booty -)))). Now I remember it with a smile, but at that moment we were just in shock from what was happening. And in the common piggy bank: we were told that WE DID NOT APPLY ANYWHERE AFTER THE SINK BROKEN! If the reader still does not understand, then read the entire third paragraph again.
We had a question: who then came yesterday to repair this sink, who moved us to another room? was the answer that we are. The representatives of the hotel were: a man of Russian nationality and a woman (apparently of Turkish nationality, since she did not understand anything in Russian). Both of these people have no idea what a customer/problem/objection/dispute resolution/loyalty is. It’s a pity that you can’t post a video here, so I was able to film part of the dialogue on my phone.
RESULT: the threats were really real in our direction (fine, police, prison) in high tones, no one wanted to hear anything. A little later, we realized that they had no other options: someone had to pay for the broken shell, and certainly not themselves.
We paid $150 for the sink, the mood was lost for several hours, and as a result, we will never return there, we will never recommend this CREDIT-HOTEL Venice to anyone.
But we laughed at the story itself for a long time later, because no one else had such a thing. I wish you all a great holiday, a great mood and not to pay attention to any assholes. Just do not step twice on the rake -))).
Translated automatically from Russian. View original
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