Wonderful hotel! Family vacation with 4 year old daughter. The hotel, I think, both for families and for young people, and for companies. First of all, I would like to note the responsive and attentive staff. Guest relay Melissa special thanks, if there were any problems, everything was solved right away.
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Wonderful hotel! Family vacation with 4 year old daughter. The hotel, I think, both for families and for young people, and for companies. First of all, I would like to note the responsive and attentive staff. Guest relay Melissa special thanks, if there were any problems, everything was solved right away. Super food! Fish days are beyond praise. The territory is green, mountains, needles, cicadas! Sea and coast for every taste! Do you want large pebbles, do you want small pebbles, do you want sand! Any whim. Animation was laid out in full, around the clock) Thank you. The child was crying, did not want to leave, asked to stay here to live! ) I had positive, warm emotions and impressions for life. For the first time, I really had little vacation and I wanted to continue. Many thanks for this. The only small minus is that you need to update the number of rooms, but when we were driving, we knew about it and for us it was not the main thing. Since we spent very little time in the room.
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• traveled 3 years ago
The hotel is only 3 stars. The staff at the reception is disgusting, does not hear what they are asking for at all. We arrived with a sick child, asked to be settled closer to the sea, since it was difficult for him to walk, on purpose, they settled further away, the temperature was 42 degrees, it was difficult for him to walk, he asked for a surcharge, requested 540 euros.
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The hotel is only 3 stars. The staff at the reception is disgusting, does not hear what they are asking for at all. We arrived with a sick child, asked to be settled closer to the sea, since it was difficult for him to walk, on purpose, they settled further away, the temperature was 42 degrees, it was difficult for him to walk, he asked for a surcharge, requested 540 euros.
For the first time I see in Turkey, such an attitude towards people. I do not recommend this hotel to anyone.
For the first time I see in Turkey, such an attitude towards people. I do not recommend this hotel to anyone.
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We rested together in August 2020, in principle everything is fine, a bungalow-type hotel, the area is clean, green, very comfortable, the rooms are small, but it was fine for us, we didn’t come to sit in the room, Wi-Fi worked fine in the room, the sea is gorgeous though if you come after breakfast then there are not enough sunbeds, but we always found it was not a problem for us at all.
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We rested together in August 2020, in principle everything is fine, a bungalow-type hotel, the area is clean, green, very comfortable, the rooms are small, but it was fine for us, we didn’t come to sit in the room, Wi-Fi worked fine in the room, the sea is gorgeous though if you come after breakfast then there are not enough sunbeds, but we always found it was not a problem for us at all. The staff is courteous and comes on demand. The food is good, there are many types of fish, there is enough meat in different versions, fruits, vegetables are all very good, various alcohol at the bar and champagne and whiskey are good, cocktails are generally very good. Nice holiday thanks to all.
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Pros: Very beautiful view from the beach to the incredible mountains. A beautiful green area in the pines, everywhere is clean, everything is cleaned and washed around the clock. The room has "crisp" bed linen without holes and good towels. (especially when compared with Egypt). The contingent of tourists: mostly families with children, couples, no drunks.
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Pros:
Very beautiful view from the beach to the incredible mountains.
A beautiful green area in the pines, everywhere is clean, everything is cleaned and washed around the clock. The room has "crisp" bed linen without holes and good towels. (especially when compared with Egypt).
The contingent of tourists: mostly families with children, couples, no drunks. By country, mainly Russia, Ukraine. There are Poland, Turkey, Moldova, Germany, Belarus, Bulgaria. There are practically no Kazakhs (well, you understand why this item is in the pros)))).
There is a sandy entry into the sea.
The food for the first 2 days was very modest and tasteless, and then some inspectors / managers arrived and the food improved, there was always fish for dinner, several types of meat, 2 times a week they gave crayfish, once - stewed squid. Delicious airan in the bars, ice cream in the lobby all day long, but only 2 types, sometimes only one.
Great new water park. Good playground and animation for small children.
Minuses
Tiny old rooms, bed 190 cm long. I read that they are small, but so small!
Wi-fi is available only at the reception.
Very sluggish and not always friendly staff. Not all of course, but most except for the girls in bars and restaurants.
No compliments from the hotel for birthdays. The travel agent indicated the birthday on the ticket. But the wine was brought to the room on the 3rd day, after a reminder from the guide and two of my reminders.
There is no animation schedule, bars work. The guys at Guest relations don't know anything at all, and they don't want to find out. Only the girl Yunna is friendly and responsive.
Half of the cafes and bars are closed. They do not bake Turkish cakes, there are no Belgian waffles. In the main restaurant, closer to the end of lunch / dinner, new portions of dishes are not served. It's all over.
No evening shows only live music for the disco.
Probably no animation, we have never seen. There are very few circles for descending the slides in the water park.
Beach towels are very old and small, do not absorb water well.
