Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
7.0
Amenities:
7.0
I don't like to complain, but this is the first hotel about which I simply have to write such a review. I apologize in advance that it will turn out to be a lot, but I consider it necessary to tell about everything to those who are going to fly there. maybe you'll change your mind. .
The three of us took a FAMILY bungalow. but they settled us not at all in a family bungalow, but in a room of about 8 sq. m. brought some kind of rotten cot and squeezed it between the balcony and another bed. even the chair didn’t fit and because of it the balcony didn’t close (cool, right? ) that the cot was rotten, really. Mom sat down on her and fell to the floor. She called this aunt and told her to sit down! She refused for a long time, but then she also failed. We SHOULD have had another BED. we are not spoiled, not picky people. but we paid $ 4.000 for a HUGE ROOM, and they put us in this? ! if only it were CLEAN! what a mess! what a stink in the toilet! we had to WASH before sitting on it. but, our balcony still didn’t close (the lock didn’t work) it didn’t look like it was all a 5 * hotel room.
to all our claims we were told that they have ALL ROOMS SUCH - STANDARD! there are simply NO others! and nothing that we paid for a family one. in short, we DID NOT WANT TO CHANGE ANYTHING THEY DID NOT CARE. the next day we were forced to complain to our hotel guide (in Moscow, our company had already written an angry letter to the hotel representative office) The guide approached at the reception desk and we were promised that the problem would be solved "TOMORROW". we approached the Turk, who PROMISED. and he says "I DID NOT SAY THAT. " He is lying so impudently! Retracted his words (to you all, too, advice: we were told that we should ask them to write on a piece of paper) after scandals and lost hours of rest, on the 3rd day we were RESETTED. NOT in a family, but a little more. With a BED (! ), And most importantly, not smelly. But anyway, we lost a lot of time, it's a pity.
only we sighed with relief. but on the 4th day something more serious happened. my nephew (12 years old) stepped on a BOARD WITH RUSTY NAILS. which calmly WALKED in the grass on an island in the pool. ON THE TERRITORY OF A 5-STAR HOTEL (!! ) SUCH THINGS ARE LOOKING AWAY! ! WHO CLEANS THE TERRITORY? WHO WATCHES THIS? our anger knew no bounds. . the board was made of a wooden bridge. WHY DID NOBODY FOLLOW? Yes, they need to take off a star for this, not counting all the other shit. There was a woman nearby, a doctor. they gave a tetanus injection. how long we were in this hospital and how many days they dragged on with a medical report, and there is nothing to say.
the rest is spoiled. the child could not swim, walk normally, or play. I COULD NOT REST. the coolest thing, NOT A SINGLE PERSON WORKING IN THIS HOTEL did not apologize ! ! “He’s so stupid, he doesn’t understand that there is a PUNCTURE, that OINTMENT and dressing are needed? I had to DEMAND that he bandage it. The child limped and drank antibiotics until the end of the rest. They treated us TERRIBLY. when we asked to speak to the general manager, he constantly avoided us or started a conversation, then defiantly got up and left or began to solve other people's problems, as if we were not there! ! " impudent, careless, dishonest, and also STUPID. and this one, the main one, said: "well, that means fate
such. "fate? ! he is not ashamed that on the territory of HIS HOTEL, which holds such a BRAND, there is all sorts of SHIT lying around and CHILDREN HURT! any child could run into! this is not a construction site! they must lick everything! we will not receive compensation for our spoiled vacation. only a few days later they brought a bottle of nasty wine to the room (we honestly couldn’t drink it), 2 (! )bananas, a few cherries (TRUTH, a few! ) 2 soft peaches . . FRUIT. GIFTS! our child correctly said "I can also pick fruit at lunch". they believe that they have redeemed themselves. well, let them think. the owner there is a terrible GOON. you can see it. there are catastrophically few staff in the main restaurant. , glasses, napkins, lay tablecloths.
the territory is beautiful, turtles, cats with kittens run around. but more than once stumbled upon heaps that are in no hurry to clean up. nice: ) The sea is cool, really! what I LIKE is the sea! I really enjoyed the sea! the animation is also good.
what they steal there, believe it. not rumors. a woman wrote a statement in front of us that they whistled her catsuit and skirt for . . $ 90, sort of. mafia "so to speak. " towel ") the very people who give them to you, they themselves are poking them. while you are not around the pool. and then you have to pay $40 for a lost towel! immediately warned not to take mobile phones to the beach and to the pool, money.
