The hotel does not correspond to the declared 4 *

Written: 8 june 2018
Travel time: 18 — 25 may 2018
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 2.0
Cleanliness: 2.0
Food: 3.0
Amenities: 4.0
Tour for four 2+2. Two double rooms. Immediately began vparivat one-room quadruple. Half an hour of bickering and as a result two rooms on the fourth floor overlooking the pool and mountains. : (. No lift. Luggage was dragged by ourselves. Rooms are small, sloping low ceilings, bathroom without extractor hood, low ceiling made of white wall paneling. Windows and doors are crooked. Noise isolation zero. TV: old dead corpse!! ! the faces on the screen are blue!! ! the edges of the screen are red. Greetings from the 90s. for three beds, one sheet each. I asked at the reception for a sheet to cover myself. They offered one sheet and a dirty blanket. I took one sheet. There were mountains of dirty dishes on the 4th and 3rd floors and food waste. They stood for three days....: ( I asked to be removed. The conversation at the reception ended with threats to call the gendarmerie and fine me. On the fifth day, the garbage was removed.
There is not enough staff. The Kirghiz clean the rooms just before the settlement. One day staff! Dirt all around. Before breakfast, we usually cleaned the tables ourselves. Chefs and staff walk around the kitchen in jeans and T-shirts. Dishes are missing. Disposable cups made from low grade stinky paper. If you want cappuccino or coffee with milk from the machine, then you must complete the quest: get coffee from the machine in the restaurant, and milk in the machine at the bar. Or vice versa. : )))
Music by the pool yells constantly and loudly: the Turks probably think that the louder the music, the cooler the hotel! : )))

The food is monotonous and lacking. The line for food for half an hour !!!!
Dessert and teaspoons are not in principle. Desserts and cakes are served on the floor tiles instead of trays!! ! The bar always stinks.
Beach . Pebbles and screenings. Enter only in corals. There are not enough sun loungers. A third of the sun loungers are broken. There are even fewer awnings.
The path to the beach passes through a running hotel and is not cleaned in principle! Near the beach homeless type of gypsy camp.
Conclusion: a three-star hotel. Even if the staff is changed and its work is organized, it will turn out to be a solid three. If the first building can be washed and refreshed, then the second building is complete crap: the Crimean boarding house "Dead End of Communism". Scoop full!
The hotel is suitable for the first trip abroad or at a bargain price. Like 200-250 bucks for two for a week. Longer such a scoop can not endure!
Translated automatically from Russian. View original