The representative of Pegasus at the hotel does not know the excursion program or is lying on purpose. She sent us on a 2-day tour, saying that there would be a lot of attractions, and half of them were not there, instead we were taken to shops of jewelry, wine and textiles of terrible quality.
Very beautiful view from the beach to the incredible mountains.
A beautiful green area in the pines, everywhere is clean, everything is cleaned and washed around the clock. The room has "crisp" bed linen without holes and good towels. (especially when compared with Egypt).
The contingent of tourists: mostly families with children, couples, no drunks. By country, mainly Russia, Ukraine. There are Poland, Turkey, Moldova, Germany, Belarus, Bulgaria. There are practically no Kazakhs (well, you understand why this item is in the pros)))).
There is a sandy entry into the sea.
The food for the first 2 days was very modest and tasteless, and then some inspectors / managers arrived and the food improved, there was always fish for dinner, several types of meat, 2 times a week they gave crayfish, once - stewed squid. Delicious airan in the bars, ice cream in the lobby all day long, but only 2 types, sometimes only one.
Great new water park. Good playground and animation for small children.
Minuses
Tiny old rooms, bed 190 cm long. I read that they are small, but so small!
Wi-fi is available only at the reception.
Very sluggish and not always friendly staff. Not all of course, but most except for the girls in bars and restaurants.
No compliments from the hotel for birthdays. The travel agent indicated the birthday on the ticket. But the wine was brought to the room on the 3rd day, after a reminder from the guide and two of my reminders.
There is no animation schedule, bars work. The guys at Guest relations don't know anything at all, and they don't want to find out. Only the girl Yunna is friendly and responsive.
Half of the cafes and bars are closed. They do not bake Turkish cakes, there are no Belgian waffles. In the main restaurant, closer to the end of lunch / dinner, new portions of dishes are not served. It's all over.
No evening shows only live music for the disco.
Probably no animation, we have never seen. There are very few circles for descending the slides in the water park.
Beach towels are very old and small, do not absorb water well.
The representative of Pegasus at the hotel does not know the excursion program or is lying on purpose. She sent us on a 2-day tour, saying that there would be a lot of attractions, and half of them were not there, instead we were taken to shops of jewelry, wine and textiles of terrible quality.
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• 5
Pros. A very beautiful area. Green, clean, friendly staff. Good food. Large private beach. Minuses. Very small rooms, the area is about 14 m2, mini beds, with a height of 180 - legs hang. On the standard issue one card to open the door. The gym is small and the equipment is old and broken. Clean very high quality in the rooms.
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Pros. A very beautiful area. Green, clean, friendly staff. Good food. Large private beach.
Minuses. Very small rooms, the area is about 14 m2, mini beds, with a height of 180 - legs hang. On the standard issue one card to open the door. The gym is small and the equipment is old and broken.
Clean very high quality in the rooms.
Separately - the heroes of the workers, all day in masks. It's so hot, we can't imagine what it's like here in the summer.
Minuses. Very small rooms, the area is about 14 m2, mini beds, with a height of 180 - legs hang. On the standard issue one card to open the door. The gym is small and the equipment is old and broken.
Clean very high quality in the rooms.
Separately - the heroes of the workers, all day in masks. It's so hot, we can't imagine what it's like here in the summer.
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• 4
• traveled 4 years ago
The hotel was chosen because of the individual cottages and green areas + slides. Everything corresponds to the declared. Lots of flowers and trees. There is a mini-zoo (rabbits, pigeons, chickens), and a super dog Uslu, the kindest creature. Arrived at 3:00 pm, check in was quick, friendly staff. Pros: VERY green territory, separate cottages, good cuisine (meat: beef, turkey, lamb, chicken; seafood: salmon, crayfish, shrimp, squid, sea bass, sea bream.
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The hotel was chosen because of the individual cottages and green areas + slides. Everything corresponds to the declared. Lots of flowers and trees. There is a mini-zoo (rabbits, pigeons, chickens), and a super dog Uslu, the kindest creature.
Arrived at 3:00 pm, check in was quick, friendly staff.
Pros: VERY green territory, separate cottages, good cuisine (meat: beef, turkey, lamb, chicken; seafood: salmon, crayfish, shrimp, squid, sea bass, sea bream...vegetables, fruits, sweets...))) Imported drinks (bushmills, ballantines, bailey's...efes beer...decent cocktails... ). Good slides.
Minus: a very small room (big standard) - in fact, 20 meters, the three of us cannot disperse, the mini-bar cannot even be opened completely: (. The air conditioner hangs directly above the bed, so it is not possible to use it during sleep.
Sea: sand is artificially poured, you can go in knee-deep, and then you can only swim, because there are huge cobblestones at the bottom : (
Arrived at 3:00 pm, check in was quick, friendly staff.
Pros: VERY green territory, separate cottages, good cuisine (meat: beef, turkey, lamb, chicken; seafood: salmon, crayfish, shrimp, squid, sea bass, sea bream...vegetables, fruits, sweets...))) Imported drinks (bushmills, ballantines, bailey's...efes beer...decent cocktails... ). Good slides.
