Отвратительный отель, хамство менеджмента, воровство в отеле. Disgusting hotel, rude management, theft in the hotel.

Before choosing a hotel, we looked at a few reviews, like a green area, everything is ok ...but after visiting this hotel you understand that in reality everything is much worse.
If you have nostalgia for the service "a la scoop" and rudeness - you are definitely in Kimeros. If you consider yourself just wanting to relax in a hotel where people love their work - bypass this Kimeros.
I'll start with the operator. First of all, we were outraged by the fact that PEGAS Touristik provided a non-air-conditioned bus for transfer from Antalya Airport to the hotel (which takes one and a half to two hours). In weather conditions of +36-37 degrees Celsius is not just some inconvenience, but a direct threat to the life and health of tourists, since no one warned us that there would be no air conditioning in the bus, and for about two hours we had to be closed. vehicle where the air temperature was higher than outside.

In view of our previous positive experience of bus transportation in southern countries from the operators TEZ TOUR, Anex, Coral, we could not even imagine that “pigas” could, due to negligence and deliberately endanger the health and life of tourists. We filed a written claim for the company's transfer because of the hotel guide, but this claim was never considered.
Well, here are such heated transfers without air conditioning, tourists get to the reception hotel. And this is a tent with a rack, where stuffy, noisy and uncomfortable.
The so-called "green territory" is absolutely useless, since its greenness between the houses, trees grow quite rarely, do not create shadows. It is terribly stuffy on the territory of the Kimerospark hotel, on the one hand the mountain is quite close, on the other hand there are a lot of buildings, and the normal air circulation is disturbed.
When we checked in, we asked the receptionist to make sure the air conditioning was working well in the room.
The receptionist first tried to “sell” us a room of the same category and area as ours, but allegedly in a house “closer to the sea” with an additional payment of 70 US dollars. But we refused this "generous" offer, as a result of which the receptionist tried to put us in a room where the air conditioner was obviously not working well. Despite the fact that the device intended to be an air conditioner made a loud noise and hiss when turned on, it was obvious that only air was escaping from the right side of the device, and this air was the same temperature, and maybe a little higher than in the room, and even when switching modes, no cooling occurred. We immediately called the reception and said that we absolutely refuse to live in a room with a non-working, broken air conditioner. We also refused the offer of the receptionist to arrange ourselves in the next 2-3 days of the meeting of the circle of “fans of repairing air conditioners”.
We are well aware that the repair of air conditioners can take several days, and therefore the repair of such devices should be carried out without residents.
The reception staff behaved impudently and boorishly, they lied that there were no available rooms, although the next room turned out to be with a normal air conditioner and it was just being cleaned after the tourists left.

We told the reception that it was not good to deceive tourists, and that we were ready to move into the next room. We were replaced with key cards, but at the same time, the byling of tourists and minor mischief actually began. In our room, they "forgot" to replenish toiletries, toilet paper, they did not replenish the bar, even after several calls and mourning for a quest relation.
The next day upon arrival, a meeting was scheduled with the Pigas hotel guide, during which the latter tried to convince everyone that there were no cases of theft from the hotel rooms, which, of course, was hard to believe, given the hotel's bungalow system. And a day later we discovered that money had been stolen from our room.
When they began to restore the events, they found out that for a day and a half of our stay at the hotel, the wallet was at the bottom of the backpack. That is, in order to commit the theft, it was necessary to “spoil” carefully in the bags of tourists. We were very outraged by this incident, and not so much because of the amount of missing money, but more because not only did the hotel staff do disgusting cleaning, “forgot” to replenish toiletries and the bar, but also thoroughly rummaged through our . bags, looking for something to steal. And it hasn't even been two days since we moved in.
First of all, we were concerned that we could not feel safe in the room, and they would safely leave personal belongings there.
We understand that the amount of missing money is not large enough to initiate criminal proceedings on the fact of theft, but at the same time, we are sure that for the safety of tourists, the administration and management of the hotel are obliged to respond to complaints from tourists about what is in their personal belongings, bags. then "rummaged around" (most likely the hotel staff) and immediately take action to ensure the comfort and safety of tourists. For example, such a measure could be an obligation on the part of the hotel that cleaning on subsequent days will be carried out only in the presence of tourists, and staff will not be allowed to visit the room without residents. Or assigning one employee / employee to a number, so that in case of any questions, you can directly contact such an employee.

