Больше правды! More truth!

We rested at the hotel with my husband and daughter 9 years old in the first half of June. We have been to Turkey for the third time. We chose an alternative organization of recreation for ourselves: booking a hotel through the Internet site of one of the largest companies in this market. According to our parameters (2 adults + 1 child 9 years old), the site program offered us a room of the Standard category, promo with a capacity of up to 3 adults. We booked and paid for the room indicated above. Upon arrival at the hotel (11.30 noon), the receptionist asked to wait until 14.00 - the official check-in time. Until the specified time, we arranged for ourselves an introductory walk around the hotel: diverse and well-groomed lush flowering shrubs, flower beds, exotic palm trees and sprawling pines. Approaching the agreed time for the reception, they explained to us that the room was not yet ready and we would be settled in half an hour. As a result, we crossed the threshold of our room at 16.30. The room turned out to be suitable for accommodating a maximum of 1 adult. and a child: two-thirds of the room was occupied by one double bed. We demanded to provide us with a room corresponding to our reservation. . To which we were given an answer from the reception: you received the type of room that you paid for. We tried to find a way out of the situation by involving a representative of the company that booked the hotel (local tour agency in Antalya). The agency in facilitating the solution of our problem refused to help us. Tired, we returned to our room. A surprise awaited us there - the second bedside table on the side of the double bed had been removed, in its place was a slightly rusty folded metal cot, as well as a maid trying to push the mattress through the doorway. Over the course of the next day, a fact that is not comforting for us turned out - an improved room does not shine for us. The hotel website (before joining the Cristal hotel chain was called Comfort) contains information and photos of all room categories. The Standard number category includes rooms in general. area from 18 to 22 square meters, while our room did not match any of the rooms shown in the photographs, and the hotel offers to sell such a room to agencies to accommodate up to 3 people. and classifies it as Standard. We sent a letter of objection to the official email of the company that booked the hotel, and also sent photos of the room we took. The answer was not long in coming: we were promised to consider our appeal as soon as possible. After two days of correspondence, we were offered to move to another hotel, since there are no rooms available for booking in Cristal, and to pay the difference at our own expense, if the hotel is more expensive. Since the hotel completely suited us and it was difficult to find an equivalent replacement without additional expenses (time and money), we agreed with the reception: we paid extra for a larger room and moved. The room was not only much larger, but also cleaner. Wet cleaning was carried out daily, towels and bed linen were changed. We ate mostly in the main restaurant. Variety of fresh fruits (strawberries, cherries, apricots, etc. ) and vegetables. Large selection of chicken, fish, veal dishes, grilled, stewed and baked. Everything is very delicious. The beach is big and clean. Between the piers for entering the sea from the shore there are paths lined with pebble bags, along which you can enter the sea, since the bottom of the coast is very rocky. For the convenience of entering the sea, you can take rubber slippers with you. Sunbeds are almost always in abundance. For several days they could not find three sunbeds standing next to each other in the shady part of the tent. But in other places - were. The daughter almost did not attend the children's club, the children's animation seemed to her not interesting and boring, the main activity of the latter was limited to the paid painting of T-shirts by the children and holding an evening children's disco. The warm sea, water slides, which worked 4 hours a day with a lunch break, newly found girlfriends, completely compensated for the lack of children's animation entertainment. Unlike children's animation, the adult one worked tirelessly throughout the day: sports games by the pool, gymnastics, aqua aerobics and much more. Included in the price is a visit to the Turkish bath, Finnish sauna, gym, located in the SPA salon. Particularly pleased with their originality and professionalism were the evening shows of the program. We saw amazing performances by acrobatic groups from China, Mongolia and, it seems, from Ecuador, incendiary Brazilian sambo, modern and complex choreography of Ukrainian dancers and much more.