I’m generally SHOCKED. The 1st time this happened. As far as I remember, we always take phones and wallets with us! I HAD EVERYTHING IN THE SAFE. Yes, there was an intestinal infection in the pools, but I see, according to reviews, that it is already there a long time ago. when we went to the hospital with a nail, a girl from Asteria was also brought there.
By the way, while we were sorting things out with this hotel, from all sides they only heard “I’ll come to Moscow, I’ll arrange this for you !! ” “you will wait for me” “what a hotel! ” "What a service! " SO MUCH COMPLAINTS! Of course, there are lucky people who had everything great and liked everything, well, thank God! I see from the reviews that it used to be better. we were told that the owner is new. probably this is the case. for those who have already been before, it’s better not to spoil your impression. I never write reviews, but here we made a promise to ourselves to “arrange” them too. when we returned to Moscow) for some reason they constantly call us from the reception and tell us "thank you for visiting our hotel . . come visit us again. we will give you the best room, free a la carte restaurants! " Nevertheless, I do not feel sorry for them. And I was not too lazy to write all this here.
For God's sake, forgive me, Asteria fans! I myself adore one hotel and get furious when I hear disgusting reviews about it. but alas, it happened to us. yes, it doesn’t pull for 5 stars, it DOES NOT pull. for 4 and then weak. I repeat once again, this only applies to the service. The territory is beautiful, I would put 6 overseas. but the service HORRIBLE. I have not yet told you about the ever-breaking minibar from which water flowed, about the BOOR BREAKING INTO THE ROOM, about the monotonous breakfast (God be with him), about the ROCKETS that run around there like horses! I was speechless when I saw a local for the 1st time a cockroach Crawling on a boy's leg! AAAAA! ! giants! about the eternal problem with degaussing keys, about the only toilet on the street. from the beach you can only run there. There is nowhere to drink near the beach either. Well, this is probably a whim . . but you yourself know. as something happens, you immediately add all the other shortcomings to this. animals in the zoo are poor . . you can’t look without tears . . everyone is so neglected, HUNGRY . . it’s a pity. but if you did read it, thanks. I just hope my review can "save" someone from a spoiled vacation, which we got : )
The three of us took a FAMILY bungalow. but they settled us not at all in a family bungalow, but in a room of about 8 sq. m. brought some kind of rotten cot and squeezed it between the balcony and another bed. even the chair didn’t fit and because of it the balcony didn’t close (cool, right? ) that the cot was rotten, really. Mom sat down on her and fell to the floor. She called this aunt and told her to sit down! She refused for a long time, but then she also failed. We SHOULD have had another BED. we are not spoiled, not picky people. but we paid $ 4.000 for a HUGE ROOM, and they put us in this? ! if only it were CLEAN! what a mess! what a stink in the toilet! we had to WASH before sitting on it. but, our balcony still didn’t close (the lock didn’t work) it didn’t look like it was all a 5 * hotel room.
to all our claims we were told that they have ALL ROOMS SUCH - STANDARD! there are simply NO others! and nothing that we paid for a family one. in short, we DID NOT WANT TO CHANGE ANYTHING THEY DID NOT CARE. the next day we were forced to complain to our hotel guide (in Moscow, our company had already written an angry letter to the hotel representative office) The guide approached at the reception desk and we were promised that the problem would be solved "TOMORROW". we approached the Turk, who PROMISED. and he says "I DID NOT SAY THAT. " He is lying so impudently! Retracted his words (to you all, too, advice: we were told that we should ask them to write on a piece of paper) after scandals and lost hours of rest, on the 3rd day we were RESETTED. NOT in a family, but a little more. With a BED (! ), And most importantly, not smelly. But anyway, we lost a lot of time, it's a pity.
only we sighed with relief. but on the 4th day something more serious happened. my nephew (12 years old) stepped on a BOARD WITH RUSTY NAILS. which calmly WALKED in the grass on an island in the pool. ON THE TERRITORY OF A 5-STAR HOTEL (!! ) SUCH THINGS ARE LOOKING AWAY! ! WHO CLEANS THE TERRITORY? WHO WATCHES THIS? our anger knew no bounds. . the board was made of a wooden bridge. WHY DID NOBODY FOLLOW? Yes, they need to take off a star for this, not counting all the other shit. There was a woman nearby, a doctor. they gave a tetanus injection. how long we were in this hospital and how many days they dragged on with a medical report, and there is nothing to say.
