Отель 3 звезды! 3 star hotel!

I was lucky to get to this hotel by Fortuna Belek hotels 5 stars UALL. We listened to the tour agent that in Belek only good expensive five-star hotels, an elite region, were bribed by the declared Ultra All inclusive food system, which is found mainly only in good hotels. But upon arrival at this hotel, we were completely disappointed - this is by no means 5 stars!
The hotel is old, the furniture, the carpet, the walls, the interior are in need of repair, the territory is very small, two small pools, a dirty beach with burnt out umbrellas, a sharp uncomfortable descent into the sea. The sea itself is often dirty, due to the proximity of the river that flows into it. The hotel is stuffy, air conditioners do not turn on, wifi catches only in the lobby bar and restaurant.
They settled in a room in the 3rd building on the 3rd floor, overlooking the road, they asked for a room with a sea view, they offered with an extra charge of $ 10 per day the exact same room on the 3rd floor, only you can see the edge of the sea on the right, we refused.

Our room was very dusty, poorly cleaned, towels for 2 people, although there were three of us, we had to ask at the reception every day for an extra set of towels for the child.
The food is very monotonous, the meat is mostly only chicken, only watermelons, oranges and green cherry plums from fruits.
I had a birthday the day after arrival, they wanted to celebrate at the La Carte restaurant, which, by the way, is paid in this hotel - to which we were told that the restaurant was under reconstruction. They didn’t give a compliment from the hotel for a birthday, although it was indicated in our vouchers and my husband reminded the girl at the reception.
Imported alcohol, juices at the hotel are paid, safe $ 2 per day, mini-bar is filled with soda 1 time per check-in, replenishment is paid. The hotel administration could not explain what the Ultra All system consists of, the answer was - the hotel positions itself this way...
The worst event that overshadowed our stay at this hotel was that on the second day of our stay here, our child caught a severe bacterial infection.
On that day, the child did not swim in the sea because of the storm, she did not go into the pool either, an hour after lunch she began to complain of pain in her stomach, then vomiting opened, which they could not stop, dehydration of the body was already beginning.
There is no doctor in the hotel, although in every room and at the reception there are signs "Doctor 247. "

In the evening, the staff remains at the hotel, who do not speak Russian and do not even understand English, it was a super task to get even a pot from them, the husband ran 5 times and asked someone to come up. Nobody cares. The child was getting worse and at 4 in the morning, after contacting the insurance company, an ambulance took us to the Belek clinic. After staying there for a day, having dripped antibiotic droppers, we were exhausted and frightened and did not want to go back to the hotel, because. It was scary and it was not clear what to feed the child for the remaining days. They wrote requests for an appeal to the Anex Tour through which they flew, our tour agent wrote an official request to the main office of Anex with a request to be moved to another hotel, but the answer was - no places (The husband talked with the manager of this hotel, told about our case, showed tests and a diagnosis from the hospital, but in response he didn’t even hear a word of sympathy, he has a ready answer to each of our complaints, in his words everything is perfect here, and he knows perfectly well that the hotel does not correspond to the declared star rating. Of course, I don’t know the laws of Turkey, but in our country, if a similar food infection is found in institutions, places of rest, then at least then the san checks the station. hotel Tron we will remember for a long time!