Пляж, природа - это классно,обслуживание ужасно. Надежда была на управляющего, но увы! The beach, the nature is great, the service is terrible. There was hope for the manager, but alas!

Hello! We stayed for a week on the recommendation of a friend. We decided that we should not pay attention to the reviews, but quite the contrary. Oh, how worth it!! ! Given that the hotel is 5 stars and all inclusive, we expected much better service. Nature, the sea, the pool - it's all super, but everything else is lame and very. Of course, we were lucky with the number, probably because the manager himself allocated it to us, as they later found out. Two balconies overlooking the sea, the room is cozy. There is everything you need. Just super! They thought they were in heaven, such a beautiful view that they didn’t want to go anywhere. BUT THEN !! ! As for cleaning, the towels were changed for us the day before departure. Wet cleaning - probably once in a while, if it was, then it's good. For three days we hardly threw a seed on the floor to make sure there was one. Removed on day 4. Nobody wipes the dust at all. The only thing is that the garbage was constantly taken out, by this sign we determined that someone was in the room. Well, when the portable charger was stolen on the second day, I had to carry all the documents, money with me. No one saw, we don’t know anything, even the manager Hussein, knowing the date when everything happened, he couldn’t do anything, you see, he trusts his people, and we are like an empty place - just like you arrived, you leave. About the guide Alexander, I generally keep quiet. Complete misunderstanding. He smiles sweetly and vows to solve all the problems of tourists, and in the end - zero. Paid for 7 full days. We arrived on July 10 at 17.00 and on July 17 at 9.00 we already left the hotel. At 11.00 we were at the airport, and boarding the plane was made at 15.45. And all this time we stuck around waiting for our return to our homeland. This is how the tour operator worried about us so that we would not be late. 5 o'clock it was possible to sunbathe in the sun. You can deal with food. Average. It seems to be just a lot, but it's hard to find something tasty. Few fruits. Watermelons and plums, occasionally peaches. I really liked the excursion to Dalyan, sunbathing, swimming in the sea and the pool, and everything else is not even close to the level of the five. Three with a minus.