Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
1.0
Cleanliness:
4.0
Food:
4.0
Amenities:
8.0
When leaving the hotel, the employee told us that we had taken the hotel's things and demanded to open the suitcase, arguing that he had a photo of the theft! When opening the suitcase, hotel things, such as a bathrobe, towels, mugs, and so on) were not found!
Then the hotel employee seized a couple of cans of Tuborg and Coca-cola beer, taken by us from the free mini-bar of our room! The filling of the mini-bar is daily and is already included in the price of the room!
Also the employee tried to take away a bottle of champagne given by the hotel for our wedding anniversary as a compliment! With our indignation, the employee did a favor and left her!
We wrote a letter to the hotel administration asking for clarification on this situation:
"Based on the above, I ask you to explain this situation to me, attaching copies of the Charter or other legal document, which says that we are not allowed to take drinks from the free mini-bar of our room, as well as a photo of our theft, about which the employee spoke (if he took only drinks from the minibar, therefore there is a photo from the hotel room, there is a question about its legality)! "
But no response has been received so far!
Then the hotel employee seized a couple of cans of Tuborg and Coca-cola beer, taken by us from the free mini-bar of our room! The filling of the mini-bar is daily and is already included in the price of the room!
Also the employee tried to take away a bottle of champagne given by the hotel for our wedding anniversary as a compliment! With our indignation, the employee did a favor and left her!
We wrote a letter to the hotel administration asking for clarification on this situation:
"Based on the above, I ask you to explain this situation to me, attaching copies of the Charter or other legal document, which says that we are not allowed to take drinks from the free mini-bar of our room, as well as a photo of our theft, about which the employee spoke (if he took only drinks from the minibar, therefore there is a photo from the hotel room, there is a question about its legality)! "
But no response has been received so far!
Translated automatically from Russian. View original
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