Красивые виды, море, но ужасное отношение к гостям Beautiful views, sea, but terrible attitude towards guests

The owner/manager of the hotel is "product number 1". They have a hotel in their hands that could be the pearl of the coast, and not an old, dirty, dying shell.
You just need to change the administration! Customer service is a nightmare! With some exceptions of individual workers. For example, in a restaurant, the administrator and Ibrahim (I don’t know who he works for).
First impressions were that the hotel is better than they write in the review. Good location, great views of the city. The architecture is in the style of a fishing village, like in old Bodrum. The hotel is not ruins, but shabby. Dirty, poor reception, lobby bar dirty and very poor. . . room for a bribe we were given norms, on the 5th level, small but neat and clean with a sea view.
A restaurant, rather a dining room in an ascetic style) there is food, not very tasty, it ends quickly, but you will not be hungry. There are always no deep plates, tea is running out. Answering requests - now and without result)

There is no food for small children.
Wine is drinkable, but not tasty. Horrible coffee. . . burnt, bitter 3 in 1. But by the coffee machines themselves, you can already see it))) there is some kind of animation.
The pool is small for such a hotel, the sea is normal, despite the pontoon.
In principle, the price corresponds to the quality, but I have been to Turkish 4x even for less money, but the level is much higher than this hotel.
The hotel is not even Turkish 4. You can give 3 stars.
It can be seen that the owner does not care about the hotel, he just earns some money from it by making cheap tours.
But the most scourge is the staff, it apparently corresponds to the owner.
A negligent one who only shakes his head and promises to solve problems that arise.
On the 1st day in the evening we could not get into the room, the lock broke, I went to the reception 3 times with a 10 month old baby in my arms, they gave me different keys that did not open the door. As a result, the child cries, wants to eat and sleep. I am angry. Few people understand English, only one girl endured Russian) because there are many problems...
A master came who only knows how to pick up keys)) As a result, my brother said I either break the door or knock out the window. He chose the door) so we got into the room. And after that, the door stopped locking, trips to the reception, requests, promises, zero result. 5th day here, the door was never fixed. And we are not alone.
In the dining room, some workers serve the Turks first, although you are standing in front with a child in your arms.
The hotel is operated by a company of cleaners, thieves, perfume, money, lipstick... zero reaction from the administration.
The cleaners removed, took away the 2nd blanket, some. . . we also asked for a blanket 10 times before. . .
And many people are in these situations all the time.
the hotel is not for the elderly and with small children difficult.
Feeling that foreign guests are hated here.

Conclusion: I would come here again if the concept of the hotel would change for the better. I put 2 because of the attitude towards the guests, you can ignore the rest and enjoy nature and beautiful views.