Refurbishment needed urgently

Written: 10 august 2021
Travel time: 3 — 9 august 2021
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 4.0
Cleanliness: 3.0
Food: 4.0
Amenities: 4.0
The hotel was chosen because of the views and sunset in the sea. Not mega-demanding in terms of comfort, they counted on the usual 4ku. But! Rooms across the road do not even pull on a solid three. They are very badly cleaned (to wash the stains on the walls, mirrors, clean the toilet bowl - this is not about the staff of this hotel). We had a morning arrival, the settlement was told that at 14-00, they say there are a lot of people. Initially, they settled in a room where one air conditioner broke down and dripped, judging by the puddle, for 10-12 hours (where there is room preparation, ay), and in the shower, judging by the condition, something was blown up. I had to go and swear at the reception. The girl at the reception does not know how to speak English (only individual words occasionally), she uses a translator on her phone. After they called the chief manager, they promised us another number. There the situation was a little better, at least in both rooms the air conditioners worked (family room), although there was almost no cooling in a separate room.
The safe is locked. They said it is necessary - go take the master key and open it. They didn't risk it. The next day, we saw how an employee carries the same safe (not ours) on his shoulder somewhere. In the bathroom, all metal holders are covered with some kind of coating. The mirror is broken. There was no replenishment of soap, shampoo and shower gel at all. Those. three bottles of each product per week. Cleaning a couple of times was according to the principle - wipe the floors in 3 minutes, pick up towels on the floor and garbage. And, well, the bedspreads on the bed will be fixed. That's all. Open terraces (a la a balcony that stretches along the rooms) did not see that they were washed even once in all the days - what fell and lay around.
As for food - you won’t stay hungry, but don’t count on pickles. Distribution of dishes by employees, but global but - all trays are at a distance of 3 to 4 meters from you and you a) need to figure out what is there and whether you want to try it, b) explain to the employee with gestures what and how much to pour you. And this is in the conditions of rather considerable queues (on the last day there was a fight for a salad, though between locals). Although the employees of the canteen (it’s out of place to call it a restaurant) are trying, it can be seen that the waiters are mostly very prompt, they prepare tables, they try to help as much as they can (although with such a load this is quite problematic). The air conditioners were almost never turned on, the steam room was terrible. As in the lobby (but there are at least windows open at 90 degrees).

The next big minus is the beach. Just screwed up. I can't find another word. Moreover, if you walk along the coast line, then after 100-200 meters the city beach (paid), so there the sand is poured in a good layer, and it is cleaned every day well. Why you can not clean up the hotel, where the beach is two or three times smaller - a mystery. Yes, and in hotels further - also followed the beaches much more than in this hotel.
The sea is clean, beautiful, much cooler compared to the Mediterranean. In the pools, the water is warmer (one on the 6th, the second on the 11th floor). For the fact that 6 people are watching more, there is also a bar nearby.
The elevator that goes in the buildings across the road goes down to the 1st floor (go out into the construction and repair corridor with a battered floor), but goes up only from 2 to 3 (you need to climb a couple of stairs). I can’t even imagine how older people moved with crutches and small (from six months to one and a half years) children.
There are several stairs (stone) in the main building without railings at all. When the light turned off (and it was cut down every day from small intervals to half an hour), it was simply scary to go. Yes, and the elevator ride is also dumb, because. they are very small (except one) and it is very hot there. A couple of minutes is fine, but sitting there for at least 10 minutes is hardly realistic.
So it's time to close the hotel for renovation for at least 3-4 years.
Keep this in mind when choosing a hotel.
Translated automatically from Russian. View original