отель на 3 звезды 3 star hotel

rested with my family at the Rixos Bodrum hotel for 10 days, the sea and the sun are beautiful! The rest - service, staff, entertainment - disgusting. For each service we paid for, that is, cleaning the rooms, changing bed linen, the availability of bathrobes, etc. you yourself had to constantly call and remind the lazy staff. The staff is not friendly, not one greets you. In a word - a complete mismatch of 5 stars. The mini bar makes additions, we know for sure that we don’t drink carbonated drinks, but they inserted them into our check. They argued, but to no avail! They called and asked to pick up the luggage, waited an hour, no one came. The suitcases were lowered from the second floor by ourselves, no one apologized at the reception! The hotel management needs to think about whether their managers meet the requirements that the employees of a five-star hotel need, because this is fraught with large financial losses. We were at the height of the season, but the hotel was half empty, the restaurants were all empty, there was no atmosphere of the hotel being busy. There are more waiters than people in the restaurant.