Грубый персонал и не работающий кондиционер Rude staff and not working air conditioner

I want to leave a review, because now I am in Armonia Hotel 5 *. We arrived at the hotel in the evening, a family of 7 people, 4 adults and 3 children (9 years old, 4 years old and 2 years old). The numbers were given quickly, but we asked for numbers nearby, the operator was also informed about this when buying. There were no rooms nearby. We went to check in, the rooms are on different floors in the same building. One of them should be a large room category for a family with two children, but we got two standart. They changed quickly, and we all went to bed in our numbers. But we immediately noticed that the standart room was very stuffy, as if the room had not been lived in for a long time. The standart rooms would be for a family of 2 adults 1 child (9 years old). As a result, in the morning it turned out that the air conditioner did not work. At night they called the master, he did not help. The next morning they informed the hotel guide Maria, she said that she would pass everything on to the reception and they would fix everything in a day. As a result, the application for the reception was reported by ourselves, we wrote down the time of 10.30 in the morning and were told to wait. At 13 o'clock the master was not there, they went to remind themselves, they said 5 minutes and the master would be, this continued until 19 o'clock, they said that the master was coming, or that wait, everything was fixed. It turned out that there was no freon in the air conditioner, it was filled, and they said to wait, the receptionist Mustafa was sweating with us in the room, he speaks Russian. He promised that 5-10 minutes and everything will be fine. As a result, at 22:00 the air conditioner did not work. When asked to change our room, the answer was one "The hotel is 100% full". But they found a room at 22, it was smaller, but the air conditioner did not work either. Together with us, a boy who carries suitcases went to this room, and turning on the air conditioner and fan (they are in standard rooms separately on the ceiling) and said that everything was working. We gave up on the number. We were told to come in the morning at 10 and the manager and a Russian-speaking employee will talk to us. We came, we were told why! ? you came the air conditioner is working for you. After a long explanation of everything that happened before, we were told to come at 12.30. We came back again with the story of the number and it is even smaller, not only ours, but also the previous one. For a family of 3, this is a very small room. . As a result, you again invited the Russian-speaking Anna, and decided to call the hotel guide Maria, to which she told us that there was nothing else, and they couldn’t help us, that the air conditioner actually works, and we find fault. Russian girls were very rude, they said that since we don’t like the number less, live like this, especially since everything was fixed for you. The Turkish manager-girl also came out to us. And she just laughed in our faces that we didn't like anything. The result of such an air conditioner does not work, they do not plan to repair it further. The hotel guide is not helpful. The hotel management does nothing. We sleep two nights in a very stuffy room. For a 5 * hotel, such an attitude does not have the right to allow itself. The staff is rude, or leaves to solve other issues, leaving you waiting. The behavior of the guide is disgusting, we always choose the coral company, and we have been to Turkey and Bodrum many times, but this is the first time for us.