Minus: a very small room (big standard) - in fact, 20 meters, the three of us cannot disperse, the mini-bar cannot even be opened completely: (. The air conditioner hangs directly above the bed, so it is not possible to use it during sleep.
Sea: sand is artificially poured, you can go in knee-deep, and then you can only swim, because there are huge cobblestones at the bottom : (
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• 7
From good. There are not many people. There are always plenty of free sunbeds on the beach and near the pools. There are animations for children. There are no queues in the restaurant. The area is beautiful and well maintained. The beach is sandy (artificially poured) stones were removed from the bottom. Quiet family hotel.
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From good. There are not many people. There are always plenty of free sunbeds on the beach and near the pools. There are animations for children. There are no queues in the restaurant. The area is beautiful and well maintained. The beach is sandy (artificially poured) stones were removed from the bottom. Quiet family hotel. Definitely not for parties and youth. There is a calm and friendly atmosphere.
From bad. Old number fund. Very small rooms. And in general, all the furniture in the hotel everywhere is old. Although who was on the islands, that's just right. Mountains, sea, old furniture))) like in Bali).
Very modest food. You won't go hungry, but don't expect frills for sure.
Cold children's water park. The water is very cold.
Well, perhaps this does not apply to the hotel, but for us it became the biggest problem and disappointment - this is our hotel guide from Anex Tur Emin. Real scammer. Drive him right away. He sells tours, saying that you will be given almost mountains of gold and will be carried on your hands. In fact, even wake up to buy water on these tours. Then he freezes and says that you can write what you want about him in the reviews - he does not care.
In general, the hotel is certainly not 5 *, 4 will be just right.
But if you are without pretensions, you want a good attitude of the staff, beautiful territory and a warm atmosphere, then this is a good option. But if you cling to every little thing, then there is a sea of u200bu200bfor you. Don't waste your money and nerves.
From bad. Old number fund. Very small rooms. And in general, all the furniture in the hotel everywhere is old. Although who was on the islands, that's just right. Mountains, sea, old furniture))) like in Bali).
Very modest food. You won't go hungry, but don't expect frills for sure.
Cold children's water park. The water is very cold.
Well, perhaps this does not apply to the hotel, but for us it became the biggest problem and disappointment - this is our hotel guide from Anex Tur Emin. Real scammer. Drive him right away. He sells tours, saying that you will be given almost mountains of gold and will be carried on your hands. In fact, even wake up to buy water on these tours. Then he freezes and says that you can write what you want about him in the reviews - he does not care.
In general, the hotel is certainly not 5 *, 4 will be just right.
But if you are without pretensions, you want a good attitude of the staff, beautiful territory and a warm atmosphere, then this is a good option. But if you cling to every little thing, then there is a sea of u200bu200bfor you. Don't waste your money and nerves.
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• 3
Arrived in Turkey early in the morning. A family of four - two adults, an 11-year-old boy and a 6-year-old boy. The transfer came from Annex Tour. The bus was almost completely filled with vacationers, transported to 9 hotels. Our hotel was 4th on the route. Until the evening of August 24, the rest was normal, only the queues at the restaurant for food were confusing, because there was one person handing out food, such as salads, slicing cheese, ham, pastries and porridge - it created four long queues, there were no distances.
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Arrived in Turkey early in the morning. A family of four - two adults, an 11-year-old boy and a 6-year-old boy.
The transfer came from Annex Tour.
The bus was almost completely filled with vacationers, transported to 9 hotels. Our hotel was 4th on the route.
Until the evening of August 24, the rest was normal, only the queues at the restaurant for food were confusing, because there was one person handing out food, such as salads, slicing cheese, ham, pastries and porridge - it created four long queues, there were no distances. We returned to the room before dinner and called us with the reception with the information that the transfer was sick Kovid, in connection with which we are obliged to move to another observation. Territorially, our new place of residence was near the reception, 30 meters away.
Our relocation was handled by an employee of the Nice Hotel, who was to continue our observation.
We were also promised to fulfill any requests for food or whatever we needed, with the clarification that no matter what happened to the test results, we will no longer be able to move freely around the hotel. Since he had his own work schedule, it turned out that the next day he was a day off and promised that he would be replaced, will give our contact to contact the girl who will call us back.
25.08
Waking up in the morning and wanting to have breakfast, faced with the fact that the phone in the room does not work, Nice does not answer messages or calls. The room was not prepared for living, there was no drinking water and no telephone connection, as a result at 9.30 we had to put on a mask and go to the reception to ask for food and water and fix the phone in the room. The food was brought in 1 hour and without even asking what we wanted, the phone was made only in the afternoon (there was no breakdown of the device, it was simply disconnected from the line because it was turned on remotely).
