Nice hotel but not 5*

Written: 4 september 2018
Travel time: 16 — 24 august 2018
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 5.0
Cleanliness: 8.0
Food: 6.0
Amenities: 9.0
This hotel was chosen based on ratings, reviews, and it seemed tempting that it was close to the airport (18 km). This circumstance later became a disadvantage of this hotel - the planes flew very low, the roar at night was very strong, every 5-8 minutes.
We arrived at the hotel at 7 am, but check-in starts at 12.00, we had to sit at the reception. They put us in a family 3-room suite, which is a plus. Minus - these rooms are located in the farthest building from the sea and above the roadway. Residents are entitled to bathrobes and slippers, but they are not in the rooms, you need to ask the guide to make a request, only then they were brought to the room. Cleaned every day (the quality depends on the tip).
The hotel is in the Ottoman style, everything is "expensive-rich". All in gold, velvet, brocade, artificial flowers and millions of mirrors. Free Wi-Fi only at the reception. In rooms and territory - 4 € per day.

The territory is large, a lot of greenery. There is a swimming pool with sea water, a sand and pebble beach, a pier - whatever you like. Lots of cats, they are everywhere! The favorite place for cats to play is tables))) There are no less dogs and they are all on the beach. There they go out of need (no one cleans) (((((
The food is good, but not enough seafood. You can eat both in the main restaurants and near the sea, pools, in the Pool snack. Do not count on night soup and snacks - they are not available (although they are stated on the site). On the territory there are Mexican, Mongolian, Sushi restaurants....the number of dishes there is limited. If you ordered a burrito, this does not mean that they will bring it to you. Can be replaced with ice cream in batter. And in the Sushi restaurant everything is so sour and not tasty that we left hungry. I recommend to eat in the main restaurant - there is a choice and you will definitely not go hungry.
In general, I liked the rest. A fly in the ointment was a flight delay of 8 hours ! ! They didn’t warn us, they didn’t extend the room, they didn’t give lunch boxes (((we were evicted, as expected, at 12.00. And although the flight was supposed to be at 23.30, we could no longer swim in the sea, since we were not allowed to go to the shower, there were no towels they gave (((they only allowed us to have dinner. After dinner, the guide told us that the flight was delayed for an indefinite time and went to SLEEP! ! WI-FI was turned off as soon as we were evicted, we had to get connected to keep in touch with the guide. Only 1 person was connected) ) From our travel agency in Kyiv, we learned that the flight was delayed by 8 hours. We informed the guide about this. We asked to extend the room so as not to spend the night at the reception, to which she was rude to us and told us not to count on anything. We were taken to the airport at 1:00 in the morning, they waved the hand and that's it!
Translated automatically from Russian. View original