The hotel is far from 5 stars, a gross lie

Written: 24 october 2019
Travel time: 9 — 20 september 2019
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 2.0
Cleanliness: 5.0
Food: 3.0
Amenities: 7.0
Escort from TEZ TOUR Belarus is nominal. Reception staff extortionate.
SETTLEMENT
Original standard in photos, real barn. The reaction of the reception: in 2 days good rooms will be vacated, then we can. The reaction of the guide from TEZ TOUR Belarus (non-Slavic): move in a day, move to another hotel with a surcharge, or complain after the end of the tour. The reaction of the manager of TEZ TOUR Belarus: scandal at the reception and ask for help from the guide. Well, I have already voiced the position of the guide. So passed the settlement in 5 stars.
ROOM
A day later they moved to a “good” standard. Neat clean Soviet sanatorium. The plumbing is shabby, the furniture is shabby, the air conditioner is 1998. Yellowed plastic switches, broken shower screen glass, oil paint in the interior. Cleaning regularly, change of linen as stated. Towels, slippers.
FOOD & BEVERAGE

Stated: ultra all inclusive. In fact: ordinary, monotonous; fruits - just not ripe (hard plums, watery watermelons, crispy peaches, astringent pears), desserts - chemical (creams, dyes), alcohol - local swill, cocktails - burda (colored syrups, nectars, the indicated alcohol, often dried herbs) . Lots of chilled drinking water in a handy package. In terms of nutrition, there is a feeling of mass feeding of livestock and drinking of the demos, such a very large canteen with unlimited cheap food and bad alcohol. The indoor dining room is poorly air conditioned and sometimes stuffy. You can smoke in the outdoor area.
TERRITORY AND POOLS
Excellent. Immersed in the greenery of the trees. Well-groomed, cleaned, watered. Stone paths. Lawns are neat. Great pools. There is a large one, there is a children's one, 3 large water slides. Soft sun loungers, umbrellas, slightly crumbling beach towels 1 time per day. There is a kids club, a playground, a separate pool in the club.
WIFI
Formally, there is. Only at the reception and around the pool. The speed is terrible, there is practically no connection. Messengers work, it takes a very long time to check the mail, the sites practically do not load. The rooms are missing. 5 stars Karl.
BEACH
West Baltimore industrial area. There are 2 platforms-piers on massive pipes, a concrete slab-edge in front of the whole sea, pebbles over sandbags. Plenty of sun loungers and sunshades. Access to the sea - huge mossy slippery boulders, there is a sandy "children's" exit to the sea. Uncomfortable, ugly. Showers, changing cabins, toilets, drinks bar next to the beach.
BAR IN THE LOBBY
Tea bags, coffee from a vending machine, water. Everything. 5 stars. Ultra all inclusive.
STAFF
Many speak and understand Russian, some understand English and can answer questions. The dress code is poorly observed, the clothes are wrinkled, not in size.
TOTAL
Far, far from 5 stars. Far from ultra all inclusive. According to my feelings - a dilapidated hotel with a mass consumption of monotonous simple food, unlimited cheap alcoholic drinks, the public of Balzac's age in a clearly neglected state. I regret that I listened to the advice of the manager of TEZ TOUR Belarus.
Translated automatically from Russian. View original