On the same day, a friend contacted the reception and told about her situation, and they promised to give her feedback the next day. When she arrived the next day, the receptionist turned on the "frost" mode, which often happens in establishments with a "scoop" level of service, and said that she did not know anything. I had to look for those responsible persons of the hotel who know something and decide.
In response to our mourning for the missing money, some person Arina Cetin (we were not told what position she occupies in the hotel) began to be rude in response, saying that it was we who pulled out the money from ourselves . When I asked the reception staff to give the name and surname of the general manager, the girl handed me a piece of paper with the inscription “Ozgur bey”, I asked what kind of “bey” is the surname or what? , to which the girl answered with a tremor in her voice, no, it was “sir. ”
With further attempts to find out the name of Ozgur's mistress, the girl turned white in the face, the rest of the employees (bound by a blood oath, as I understand it) either forgot the nickname of the chief manager, or swore not to tell anyone. What a fucking shame! Employees are ashamed (or scared) to tell tourists the name of the boss.
This is the first indicator that such hotels as Kimeros, where the name of the chief manager is carefully hidden, should be treated with the tenth way.
For example, in a very pleasant and decent neighboring hotel, Mirage park, there is a special stand where there are photos, last names and names of the hotel's management staff, because people there are proud of their work and they are not ashamed and not afraid if hotel guests know not only them names. with the prefix household-mistress, but also their names and photos.
In the Kimerospark hotel (I write together or not this is a park, and has nothing to do with the park) - disgusting Internet, only in a bar on the beach, where the router is more likely to be more normal, in the rest of the territory you will not be able to open the browser normally.

Therefore, only upon arrival home, having surfed on the Internet, did they find out that Kimerospark has been managed since 2014? zbek Tourism A. ? . Of course, I could be wrong, but there was a very clear impression that the hotel was run by “immigrants from the 90s, brought up in the vast expanses of the former CIS countries, ” which is why the service is like that, and rudeness at every turn.
A lot of girls from Kazakhstan work in the hotel and in the restaurant (under contracts for the season): quiet, silent, not deciding anything themselves and afraid of their “bays”. Even somehow I would not like to participate in their labor exploitation.
I compare it with the same Mirage park - the waiters are young people of Turkish or oriental appearance, smiling at tourists, self-confident and satisfied with their work.
So, not having received the last name, first name and contacts of the general manager, to whom we could directly convey our concern about her safety in the room, the friend asked the hotel staff to call the police to fix the fact of the loss of money and unauthorized access to our room. to protect yourself from such situations in the future, because if something else is stolen, then the hotel management and the hotel guide will not be able to lie anymore, oh, this is the first time we have such theft.
Attempts to call the tourist police of the Antalya coast, whose numbers can be found on the Internet and articles for tourists, were unsuccessful, the phone number simply did not work, there is a similar service in Ankara and Istanbul, but they did not know the contacts of their colleagues in Antalya. Therefore, the hotel called the gendarmerie, dealing with the countryside between the cities. But everything is strictly in Turkish.
And then Arina Chetin volunteers to be a translator for her friend, and translates the text of the document for her specially incorrectly so that her friend, out of ignorance, signs a waiver of claims against the hotel. Although in such a situation it had to be a certified translator, and Arina Cetin was obliged to inform the police about her conflict of interest, and that she, even if she was strongly asked, due to her employment, could not be an interpreter in this case.

Arina Cetin, on the other hand, decided that it was easier to deceive a tourist, to deliberately make an incorrect translation of a document, thereby Arina Ch. committed an official forgery and abused her official position. I don’t write anything about reputation, because “a reputation built on lies and deception” is still a deception.
Nevertheless, they wrote a statement to the gendarmerie, although the “translator” from Pigas in every possible way prevented the recording in the text of the statement of the facts about the hotel management ignoring the facts of theft and unwillingness to investigate it.
In addition, when leaving the hotel, other tourists also complained that they had lost money from their room (by the way, in the same house as our room), to which the reception did not react in any way.
Now more about the "territory of the hotel". On the promo video, they show you that this is a park, trees grow between the houses, the territory is large, stretched, very stuffy, you will not walk along the paths in such closeness and heat.
For example, in Marti Myra there are areas where there are hammocks, sun loungers, sofas, wooden tables, it is convenient to relax there and there is always somewhere to retire with a company or a couple. In Chimero Park, this green area is completely useless, it does not create enough shade, there are no pleasant places to relax.
All activities are concentrated by the sea: the beach, the pool, the beach bar, near the bar there is a slide where you rarely see anyone, there is a slab-lined area where children's cars are driven out in the evening, a stage and chairs on a flat area (no amphitheater) and a large square building form - dining room. The impression that you ended up in a shopping center or a food court, where people are always chewing (yes, food is provided around the clock), but damn it, this is not about relaxation. In addition, it is very stuffy and uncomfortable. In the evening, in this zone, a bunch of people accumulate at the canteen + children chasing and screaming on typewriters. On the right is the stage - on the left is a water slide, horse-people mixed in a bunch ...

