Ужасный отель Terrible hotel

I bought the tour in a month and a half from TezTour in the office where I had already purchased tours more than once. I always went with TezTour, took vouchers at the same office, bought tours in advance, considered hotels only 5 stars and above. How could you recommend such a terrible hotel. Previously, I read reviews on the Internet about holidays in Turkey and hotels. Came to the office of TezTour with me and my wife who liked the hotel located in Side. But the manager Natalia recommended the hotel in Kemer Alatimya Village 5 *, saying that this hotel is better, good location, green area, nature is better than in Side, the sea is cleaner, the German owner and everything is good there. In short, TezTour recommends. Convinced. I came home and read the reviews and realized from the reviews that the hotel is not what I want. I called Natalia and said that judging by the reviews, the hotel is not very good. Natalia assured that the hotel is good, and the reviews are written by those who did not like it, so there are more of them. I calmed down thinking
that this is TezTour, especially since I bought tours in this office not for the first time, I tuned in to the positive and began to wait for the trip. We flew to Antalya, met us well, drove to the hotel with comfort. We were told that we would meet at the hotel at 18.00 with a hotel guide. So
We were at the hotel at 12.30 we were offered to have lunch and at 14.00 there will be a check-in. We walked through the territory of the hotel, it is really green and beautiful. Then I thought that bad reviews really write more, of course they need to be borne in mind, but not get hung up on them. Upon arrival, I gave my passports, filled out a questionnaire, put $ 50 into the passport, a manager named Yashar, with a huge smile and a joyful face, pulled out a half-kopeck piece and put it in his pocket. I asked him for a second floor with a view of the sea or closer to the sea, to which I received an approving answer, like we will give the best room. And with a calm soul he went to dinner. By 14.00 we returned to the reception,

we saw more settlers who already had a displeased look and irritated voices were heard. Well, I did not twitch like everything is under control. An hour passed, the second, I go to find out, they tell me everything is fine, I have to wait a little more. Then, by six in the evening, I see this Yashar has disappeared somewhere. I began to ask, but it turns out he changed. Well, that got me. A scandal began, but as it turned out it was too late, all the normal numbers were already taken. After screaming and hassle on my vacation, they returned my fifty dollars, apologized and promised to settle tomorrow in a normal room, but for now they offered me a room, my wife and a 9-year-old child, a double room with two one and a half beds and a view of the ruined building. The time was already 19.00 hotel guide from TezTour could not be found either by me, not by the reception staff. After the assurance of the new managers Borysh and Khalil that they would move tomorrow, I went to the room and it was clear that the day was lost.
The room is small, about 11 m2, the shower and toilet are combined and there is a hole in the floor for water, the floor of the shower and toilet is separated by a centimeter rim. There's a bottle of water in the fridge, that's good. The furniture is a bit old, there is an old carpet on the floor and torn off plinths. A 12″ CRT TV, although it’s not so important, but still, in five stars in the 21st century, when small 15″ LCDs cost five kopecks, it’s just squalor. The air conditioner works with fluctuations either cold or hot, assemblies are also of some kind of local company. Cool, welcome to five stars. The next day I sit waiting at the reception desk for relocation. Borysh was at the reception. Arrived still settling look at me no attention, I waited for two hours and immediately began to quarrel. To me there, which is not intelligible, Borysh answered and offered. Until, thank God, Khalil appeared at four o'clock, and as promised, by the way, together with Borysh, who, as I understand it, decided to push us again,
and offered a normal room for this hotel with a sea view. The room was on the top floor of the main building, a little more, 14 m2. The shower is combined with the toilet, but there was a shower stall, although very small, but this was already progress. There were even clean bathrobes and slippers in the room. One big bed, the second one and a half. True, the rest is the same as in the first issue. The carpet was also badly burnt in several places. But this didn’t upset me anymore, since the main thing was a great view of the sea, and at least it was pretty clean. By the way, this Borysh is a very slippery type, but hangs on the leaderboard at the reception. Make a conclusion. They cleaned the room later well, but for a tip, they didn’t leave it on the last day, they didn’t clean it, but it didn’t bother me anymore. We checked in and went to the hammam, by appointment, and my wife's cape was stolen, a trifle but unpleasant. When they began to figure it out, it turned out why all this time recording is needed,
when there is really a passage yard and the only camera at the exit does not work. And at the reception they pointed to a sign on which the hotel is not responsible for the loss in three languages. And then I remembered that the safe was not working in the room yet, and I went to the reception to hurry up and sat in the room until the evening. The safe was repaired around 21:00. So I spent the first two days of my vacation in this "beautiful" hotel. Horror. The rooms are small and poorly equipped. Not a main restaurant, but a canteen. There is always not enough space in it, you have to either wait or come in advance. The food is monotonous, but you can eat. Tired by the end of the first week. Fish and meat were given a couple of times and then there was a queue. As well as for watermelons and melons. There were no delicacies. There were few fruits, mostly oranges. Anything tastier then this is the turn. According to the description, there are three bars, actually two. One near the reception, the second near the pool. It's a long walk from the beach to the bar.

There is only water on the beach, which for some reason turned on at about 10 am, although it was already full of people from 8 am, go to the bar near the pool, great. There are not enough sun loungers either on the beach or near the hotel. Even if you grab a sunbed, there are no umbrellas, lie down and roast in the sun. On the fifth day, my child was still burned, there was a temperature, although we smeared him and tried to at least hide him from the sun. Towels on schedule and not during the day and torn. If you don't take it on time, you'll be without a towel. A couple of times sunbathed without them. In the evening managed to dilute even non-alcoholic drinks. It's fun to drink colla, sprite, fanta with a clear taste of water. I have never seen this anywhere. I'm talking about alcohol in general. The attitude of the staff, especially the older ones is rude, the youth is much friendlier and more welcoming. We went on excursions, they gave us the so-called lunch package. Too bad I didn't think to take a picture of it.
It contained a large uncut cucumber, a tomato, a roll also uncut, one plastic of their soy sausage, and one plastic of cheese, three olives. And this is instead of breakfast. This is probably the hallmark of this hotel. In short, I did not take these lunch bags anymore. When leaving the hotel, the flight was delayed by 12 and a half hours. Rooms at least some were not given even for the money. Type no and had to hang out 12 hours at reception until 2.30 am. The child slept on the couch as if we were homeless. When checking in for a safe per day, they said two dollars; when leaving, it became three, and with recalculation for all days and not from the moment the price went up. Although when I asked at the reception where it was written that it was three, they looked for something there, found nothing and said well, like this. Then I thought well that it was not 50 dollars a day and gave the money. In short, I have never seen such a terrible hotel and service. I do not recommend to anyone. The only thing that could not spoil is the sea.
When I went on excursions and talked with other tourists there, they had hotels and three stars, according to the description better than this hotel or also. Only the price is twice less. Draw your own conclusions. A special “thank you” to the sales manager at TezTour for the excellent recommendation.