After an unauthorized trip to the reception, we were approached by a hotel employee who settled on the floor below and supervised our movement. He also periodically brought food and drinks when it came to us, after serving other, happier customers. What was not eaten was left near the room and all this was in a closed corridor until his next arrival, as a result of the smell in the corridor was still the same, given that even at night below 22-24 ° C was not on the thermometer. After fixing the phone, we were able to call the reception and ask to clean up, without our request, no one did anything. The officer who was assigned to supervise us was not Russian-speaking or even English-speaking;
Around 12.00 we got a call from Nice and said that in 15 minutes.
they will come to us to do a test for kovid, doctors came to the hotel, and it was immediately announced that we do the tests at our expense, and it's 30 euros per person, the four of us, that is 120 euros. When we asked where the evidence was that there was a patient on our bus and which hotel he went to, no information was given, referring to the fact that there was a call and that was enough to isolate us and forcibly perform a test. According to the hotel administration and our guide, who did not participate in this whole story at all, the insurance will cover everything for us, do it and after arriving home you will get everything back. But we didn't even have the technical ability to contact the insurance company because the phone in the room didn't work. It is good that there was money in the account and with the help of roaming this issue was clarified - the insurance does not cover it.
What worried us the most was not 120 euros, but on what basis we were kept under observation, without having any justification that he was ill, and if so, why.
One of the hotel's directors came to us (as it turned out that there were several of them, according to the divisions, which raises doubts as to whether he was the director because we were not shown any documents), a Russian-speaking girl and a security guard. On our claims that all this is unfounded and we are not kept in the room illegally, they force us to take tests, and even at our expense, they said that if we refuse, they will call the gendarmes and continue to communicate with them. We will be taken out of the hotel and what will happen next, they do not know, especially.
Since we were with children, the adventures with the police were of no use to us, so under pressure and possible problems we went on a leash and passed the tests, which we eventually beat, that we wanted to pass them ourselves.
We were also told once again by the hotel administration that if the test is positive, we stay in the country until recovery, if negative, we must contact your tour operator or insurance company to buy us tickets home or stay in the same rooms on observation before the end of the holiday and fly away as planned on the date of pre-booked tickets, ie without options, healthy or not, the holiday is over.
When we agreed to the tests, we emphasized several times that we needed printouts of the results and a check that we paid for them, we were assured that everything would be fine, the hospital that did these tests would send everything when the tests were done.
Upon check-in at the hotel, we were given papers in Turkish and English, explaining that this was proof that we were not sick or had not been ill before.
In fact, it turned out that we signed a mandatory test on the code for any suspicion.
But no one talks about it, and because of our weak English and complete lack of knowledge of Turkish, the signatures were put to trust the hotel. During this period, our temperature was measured once, on arrival at the hotel, at the reception. After that, no one ever measured, even when we moved to the observation and stay in a guarded room, which indicates our health hotel sneeze.
After taking the tests, they brought us a kettle, a block of water, a block of cola, a sprite and a fan, a box where everything was sketched, disposable cups, forks, spoons, knives, napkins, bags of sugar, instant coffee that we do not drink. Is it Ultra all? And all this was brought in such quantities that it became clear that we are here for a long time! !!
Again, after we took the tests for the code, they allegedly fixed our phone, in fact, just turned it on.
We called the insurance company.
They also called the Annex Tour hotline, but from their mobile phone, because they couldn't do it from the phone in the room. The purpose of the call was to find out if they knew our situation, about the patient on their transfer, and so on. The Annex was not aware of the patient's code, our application was recorded and will be investigated. Neither the hotel nor the guide Emin was able to contact, report such a big problem, because this transfer was from the Annex tour. And tourists of 9 hotels suffer. The Annex promised to look into the situation and confirmed that after the test results, if they are negative, we can use all the services of the hotel, for which we paid for free access. But, as it turned out, not so! And such a huge network as the Annex does not know anything about the Turkish law on observation.
In the evening of that day was the only time when the reception itself called us to ask what we want for dinner, there was nothing more from the hotel, only at our request, and several times, an hour or more than requested.
Nice was also asked if he would be at the hotel tomorrow, because we were essentially dropped off for a day on tour, which she said was just a translator, and Nice replied that he would come to us too.
26.08
Nobody called us in the morning, did not ask how we feel, what we want for breakfast, or what we need at all. They called and ordered food. At 12.00 we took a tour, to find out how our test results were, to which we did not receive an answer, because she allegedly did not have any information yet, she said that she would clarify with the director and dial. At 14.00 Nice called us back and said that from today we will eat on a special menu and gave a list of what to choose from.
Everything that was offered to us and our children did not suit us very well, the children wanted french fries and pizza, which was usually served for lunch at a restaurant, but we were denied. There is no choice, we ordered from what is offered, but we had to wait a long time, until about 15.30 (! ) Just brought lunch. The side dish was very salty, the soup was not edible, the children just could not eat it, ate some cakes, which just asked for a plus to the menu, so the whole lunch the children had. From 2 pm to 3.30 pm we had several reminder calls for lunch, although it started at 12.30 in the hotel.
