repeatedly clean guest rooms, acting according to the same scheme

Written: 23 july 2017
Travel time: 15 — 22 july 2017
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 6.0
Cleanliness: 5.0
Food: 6.0
Amenities: 6.0
In general, the hotel corresponds to the declared three stars, so nothing supernatural was expected from it. The rooms are simple, the food suited us, because we are lovers of light vegetable dishes, of which there were quite a lot. Of course, meat lovers will not really like the cuisine, because they give little meat dishes, but sometimes they gave fish. The service guys did their best, especially Yusuf and a guy (I don’t know his name) from Baku. The guys are responsive and pleasant, which can not be said about Nastya from the reception. It seemed that her functions included only selling excursions and a good afternoon sleep, because she was almost never there, especially in the morning. And now about the main thing. The hotel regularly commits theft directly from the guest rooms. They operate according to the same simple scheme. During lunch, when, of course, everyone downstairs, clung to the rooms and what is badly lying, they quickly clean up their hands. Cameras "for some reason" just on the right floors do not work. You don't have to have the abilities of Sherlock Holmes to understand that the tip is given from a bar where you can see everything in full view. It is even perfectly visible to the naked eye who exactly from the bar is involved in this. At the same time, the hotel administration, represented by the owner himself and the already mentioned Nastya, are absolutely indifferent to regular thefts and do not even want to call the police until you urgently demand it. The management is very knowledgeable about everything, and I'm more than sure they know who's cleaning the rooms. By the way, earlier the hotel was called Felicia and was a boarding house where the guides of the tour operator Join Up lived. According to one of the guides, problems constantly arise with the guests of this hotel, and he even urged us to write to the tour operator about the current situation and with an appeal to refuse to cooperate with this hotel. I think the hotel will soon change its name, so I focus on the address: Kemer, Merkez Mah. 132 Sc. No: 2/1/1. The owner's name is Gurbuz Tokay.
Translated automatically from Russian. View original