Overall Good, but the reception on the night shift is terrible!

Written: 3 july 2019
Travel time: 19 — 25 june 2019
Who does the author recommend the hotel to?: For families with children; For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 7.0
Cleanliness: 10.0
Food: 10.0
Amenities: 7.0
I rested with my wife and child at the end of June 2019 - in general, the hotel is good: clean rooms, food is very varied and tasty, evening programs are fun and interesting, the beach is clean, the sea is warm, there are no complaints about the staff.
But the service at the reception at night (got to replace the jerks) is just a horror and a disaster for the promotion of loot. We arrived at the hotel on 06/19/19 at 6:30 am and, as always, there are no rooms, they offered a standard bribe of 10 then 15 dollars, but it costs and just smiles, put on a bracelet and no specifics. I talked to a man on the beach, he said that there were enough free rooms, because. there are available rooms on its floor. We waited until more employees appeared at the reception closer to 9:00, and without any additional payment, the other guy, as he promised to settle by 11:00, did so. And that asshole, with a crowd of colleagues, categorically refused to take the money (like it’s impossible), because. came up many times. Again, I left the hotel on 06/25/19 early in the morning at 5:00, and witnessed the same picture, only with other people for whom there are also no rooms, but for $ 50 everything is solved and the same ghoul and his friend the porter were on the shift , who wanted to get $ 1 from me for weighing the suitcase (for which he asked, because he went himself, weighed it himself - "service"! ), He gave large ones, there was no change - but the envelope in the box for the promotion of visitors in which they were looking for change was very thick! This is how the night shift takes care of settling in hotel customers - everything is just for money!
Translated automatically from Russian. View original