the rest is spoiled. the child could not swim, walk normally, or play. I COULD NOT REST. the coolest thing, NOT A SINGLE PERSON WORKING IN THIS HOTEL did not apologize ! ! “He’s so stupid, he doesn’t understand that there is a PUNCTURE, that OINTMENT and dressing are needed? I had to DEMAND that he bandage it. The child limped and drank antibiotics until the end of the rest. They treated us TERRIBLY. when we asked to speak to the general manager, he constantly avoided us or started a conversation, then defiantly got up and left or began to solve other people's problems, as if we were not there! ! " impudent, careless, dishonest, and also STUPID. and this one, the main one, said: "well, that means fate
such. "fate? ! he is not ashamed that on the territory of HIS HOTEL, which holds such a BRAND, there is all sorts of SHIT lying around and CHILDREN HURT! any child could run into! this is not a construction site! they must lick everything! we will not receive compensation for our spoiled vacation. only a few days later they brought a bottle of nasty wine to the room (we honestly couldn’t drink it), 2 (! )bananas, a few cherries (TRUTH, a few! ) 2 soft peaches . . FRUIT. GIFTS! our child correctly said "I can also pick fruit at lunch". they believe that they have redeemed themselves. well, let them think. the owner there is a terrible GOON. you can see it. there are catastrophically few staff in the main restaurant. , glasses, napkins, lay tablecloths.
the territory is beautiful, turtles, cats with kittens run around. but more than once stumbled upon heaps that are in no hurry to clean up. nice: ) The sea is cool, really! what I LIKE is the sea! I really enjoyed the sea! the animation is also good.
what they steal there, believe it. not rumors. a woman wrote a statement in front of us that they whistled her catsuit and skirt for . . $ 90, sort of. mafia "so to speak. " towel ") the very people who give them to you, they themselves are poking them. while you are not around the pool. and then you have to pay $40 for a lost towel! immediately warned not to take mobile phones to the beach and to the pool, money.
I’m generally SHOCKED. The 1st time this happened. As far as I remember, we always take phones and wallets with us! I HAD EVERYTHING IN THE SAFE. Yes, there was an intestinal infection in the pools, but I see, according to reviews, that it is already there a long time ago. when we went to the hospital with a nail, a girl from Asteria was also brought there.
By the way, while we were sorting things out with this hotel, from all sides they only heard “I’ll come to Moscow, I’ll arrange this for you !! ” “you will wait for me” “what a hotel! ” "What a service! " SO MUCH COMPLAINTS! Of course, there are lucky people who had everything great and liked everything, well, thank God! I see from the reviews that it used to be better. we were told that the owner is new. probably this is the case. for those who have already been before, it’s better not to spoil your impression. I never write reviews, but here we made a promise to ourselves to “arrange” them too. when we returned to Moscow) for some reason they constantly call us from the reception and tell us "thank you for visiting our hotel . . come visit us again. we will give you the best room, free a la carte restaurants! " Nevertheless, I do not feel sorry for them. And I was not too lazy to write all this here.
For God's sake, forgive me, Asteria fans! I myself adore one hotel and get furious when I hear disgusting reviews about it. but alas, it happened to us. yes, it doesn’t pull for 5 stars, it DOES NOT pull. for 4 and then weak. I repeat once again, this only applies to the service. The territory is beautiful, I would put 6 overseas. but the service HORRIBLE. I have not yet told you about the ever-breaking minibar from which water flowed, about the BOOR BREAKING INTO THE ROOM, about the monotonous breakfast (God be with him), about the ROCKETS that run around there like horses! I was speechless when I saw a local for the 1st time a cockroach Crawling on a boy's leg! AAAAA! ! giants! about the eternal problem with degaussing keys, about the only toilet on the street. from the beach you can only run there. There is nowhere to drink near the beach either. Well, this is probably a whim . . but you yourself know. as something happens, you immediately add all the other shortcomings to this. animals in the zoo are poor . . you can’t look without tears . . everyone is so neglected, HUNGRY . . it’s a pity. but if you did read it, thanks. I just hope my review can "save" someone from a spoiled vacation, which we got : )
Translated automatically from Russian. View original
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