Around 15:00 at the next attempt to ask for food Nice said that the results of the tests we all have negative, we reminded him to ask to print out the tests, a check for payment. By 15:30 he will bring the test results, without a receipt for payment. Time of analysis results on the printout on August 26 at 1.35, because half of the day our tests were ready and the results are known!
When Nice brought the results, he reiterated that we can not leave the room, even with negative results, the rules of the hotel in the country, that we have two options - to stay in the room until the end of his vacation or buy tickets and fly. Referring again that the costs will be reimbursed by our insurance company or let the travel agency buy, in general, understand for yourself.
After the news on the phone from Nice at 15.00 that our tests are negative, we called from mobile in roaming to the hotline of the Annex Tour, number +902423240095, asking why we should be in the room, if the test is negative, to which we received an answer, yes, there is such a law-instruction of the Ministry of Health, we do not know the exact wording, but no one but Turkish hotels know about it and no one is informed!
Around 15.00-16.00 we received a call from a representative of the Annex Tour named Mamed with a request not to put pressure on the hotel, which is such a law in Turkey.
08) wrote at 12:40, then two more messages, when the test results came, answered an hour and a half later, asking us the numbers of vouchers, which he wrote down at the meeting and asked, is this hotel Crystal Flora?
In general, complete indifference and incompetence! ! ! !!
Also, all the time, from the moment we were told that we were riding in a bus with an alleged covid patient, we were in touch with our travel agent "Come with us", who in turn tried to achieve the truth and restore for us the conditions of stay in hotels. Numerous calls to the hotel at the reception to clarify the situation, the calls were simply reflected and ignored, hearing about the phone hung up. Calls to the tour operator Annex also did not help the situation, some promises and excuses. Despite the fact that the Annex assured that there are no departures for the coming dates, our travel agent was able to find four tickets, and it took minutes. 30-40, it was about 16.00, departure at 20.15 the same day.
T. k.
our last lunch at the hotel failed, there was nothing to eat because of salty and tasteless food on a special menu, we gathered and were ready to leave, to run away from this "hospitable" hotel. The transfer to the airport was also found and ordered by our travel agent, there was no assistance from the hotel, as well as from the Annex Tour.
When we left, we reminded that we were not given checks to pay for the tests. At the same time, no one was particularly interested in where we were, what we were going on, complete indifference, the main thing for them is that we are leaving this hotel. All the time we spent at the reception and next to us, a man stood aside, watching not to go around the hotel. They also saw a passing driver, who was in such a hurry to his car that he couldn't even find it for 2 minutes. time to find out where we are?
Of all the staff, only Nice took part, relocating us and leading us as best he could, as far as his management and everything allowed.
Tour - purely translation, accept information from us and pass on, no participation. No one else to mention…
For two days no one cleaned the room, I changed the garbage myself, I was asked how I felt when I took the tests, the temperature was measured for everyone once during the check-in at the hotel. Nobody remembered your problem from the Turkish side, you always had to call and remind, demand.
After arriving home, on August 26, our guide called me back, asked how we got there, he did everything possible to help us ! ! ! ! ! ! ! ! But he was not allowed to visit us, he was forbidden to communicate! ! ! ! ! ! ! I reminded about the phone call, so it turns out he always called us! ! ! ! ! In the evening of the same day, Nice called me back and - oh, miracle! - I also inquired how we arrived, and it turns out that he was not allowed to visit us either! !!
Were it not for the help of our travel agent from "Come with us", at best we would have spent our vacation on observation until August 31 in a room isolated from everything and went home, and at worst I'm afraid to imagine, because in a foreign country without support is very difficult , and the host party should not forget about it!
The transfer came from Annex Tour.
The bus was almost completely filled with vacationers, transported to 9 hotels. Our hotel was 4th on the route.
Until the evening of August 24, the rest was normal, only the queues at the restaurant for food were confusing, because there was one person handing out food, such as salads, slicing cheese, ham, pastries and porridge - it created four long queues, there were no distances. We returned to the room before dinner and called us with the reception with the information that the transfer was sick Kovid, in connection with which we are obliged to move to another observation. Territorially, our new place of residence was near the reception, 30 meters away.
Our relocation was handled by an employee of the Nice Hotel, who was to continue our observation.
We were also promised to fulfill any requests for food or whatever we needed, with the clarification that no matter what happened to the test results, we will no longer be able to move freely around the hotel. Since he had his own work schedule, it turned out that the next day he was a day off and promised that he would be replaced, will give our contact to contact the girl who will call us back.
25.08
Waking up in the morning and wanting to have breakfast, faced with the fact that the phone in the room does not work, Nice does not answer messages or calls. The room was not prepared for living, there was no drinking water and no telephone connection, as a result at 9.30 we had to put on a mask and go to the reception to ask for food and water and fix the phone in the room. The food was brought in 1 hour and without even asking what we wanted, the phone was made only in the afternoon (there was no breakdown of the device, it was simply disconnected from the line because it was turned on remotely).
