Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
3.0
Cleanliness:
2.0
Food:
4.0
Amenities:
5.0
First time I'm writing a review. Maybe I can warn someone with my review to spend a lot of money on this terrible hotel.
We bought tours through Anex tour. Flying with Azur Airlines was terrible. I have never had such a landing in my entire life. It was shaking so that it was very scary, although I am not afraid of flying at all. The child threw up.
Further, upon arrival at the hotel, we were taken to a room that is not in any photographs of the hotel. All in red with dark furniture, tiny bed. The three of us were absolutely unable to turn around. After my indignation, we were given a family room. Yes it was larger with 2 bedrooms but the view was on the rooftop of the restaurant even though I paid for a sea view. It was impossible to sleep because of the noise, as there is a bar next to the restaurant.
According to complaints, we were moved again and on the third attempt they gave the room that I booked. It was already smaller, but at least quieter. Again, everything in the rooms is disgustingly old. The bathroom is literally falling apart. We wanted to go to the spa, so when I saw the dirt and unsanitary conditions there, I just ran out of there! Mirrors, glasses everywhere in the hotel are dirty! The furniture is shabby as if from the 90s. In terms of nutrition, for the first time I meet this: at 2 o'clock, lunch is completely buried. Remove all food completely. You didn't have time to stay hungry. At 2 o'clock Carl!! ! When is it time for lunch! Plates are taken literally from under the nose, it doesn’t matter if you finish it or not!
At my request to move us to a hotel that would correspond to 5 stars and the price that we paid, Anex tour offered to move to la Blanche island with a surcharge of $ 350 and a transfer at our expense.
Just a disgusting attitude of the hotel and Anex tour to the guests. I don’t understand how you can sell not cheap vouchers to a hotel that does not correspond to this money. Terrible attitude of the hotel, is it really so difficult to make at least some cosmetic repairs? This mess!! ! How can you offer guests such terrible rooms for such money? Terrible attitude of Anex tour! All they could do was ignore our ruined holiday!
We bought tours through Anex tour. Flying with Azur Airlines was terrible. I have never had such a landing in my entire life. It was shaking so that it was very scary, although I am not afraid of flying at all. The child threw up.
Further, upon arrival at the hotel, we were taken to a room that is not in any photographs of the hotel. All in red with dark furniture, tiny bed. The three of us were absolutely unable to turn around. After my indignation, we were given a family room. Yes it was larger with 2 bedrooms but the view was on the rooftop of the restaurant even though I paid for a sea view. It was impossible to sleep because of the noise, as there is a bar next to the restaurant.
According to complaints, we were moved again and on the third attempt they gave the room that I booked. It was already smaller, but at least quieter. Again, everything in the rooms is disgustingly old. The bathroom is literally falling apart. We wanted to go to the spa, so when I saw the dirt and unsanitary conditions there, I just ran out of there! Mirrors, glasses everywhere in the hotel are dirty! The furniture is shabby as if from the 90s. In terms of nutrition, for the first time I meet this: at 2 o'clock, lunch is completely buried. Remove all food completely. You didn't have time to stay hungry. At 2 o'clock Carl!! ! When is it time for lunch! Plates are taken literally from under the nose, it doesn’t matter if you finish it or not!
At my request to move us to a hotel that would correspond to 5 stars and the price that we paid, Anex tour offered to move to la Blanche island with a surcharge of $ 350 and a transfer at our expense.
Just a disgusting attitude of the hotel and Anex tour to the guests. I don’t understand how you can sell not cheap vouchers to a hotel that does not correspond to this money. Terrible attitude of the hotel, is it really so difficult to make at least some cosmetic repairs? This mess!! ! How can you offer guests such terrible rooms for such money? Terrible attitude of Anex tour! All they could do was ignore our ruined holiday!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- I liked it very much!
- Terrible hotel! Don't be fooled by the pictures!
- Very beautiful Instagram hotel
- Good location, territory, service organization and staff are negative
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