I don't understand how this hotel got 5 stars

Written: 14 may 2019
Travel time: 6 — 13 may 2019
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 3.0
Amenities: 1.0
The hotel is VERY small, it takes 7 minutes to walk around the hotel. The rooms are generally tiny, the room was about 9 sq. m. , a tiny toilet, and only one could go out to the balcony, provided that you remove the chairs from there, which, by the way, you can’t sit on either, because. there is no leg room. In the room, all the furniture is old, everything is dirty, as in principle in the rest of the hotel. The garden is simply squalor, everything is dried up, there are almost no flowers. There is no choice of drinks and almost everything is non-alcoholic. The choice of food is ok, but everything is not tasty. No service. We arrived at night, they didn’t feed us, they didn’t even offer us water. All sites have such good reviews. DO NOT BELIEVE!! ! They are all purchased. Such a disappointment from this hotel, just want to cry. Worst vacation of my life!!!!
The only thing I liked was the animation. Show every day. Animators are very charismatic.
Translated automatically from Russian. View original