After an unauthorized trip to the reception, we were approached by a hotel employee who settled on the floor below and supervised our movement. He also periodically brought food and drinks when it came to us, after serving other, happier customers. What was not eaten was left near the room and all this was in a closed corridor until his next arrival, as a result of the smell in the corridor was still the same, given that even at night below 22-24 ° C was not on the thermometer. After fixing the phone, we were able to call the reception and ask to clean up, without our request, no one did anything. The officer who was assigned to supervise us was not Russian-speaking or even English-speaking;
Around 12.00 we got a call from Nice and said that in 15 minutes.
they will come to us to do a test for kovid, doctors came to the hotel, and it was immediately announced that we do the tests at our expense, and it's 30 euros per person, the four of us, that is 120 euros. When we asked where the evidence was that there was a patient on our bus and which hotel he went to, no information was given, referring to the fact that there was a call and that was enough to isolate us and forcibly perform a test. According to the hotel administration and our guide, who did not participate in this whole story at all, the insurance will cover everything for us, do it and after arriving home you will get everything back. But we didn't even have the technical ability to contact the insurance company because the phone in the room didn't work. It is good that there was money in the account and with the help of roaming this issue was clarified - the insurance does not cover it.
What worried us the most was not 120 euros, but on what basis we were kept under observation, without having any justification that he was ill, and if so, why.
One of the hotel's directors came to us (as it turned out that there were several of them, according to the divisions, which raises doubts as to whether he was the director because we were not shown any documents), a Russian-speaking girl and a security guard. On our claims that all this is unfounded and we are not kept in the room illegally, they force us to take tests, and even at our expense, they said that if we refuse, they will call the gendarmes and continue to communicate with them. We will be taken out of the hotel and what will happen next, they do not know, especially.
Since we were with children, the adventures with the police were of no use to us, so under pressure and possible problems we went on a leash and passed the tests, which we eventually beat, that we wanted to pass them ourselves.
We were also told once again by the hotel administration that if the test is positive, we stay in the country until recovery, if negative, we must contact your tour operator or insurance company to buy us tickets home or stay in the same rooms on observation before the end of the holiday and fly away as planned on the date of pre-booked tickets, ie without options, healthy or not, the holiday is over.
When we agreed to the tests, we emphasized several times that we needed printouts of the results and a check that we paid for them, we were assured that everything would be fine, the hospital that did these tests would send everything when the tests were done.
Upon check-in at the hotel, we were given papers in Turkish and English, explaining that this was proof that we were not sick or had not been ill before.
In fact, it turned out that we signed a mandatory test on the code for any suspicion.
But no one talks about it, and because of our weak English and complete lack of knowledge of Turkish, the signatures were put to trust the hotel. During this period, our temperature was measured once, on arrival at the hotel, at the reception. After that, no one ever measured, even when we moved to the observation and stay in a guarded room, which indicates our health hotel sneeze.
After taking the tests, they brought us a kettle, a block of water, a block of cola, a sprite and a fan, a box where everything was sketched, disposable cups, forks, spoons, knives, napkins, bags of sugar, instant coffee that we do not drink. Is it Ultra all? And all this was brought in such quantities that it became clear that we are here for a long time! !!
Again, after we took the tests for the code, they allegedly fixed our phone, in fact, just turned it on.
We called the insurance company.
They also called the Annex Tour hotline, but from their mobile phone, because they couldn't do it from the phone in the room. The purpose of the call was to find out if they knew our situation, about the patient on their transfer, and so on. The Annex was not aware of the patient's code, our application was recorded and will be investigated. Neither the hotel nor the guide Emin was able to contact, report such a big problem, because this transfer was from the Annex tour. And tourists of 9 hotels suffer. The Annex promised to look into the situation and confirmed that after the test results, if they are negative, we can use all the services of the hotel, for which we paid for free access. But, as it turned out, not so! And such a huge network as the Annex does not know anything about the Turkish law on observation.
In the evening of that day was the only time when the reception itself called us to ask what we want for dinner, there was nothing more from the hotel, only at our request, and several times, an hour or more than requested.
Nice was also asked if he would be at the hotel tomorrow, because we were essentially dropped off for a day on tour, which she said was just a translator, and Nice replied that he would come to us too.
26.08
Nobody called us in the morning, did not ask how we feel, what we want for breakfast, or what we need at all. They called and ordered food. At 12.00 we took a tour, to find out how our test results were, to which we did not receive an answer, because she allegedly did not have any information yet, she said that she would clarify with the director and dial. At 14.00 Nice called us back and said that from today we will eat on a special menu and gave a list of what to choose from.
Everything that was offered to us and our children did not suit us very well, the children wanted french fries and pizza, which was usually served for lunch at a restaurant, but we were denied. There is no choice, we ordered from what is offered, but we had to wait a long time, until about 15.30 (! ) Just brought lunch. The side dish was very salty, the soup was not edible, the children just could not eat it, ate some cakes, which just asked for a plus to the menu, so the whole lunch the children had. From 2 pm to 3.30 pm we had several reminder calls for lunch, although it started at 12.30 in the hotel.