Attempts to go out for a walk around the territory in the evening showed that it was better not to do this, since in places it stinks very much of garbage. The animation is like this: until one evening there was a cool show (invited), then some strange monsters entertained the children. The hotel is not for a comfortable stay.
A la carte does not work in Chimeropark, and this is not because of the quarantine (in the second hotels they resumed their work perfectly), it is because for a la carte you need to love tourists, your work and service: grate glasses, iron tablecloths, lay. Again, the neighboring Mirage park is a living example of how nice it is to see when a hotel appreciates a good level of service and respects the hotel's customers.
Meals: Yes, this is a 24-hour food service, what is it for? - I do not know. A double espresso in the dining room will go well with a good americano, something that is poured like an americano is better not to take. But black tea is like chefir, strong in the sense.

I don’t eat meat, because I don’t know how it is with the quality of its preparation.
There is fish, sometimes there was a well-cooked grilled sea bream.
Sometimes they gave out seafood, in the food court of Kimerospark there is a window with a promising inscription “sea food”, from which they give out squid a la rubber, salad without dressing, boiled trout “in a pot” and a piece of salmon from 15-00 to 17-00 from 15-00 to 17-00. Yes, salmon is difficult to spoil, but to say that they cooked it deliciously is also a stretch. Who taught these people in Kimerospark to cook squid to a state of dense rubber remains a mystery, but day after day they continue this process of spoiling seafood. Even if the squid is frozen, this is not a reason to remake it into "rubber".

The menu of the main restaurant sometimes came across in appetizers children of shrimp, boiled and not very tasty, also rubber squid and dried crab stick. But in general, you can put "4" on food.
The cleanliness of the pool - the pool smelled very much of chlorine, how it was cleaned, but when compared with the Marti Myra pools (where there are fountains and running water), then the pool in Kimerospark is definitely much worse.

We nevertheless went to Pigas for a sea excursion, it would seem that the probability of getting back on a bus without air conditioning is extremely small. But not for Pigas. It seems that the operator has collected a circle of all the old buses of the Kemerovo region and specifically selects such old buses without air conditioning to provide services to tourists. If on the way to the boat the conder on the bus still somehow worked slightly, then on the way back it doesn’t anymore, something broke again, we stood at the gas station for some time while the driver started something (oh, these are circles of young and not very technicians) and then we were transferred to a bus model of the late nineties, where it was +33-+35 in the cabin.
When we arrived at the hotel on whatsapp, the hotel guide sent a voice message that it turned out that the hotel's chief manager had read some kind of review on tripadvisor (naturally, neither the guide nor the manager told us about anything, neither the guide nor the manager told us about anything. less or less we were threatened with eviction from the hotel if we did not submit a petition with repentance (it is not clear what, however) to the Uzbek Ozgur Bay.
Naturally, we reported this incident to the Ukrainian tour operator, who said that only the hotel representative has the right to evict us or inform us about the eviction, and not the Pigas hotel guide. Accordingly, we went to dinner - to wait for news from the hotel staff.
When we returned to the room at about 10 pm, our cards were blocked, Pigas' guide behaved inappropriately, the reception staff first said that oh, your cards were demagnetized, then they said that it was Pigas who invented everything. Then they got scared and started calling the chief manager.
i. e.
the monasticism of the hotel not only does not take steps to stop the theft in the hotel, but they themselves act as reciters, in fact leaving us with access to personal belongings and not notified in advance that, due to the complete inadequacy of monasticism, they had an attack there and a complete loss adequacy. For about two hours we did not have access to the room and our things. Pigas was engaged in extortion, demanding a receipt, after which we will get access to personal belongings.
Just in case, we contacted the Consulate in Antalya, dropped copies of vouchers, docks, a few backstories and contacts of local pigasus to the Consulate.
Also, having contacted the host of the tour operator, he said that the show masks at midnight are a service that we did not order when we were going on a tour, and accordingly.

And lo and behold, after that common sense returned to the tour operator’s employees, they immediately remembered which hotel they were moving us to, we wrote a receipt in our own editorial office that without our knowledge we were blocked access to the room, that the tour operator offered relocation to Mirage Park. we are not opposed to such a move. But the refusal of claims for relocation to the second hotel does not mean the rejection of claims against the tour operator for arranging a “mask” show.
Mirage Park I will write separately: this hotel was pleasant, comfortable, adult responsible people work, who are not ashamed of their management, and who know the name of the general manager, unlike any chimeros there.
The final touch is the sea. It is beautiful at the end of August, + 27-28, you enter it, and you leave it very slowly.
They bought and swam to their heart's content. The sea is beautiful both on the territory of the Kimmerospark and the Mirage park hotel.
Maybe in the future Kimeros will be lucky, and he will also have a decent owner and management company, and not just about something.
In the meantime, Kimmeroparkholidayvillage bypass the tenth road. With all the variety of hotels that are in the Kemershchina, choose hotels without "soviet" service and with adequate management.