I do not advise. For the money, there are many times better.

Written: 21 august 2018
Travel time: 8 — 20 august 2018
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 6.0
Food: 2.0
Amenities: 5.0
Stayed at this hotel as a family with 3 children. By the way, they are sophisticated in their vacation, because we go several times a year to different countries and have something to compare with. We were settled with the children in rooms on the 5th and 2nd floor. At the request to change one of the rooms in order to be closer with the children, the receptionist makes an unflappable face “we can’t help you, come tomorrow. ” We went for 3 days and everything was as if according to the “I can’t help anything” pattern, although for the money that the hotel costs, I don’t want help, but the service matches the price. The food is more or less, but on the street in the restaurant the food is stale - the vegetables are withered and the meat in the burger smelled. Better to eat in the main restaurant. The beach is good, there are always sun loungers, but the paths to the beach are uncomfortable, converge at one end of the beach. It is inconvenient with strollers, because there is not a single way to the beach, so that there are no steps. Leapfrog with towels. At first I received it just like that, the next day my son went to receive it, they demanded cards that we were not given. I came to the reception with the question of obtaining cards, the answer is “if you want, but you can do without them. ” . . ??? ? Animation was actually absent, either they were lazy, or there was no program. I myself am not a fan of participating in competitions, but somehow the activity around adds drive, especially when there is Music in neighboring hotels during the day and what kind of movement, but we have silence, only the screams of children and adults. The eldest daughter went to zumbo (dancing or something), so there were 5 of them, the animator says that there are few people, we will not conduct it. I played volleyball every day, so even a volleyball court was organized not on the beach, but in the depths of the territory. And you need to go from the beach winding between the Bungalows. The drinks at the bar are not great. I wanted rum-based cocktails, but the local rum did not dare. But all this seems to be a trifle, and we reconciled ourselves and just rested. As the culmination of the rest outside the wall of our room, there was a fire in the technical room, and so I was shocked by the lack of basic safety precautions. Already the entire 5th floor was in smoke, I calmly ran into the room to pick up my documents, only then the Security Service began to take me out of the room, although there was nothing to breathe from the smoke. At the same time, people who visited the hotel were standing on the floor, and in the building below everyone was having lunch quietly, although the smoke had already reached the 1st floor. Evacuation even smelled. And when I was already descending, I met 2 unhurried employees who raised fire hoses !! ! That is, they don’t even have fire hoses on the floors ?? ? As a result, after extinguishing the fire, I demanded another number, after 2 hours they gave me, when I already started calling lawyers and swearing at the reception desk, because I have a 4-year-old child who sleeps every day at lunchtime. They gave me a room in a distant bungalow. But it was necessary to see with what it was a disdain and annoyance. When they allowed me to go into the room next to which there was a fire, to collect my things, I went out with 2 suitcases and asked for help to drag them to the Bungalow. The answer is “if you want, wait, there are no free people, ” although there were 2 porter guys standing next to the counter. Probably offended that he cursed. Before the fire, my wife gave her clothes to be ironed, of course for money. So I explain that, firstly, things stink, and secondly, during an emergency move, of course, they were wrinkled, because I had to quickly leave everything in a suitcase. Zero reaction. That is, it was not even about compensation, but simply about compensation for our material costs. Although with decent service they would try to somehow make amends. In such situations, customer focus is manifested when the staff does not sincerely want to make the rest enjoyable, but evade responsibility. So the hotel is, above all, unsafe. By the way, out of 11 days of rest, they didn’t clean up 3 times, and once they came to clean up at 7.55 !! ! Summary - if you want to just swim in the sea and eat, there are hotels many times cheaper, and with such prices I would advise ic santai or pay a little extra and gural.
Translated automatically from Russian. View original

Comments (0) leave a comment
Show other comments …
аватар