Тянет только на 3 * Pulls only 3 *

The hotel has advantages: 1. large territory, 2. good food. And it's all. Service is not just a minus, but generally unbearable. attitude towards Russians. Choosing this hotel and reading other people's reviews, it seemed that nothing like this would happen to me, and on the contrary, that I was not some new Russian, and I didn’t have a finger! As soon as we arrived, and we flew for 7 hours, and the flight was at night, then upon arrival at the hotel in the morning, we were told (this is at $ 20 for tea; )) that we had to wait until 12 o'clock and take a walk around the hotel. We walked. . . when after 12 o’clock they said to come in an hour, we began to wait without leaving the reception, and what was our surprise when people who arrived just at that time were immediately settled, but they didn’t remember us. Approaching the reception again, we were surprised to see how our completed questionnaires were lying all in disarray on the counter in front of the employee, and he pretended with a smile that he forgot what time we arrived. Well, if we were without children, it is still possible to survive somehow, and not spoil our vacation with the first impression. Okay, we survived it, but that was not all. They have old rooms. Cosmetic repairs have been made, the furniture does not seem to be old, but the plumbing and the bathroom in general are amazing. I don’t argue, I have something to compare with, maybe this is a paradise for someone, but I doubt it very much. The table lamps are all dusty and you can see that they are old, the curtains are dirty and in puffs, the TV. . . (sorry, but this can still be put somewhere in the local Krasnoyarsk rest house, but not in a 5 * hotel). The air conditioner is a separate issue, it works intermittently, it is practically not regulated, and water flowed from it all the time, they turned to fix it, LIKE to fix it, but the water flowed again. . . they didn’t bother putting a trash can under it. At the same time, we almost did not rest in the heat, and rarely turned it on. I don't know how people in the heat survive all this. Next - a la carte restaurants, how many of them are declared there? I think there are at least 7 pieces. . . but this is not the main thing, the main thing is the online recording system by phone is when they tell you: to select this and that, press the key 1. . . So you can’t get through at all : ))) like restaurants, we have a lot, but only you are booked to go there. In general, there is a concrete struggle for life. About 1000 people rest in the hotel at the same time, and 2/3 of them are children. Children of different ages from 3 months to 15 years old, so everything around is noisy, you constantly think about whoever you step on, knock down, hit by accident. . sort of an ant. Moreover, the toilets on the beach and others are common, they clean very poorly, stink, there is water underfoot, which is generally strange for a hotel of this level. In the morning we got up at 6 o'clock to take places near the pool or on the grass under an awning, if you get up later, it's not a fact. . . you will have to do this - either stand on foot, or lie down on the grass : ))), on the first day it happened to us - we are new, we didn’t know. . . To go to the main restaurant for lunch or dinner, you also had to go in the forefront, because everything was done very quickly. And if you go later, then you had to fight again for a place in the sun : )), because the waiter serves everyone around, and because you are Russian, he won’t even come up to you. And if you call out to him, he will pretend that he does not understand anything, the poor one! I had to get up, go for appliances, or glasses for water, build a waiter along the way. Tell me, why is everyone on vacation? The service should not be intrusive and mandatory, everyone paid the same and came to relax. Room cleaning is also a topic. . . cleaned after 16:00. Do you understand what I'm talking about? You come at lunch from the sea, and you have wet towels (there is nowhere to dry them, there is no balcony as such), you want to relax with your child, go to bed, fall asleep, and then comes - cleaning the room! super. If you do not let her in, she leaves and does not return at all. Once I had to call the manager, they came and cleaned at 21-00. Is this a 5* service?? ? I beg you, do not say that someone did not understand or appreciate something. This is all immediately evident upon arrival - people are a little shocked! They quietly ask each other: Are you satisfied with the number? Definitely, the hotel has stated something, but it is beyond its power to fulfill these obligations. Don't believe? Go and see for yourself! Yes, I forgot the children's table, this is a separate song. These are semi-finished cutlets (as in McDonald's), chicken fingers, and fish fingers, well, perhaps some kind of soup, thin porridge and it is not clear from what. I saw mothers running around with food containers and blenders. Because adults weren't fed semi-finished products. Children's animation is, it works well, as stated. Slides also work, but everywhere there is a warning that you yourself are responsible for the life of your children, that is, there is no employee regulating the flow of people sliding down. Therefore, it was necessary to ride with a child, having stood in line (well, there are a lot of people)! In general, rested like at work! Everything is according to plan - we are Russians! It's surprising just why no one has written before that that this is the case, and I would not go there with my family.