Отзыв Review

The hotel is good, quiet and comfortable. The food is varied. In general, everything is good. However, one circumstance overshadowed the holiday. On the day of arrival, we were given a room and, accordingly, a card from the door. I immediately noticed that the card had a small crack on the top. I naively did not attach any importance to this, because I thought that the hotel was "three rubles" and the maps here are the same. But the most important thing is that the card worked. We used it throughout the day and evening without any problems. However, closer to dinner, the card for some unknown reason stopped working, the door did not open. I immediately went to the reception. As it turned out at that moment the director of the hotel was there and she served the guests. When she saw my card, she immediately accused me of breaking it!! ! She did not allow the fact of demagnetization of the card, did not try to "magnetize" the card, as is usually done on special devices. And immediately accused me of breaking it! Made me pay a $10 fine. In case of refusal to pay the fine, she said that we can continue our vacation in the hotel lobby at the reception. At the onset of 19.00 the director, without completing the conversation with me, without completing the solution to the problem, calmly left the hotel! I wrote a complaint to the hotel management, where I spoke about the false accusations against me and about the requirements to return 10 dollars to me. The hotel guide translated my complaint into Russian to another receptionist, who in the morning promised to give it to the director. In the morning, waiting for the headmistress to arrive, I tried to talk to her about the card again, saying that the card was already cracked, but it worked. the headmistress, in response to this, spoke very rudely to me, shouted at me, called me crazy and put me out the door, using force. in addition, she said that I can write and complain anywhere and to anyone, and that the truth is behind her and she will not return $ 10. then I turned to the hotel guide, he promised to transfer my claim to the central office of the host (Odeon Tours), contacted Odeon Tours himself directly, called the hotlines. but all to no avail, everyone promised to look into the situation, but in the end there was silence. I did it not for the sake of money, but because of the principle. because you can treat Russians like that, yell at them and call them crazy. be careful!! ! always check the cards immediately when you check into the room! most likely it was done on purpose. this is the "trick" of the hotel