Кристал Престиж элит Crystal Prestige Elite

We booked a hotel on Friday 16.07, ANEX immediately confirmed it, and on the day of departure on 23.07 at 17.30 ANEX wrote that the hotel was full and we were being accommodated in Crystal Flora, we naturally refused, demanded a refund, of course, ANEX is not profitable since they pay for seats on the plane anyway... In general, they froze our heads and at 19.00 they confirmed that our reservation was in force. When in the morning at 5 am we landed in Antalya, the transfer guide "pleased" us that we were being taken anyway to Flora !! ! We argued for about an hour, called the guide, called the ANEKS hotline, everyone told us that the issue would not be resolved before 9.00, since it was not yet a working day for us. When we asked why it was in this transfer guide, Oksana told us with "surprise" that this was a wonderful hotel! ) When we asked why, for example, not to Alvadonna, she told us that it was better! )))
We are not the first time in Turkey and such incompetence casts a shadow on the whole company ANEX!! ! In general, we decided to go to Flora, but not settle, but continue to demand the fulfillment of obligations... All this lasted about 5 hours... We were offered a deluxe family room in Flora as compensation - this is ridiculous !! ! De suite with one bathroom and a second room without a window, do you understand the level of the hotel ?? ? We offered them, since this is the Crystal chain and the ANEX operator, to give us a choice of a hotel, for example, Crystal Centro or Asteria Kemer, which was refused... As a result, at 13.00 they gave up and took us to Crystal Prestige Elite. But they settled in the most terrible room from the duplex family, but we went to the reception and changed to a chic two-room apartment with two bathrooms and two balconies.
The hotel itself is not bad, we kind of wanted it) And yet, there is an advertisement in the hotel elevators that you can change the hotel to Flora or Centro for free (!!! )! Warning everyone - be careful!! ! This is the first time we have encountered such rudeness and impudence, my advice is to be vigilant! Now next year we will think thirty-three times whether to go through ANEX and to the Crystal network, although we have already traveled through ANEX not for the first time to the Crystal network !! !