Around 15:00 at the next attempt to ask for food Nice said that the results of the tests we all have negative, we reminded him to ask to print out the tests, a check for payment. By 15:30 he will bring the test results, without a receipt for payment. Time of analysis results on the printout on August 26 at 1.35, because half of the day our tests were ready and the results are known!
When Nice brought the results, he reiterated that we can not leave the room, even with negative results, the rules of the hotel in the country, that we have two options - to stay in the room until the end of his vacation or buy tickets and fly. Referring again that the costs will be reimbursed by our insurance company or let the travel agency buy, in general, understand for yourself.
After the news on the phone from Nice at 15.00 that our tests are negative, we called from mobile in roaming to the hotline of the Annex Tour, number +902423240095, asking why we should be in the room, if the test is negative, to which we received an answer, yes, there is such a law-instruction of the Ministry of Health, we do not know the exact wording, but no one but Turkish hotels know about it and no one is informed!
Around 15.00-16.00 we received a call from a representative of the Annex Tour named Mamed with a request not to put pressure on the hotel, which is such a law in Turkey.
08) wrote at 12:40, then two more messages, when the test results came, answered an hour and a half later, asking us the numbers of vouchers, which he wrote down at the meeting and asked, is this hotel Crystal Flora?
In general, complete indifference and incompetence! ! ! !!
Also, all the time, from the moment we were told that we were riding in a bus with an alleged covid patient, we were in touch with our travel agent "Come with us", who in turn tried to achieve the truth and restore for us the conditions of stay in hotels. Numerous calls to the hotel at the reception to clarify the situation, the calls were simply reflected and ignored, hearing about the phone hung up. Calls to the tour operator Annex also did not help the situation, some promises and excuses. Despite the fact that the Annex assured that there are no departures for the coming dates, our travel agent was able to find four tickets, and it took minutes. 30-40, it was about 16.00, departure at 20.15 the same day.
T. k.
our last lunch at the hotel failed, there was nothing to eat because of salty and tasteless food on a special menu, we gathered and were ready to leave, to run away from this "hospitable" hotel. The transfer to the airport was also found and ordered by our travel agent, there was no assistance from the hotel, as well as from the Annex Tour.
When we left, we reminded that we were not given checks to pay for the tests. At the same time, no one was particularly interested in where we were, what we were going on, complete indifference, the main thing for them is that we are leaving this hotel. All the time we spent at the reception and next to us, a man stood aside, watching not to go around the hotel. They also saw a passing driver, who was in such a hurry to his car that he couldn't even find it for 2 minutes. time to find out where we are?
Of all the staff, only Nice took part, relocating us and leading us as best he could, as far as his management and everything allowed.
Tour - purely translation, accept information from us and pass on, no participation. No one else to mention…
For two days no one cleaned the room, I changed the garbage myself, I was asked how I felt when I took the tests, the temperature was measured for everyone once during the check-in at the hotel. Nobody remembered your problem from the Turkish side, you always had to call and remind, demand.
After arriving home, on August 26, our guide called me back, asked how we got there, he did everything possible to help us ! ! ! ! ! ! ! ! But he was not allowed to visit us, he was forbidden to communicate! ! ! ! ! ! ! I reminded about the phone call, so it turns out he always called us! ! ! ! ! In the evening of the same day, Nice called me back and - oh, miracle! - I also inquired how we arrived, and it turns out that he was not allowed to visit us either! !!
Were it not for the help of our travel agent from "Come with us", at best we would have spent our vacation on observation until August 31 in a room isolated from everything and went home, and at worst I'm afraid to imagine, because in a foreign country without support is very difficult , and the host party should not forget about it!
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• 46
Arrived on July 2.2020 at night from Ukraine. The hotel opened on the 1st. They immediately put us in a superior room, 2-room, from one balcony a view of the pool and the sea, from the other a view of the mountains (although we should have had a single room, but there are very few people in the hotel and we were lucky).
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Arrived on July 2.2020 at night from Ukraine. The hotel opened on the 1st. They immediately put us in a superior room, 2-room, from one balcony a view of the pool and the sea, from the other a view of the mountains (although we should have had a single room, but there are very few people in the hotel and we were lucky).
We were two adults and one child.
There are few people, probably about 20% are inhabited, so there were no problems with sunbeds either on the sea or near the pool at any time. It was cool. Although they say that the beach area has been increased and there are more sunbeds.
The entry into the sea is rocky, but there is one area where there is sand immediately, and then stones, everyone hung out on it.
We had a birthday and they made us a cake as a gift and provided a bungalow for free for the day - it was impressive. Well done!
A la carte restaurants were closed. Animations for children, spa, fitness did not work.
The main restaurant worked for 2-2.5 hours for breakfast, lunch and dinner. In the afternoon from 14-30 to 16-30 you could get burgers, fries and pizza in it.
