Excellent hotel with good service

Written: 13 august 2020
Travel time: 3 — 10 august 2020
Who does the author recommend the hotel to?: For families with children; For recreation with friends, for young people
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 8.0
Cleanliness: 8.0
Food: 8.0
Amenities: 9.0
The hotel generally had good reviews, but right before our trip, I saw that there were negative ones.
It upset me a little, but I decided that whatever it was, it will be as it will be.
1. We arrived at the hotel at 8 am, check-in at 2 pm We were told that our room was not ready, but also for a small tip, they changed our room to a better one and settled right away (We originally had a view of the forest, we were changed from sea ​ ​ view).
2. The territory of the hotel is compact, it is very convenient to get to the sea no more than 2 minutes (when I walked for the first time to the sea, I was sincerely laughed at by the reviews that it is far to go to the sea)))
As for the sunbeds, yes, our people like to take the sunbeds with their towels and in most cases never appear on them. There is another point that during the quarantine towels are issued to the SPA even without cards, so many do not even bother to remove and take them away.

But this is a problem only if there is a desire to be in the first 3-4 rows of sunbeds. You can take it further at any time.
The beach is sandy (as I understand it was specially brought there), the stones are only at sunset and the seabed itself is rocky. But for the convenience of entering the sea, there are 2 platforms and a pier.
3. There were also complaints about the restaurant, saying that you can’t take a table, the queues are long, the tables are not cleaned, etc.
So:
During my entire stay at the hotel, I have never stood in line for more than a couple of minutes, and this is due to the fact that there are certain restrictions on the work of the kitchen due to quarantine.
On their first visit to the restaurant, they immediately found a table near the entrance, and in the future there were no problems finding a free table.
Even if someone had dinner at the table before, and there are no cutlery after cleaning, the waiters are responsible for 1 zone out of about 10 tables, you leave the plate and say that he would set the table, when you come with a new dish, the table is already covered
I constantly saw that after the guests the table was cleaned and disinfected. Most of the waiters come up and ask what you want to drink (though it's quicker to bring your own). If you do not want to wait, then you can go to the bar yourself.
The hotel has several bars, the variety of drinks there is huge, and the alcohol is of good quality.
4. Rooms, I've seen a lot of reviews that the rooms are poorly cleaned or not cleaned at all. And also that the mini bar is not replenished.
So, if you press the button in the room, so that the signal would be on that the room would be cleaned, the room was always cleaned. And even when we had a warning that "Please do not disturb" was on, when I left the room, the maid asked me if cleaning was required today at all. I said that it is required, but a little later. And the room was cleaned upon our return.
According to the mini-bar, there was not a day that we would not change it. Even on the first day of arrival, we updated it.

In general, I liked the hotel very much. The room is spacious, we had both a bath and a shower.
The hotel is excellent, there are only minor complaints, but they are not significant.
Translated automatically from Russian. View original