Bar near the pool - beer, cocktails, after 13 there were still nuts and chips.
Bar near the restaurant - also beer, cocktails, ice cream and sweets. Hamburgers at night.
The first 3 days of food was boring, then they began to make a variety. For 7 days of rest there were lamb, chicken, turkey, beef, fish - trout, sea bass, seafood - once squid, once squid with mussels. Fruits - watermelons, melons, peaches, kiwi, cherries, bananas, plums, apricots, oranges, grapefruits. The last 2 for the grill worked at the main restaurant during dinner. Well, no matter how hungry they went, but there was little choice, especially at the beginning of the rest. On the last day, a cocktail menu was added, the number of cocktails increased by 10.
The temperature was measured upon check-in and then measured only if you return from an excursion. If you just leave the hotel, no one measured anything.
All food is served by waiters. You come to the table and tell me this, this, this 3, this 5....Go at least 10 times they will give.
Drinks all bring themselves, in this regard, great fellows, everything is fast and efficient. Each packed spoons, forks, napkins.
Everything is disinfected, disinfectants hang at the entrance to the restaurant, at the entrance to the toilet, at the reception. All staff are wearing masks and almost all are wearing gloves.
Room cleaning every day. Beach towels without cards. Every day we were cleaned in the morning and put beach towels in the room. Used and leave them where you want on sunbeds. They are then collected. And in the morning, when cleaning, you get new ones in your room.
There are all excursions, we flew from Aneks, they offered us, we went on a boat with swimming in the open sea - we liked it very much.
Conclusion: we had a very good rest, there were some minor shortcomings, but there were more pluses, even with the coronavirus. I recommend!! !
We were two adults and one child.
There are few people, probably about 20% are inhabited, so there were no problems with sunbeds either on the sea or near the pool at any time. It was cool. Although they say that the beach area has been increased and there are more sunbeds.
The entry into the sea is rocky, but there is one area where there is sand immediately, and then stones, everyone hung out on it.
We had a birthday and they made us a cake as a gift and provided a bungalow for free for the day - it was impressive. Well done!
A la carte restaurants were closed. Animations for children, spa, fitness did not work.
The main restaurant worked for 2-2.5 hours for breakfast, lunch and dinner. In the afternoon from 14-30 to 16-30 you could get burgers, fries and pizza in it.
Bar near the pool - beer, cocktails, after 13 there were still nuts and chips.
Bar near the restaurant - also beer, cocktails, ice cream and sweets. Hamburgers at night.
The first 3 days of food was boring, then they began to make a variety. For 7 days of rest there were lamb, chicken, turkey, beef, fish - trout, sea bass, seafood - once squid, once squid with mussels. Fruits - watermelons, melons, peaches, kiwi, cherries, bananas, plums, apricots, oranges, grapefruits. The last 2 for the grill worked at the main restaurant during dinner. Well, no matter how hungry they went, but there was little choice, especially at the beginning of the rest. On the last day, a cocktail menu was added, the number of cocktails increased by 10.
The temperature was measured upon check-in and then measured only if you return from an excursion. If you just leave the hotel, no one measured anything.
All food is served by waiters. You come to the table and tell me this, this, this 3, this 5....Go at least 10 times they will give.
Drinks all bring themselves, in this regard, great fellows, everything is fast and efficient. Each packed spoons, forks, napkins.
Everything is disinfected, disinfectants hang at the entrance to the restaurant, at the entrance to the toilet, at the reception. All staff are wearing masks and almost all are wearing gloves.
Room cleaning every day. Beach towels without cards. Every day we were cleaned in the morning and put beach towels in the room. Used and leave them where you want on sunbeds. They are then collected. And in the morning, when cleaning, you get new ones in your room.
There are all excursions, we flew from Aneks, they offered us, we went on a boat with swimming in the open sea - we liked it very much.
Conclusion: we had a very good rest, there were some minor shortcomings, but there were more pluses, even with the coronavirus. I recommend!! !
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• 9
Good afternoon! Vacationing with my husband. They arrived at night. At 3.00 am we were at the hotel. The guy at the reception led by the nose, like a minute and there will be a number on a sun lounger. Then we had breakfast... And on the beach... It’s good to have a camera for suitcases. We took valuables with us.
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Good afternoon! Vacationing with my husband. They arrived at night. At 3.00 am we were at the hotel. The guy at the reception led by the nose, like a minute and there will be a number on a sun lounger. Then we had breakfast... And on the beach... It’s good to have a camera for suitcases. We took valuables with us. I foresaw that I would have to change clothes, i. e. swimwear and so on... I took it in hand luggage. We pre-ordered a room with two beds, but they gave a completely different room. After clarification, indignation... they changed. But they frayed their nerves. In general, the rest was not bad. There are minor comments on the service in the restaurant. There was one day when the waiters were... SEA! ! And on the rest of the days, you can't wait for some water to be brought.
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