Тихий ужас отель и Coral-SunMar-Odeon Tours с недопустимым отношением к туристам Quiet horror hotel and Coral-SunMar-Odeon Tours with unacceptable attitude towards tourists

I have never written a review in my life, but this vacation just forced me to do it in order to warn people from the nightmare we were in. If you are connoisseurs of quality rest and the quality of work of the host, please read to the end! We rested with 2 families with small children (1 year and 3) I want to note right away that we are not just capricious tourists, but with extensive experience in the tourism business, now on maternity leave. We booked the tour through the operator SunMar, they are also Coral Travel, the hotel Paloma Renaissance Antalya Beach resort & spa5 * food LUAll - luxury ultra all inclusive. One family for 7 nights, the second for 12. Our vacation began On June 11.2017, in the evening we arrived at the hotel (we had an individual transfer booked in advance) at the Reception we met with the representative of Sunmar, Coral Travel and Odeon Tour - Omar Khayam . I will try to write multiple times, but I really want to talk about all the moments of our "wonderful" vacation. We booked the tour a month before departure, in the note they indicated that the rooms were nearby. When we arrived the hotel was at a stop, we were placed in different parts of the building and in rooms with separate beds! The hotel is old and in great need of repair, the balconies are small, and even in bird droppings, the furniture is worn out, there is 1 trash can in the rooms, this is wildness for a hotel of such a level that costs a lot of money, cosmetics in the bathroom are disgusting, and even after previous vacationers She is not changed, we were left half of the used shower gel. Concrete savings! Well, these are still flowers and the beginning of all the delights! We were promised that the next day we would be moved closer to each other, we had to go to the Reception, we are offered rooms on the 2nd floor almost next to each other, but with the condition that we must hand over the keys of the old ones and get new ones at 14:00, despite the fact that this is the time of daytime sleep of our children and the hotel did not want to make concessions to us. As a result, we moved, and what we see in the new room, in the extra bed for a 3-year-old child, the sheet was not changed, she was all in black hair! This is unacceptable even for a 3 star hotel, not to mention a 5 star VIP. In the 2nd room, the floors were not washed, which is also not correct in rooms with a small child! Service is disgusting! Now On the territory of the hotel - I didn’t even see this in promotional tours in budget 4-kah, broken paths, no descent for strollers, I had to lift Her everywhere in my arms, the territory is not only not well-groomed, it is simply abandoned! The paths along the outskirts of the hotel are broken, walking along them, you can break your legs, the garbage is covered with a film for more than a month, the abandoned "zoo" cannot even be called that, poor rabbits, half-dead, hungry in this stink! The pools were never cleaned! The relaxation pool is generally with muddy, green water! The jacuzzis on the territory of the hotel do not work, abandoned and dirty! The toilets on the territory are in terrible condition, they were there for the three days that we spent there and everything was unchanged! The playground is absolutely SOMETHING! Just a complete trash can! The swing is dirty, the trampoline is just tin! After the children jumped there, we went to give them smecta to drink! This is fine? The trash bin is full of glasses and obviously it hasn’t been like this for 3 days! We went there 3 days in a row and 2 of them without children, just to see if something has changed after our complaints about the reception and Guest relation. But alas, we were only promised! Food is a different story! Not only is the choice small, there is nothing to feed the children at all! No dietary food and children's menu (table)! The hotel has a children's cook who does not speak Russian at all! And it is extremely inconvenient to order food for a child every time and run to a restaurant by a certain time and look for a cook so that she can bring it! T. e. half a day have to run and order this food! The children are hungry, my girlfriend's one-year-old baby could not be fed with anything! You can't force my 3-year-old daughter, who usually eats scrambled eggs and pasta the most on vacation, either! I thought you couldn’t spoil pasta, but in Paloma Renaissance they can’t even boil them normally, the child didn’t eat! We are horrified! And further! I have never seen anything like this, that food that was not eaten yesterday is served the next day for breakfast and lunch! This is something in 5 * VIP, LUAll! Dishes, so this is generally a quiet horror! To make coffee, we went through 10 cups! Everything is dirty, the plates are greasy, the plates for soups are broken and with glass right in the plates! If the food is over, they don't bring it! We sat and watched! When will they bring a container of vegetables! There are no tablecloths, napkins on the tables! Snacks throughout the day too! Only Turkish cakes (gozleme) for which there is a queue for half an hour, we never tried them and cut a watermelon next to it! That's all! In the beach bar, food such as salads and hamburgers is paid!! ! How is that at all? We arrived at a VIP level hotel, according to the concept of Luxury Ultra All Inclusive! As a result, everyone lost weight, from such an all inclusive! Juices are poured from plastic decanters, they are all diluted! Pour all absolutely drinks into paper coffee cups! It's totally funny! The staff is sorely lacking! The beach is also something! Huge boulders at the entrance! We never went to sea! It’s just physically difficult for an adult to do this, I’m generally silent for children! The Paloma Renaissance beach itself does NOT look like sand and pebbles, but dusty pebbles! Solid dust! In general, there are still a lot of comments on the cleanliness of the hotel, service and other things I can write, but there is not enough space! Let's move on to the most interesting) from the first day we complained about the reception, guest relation, and to the guide of Coral Travel / SunMar and Odeon Tour about all the disadvantages of the hotel, and expected that we would still be provided with the declared quality of services, for which we paid a lot money! On the 3rd day of our complaints, the guide Omar Khayyam offered to relocate us and give us 5 hotels to choose from! And he promised that in the morning everything would be decided! The next morning, Omar and I called the Odeon tour office and confirmed our desire to move out of this barn! And we said several times that we want to do it without additional payments! T. to. we understand that for this money there are many options for hotels, even if they are not declared VIP, but of decent quality and it certainly cannot be worse! We talked on the phone with the manager Anastasia (or Tatyana, I don’t remember exactly the name of the manager on my nerves and emotions) and asked that Akka Antedon 5* be included in this 5 options, knowing that it was cheaper than Paloma Renaissance 5* in the price list and Nirvana Lagoon 5 *, a neighboring hotel with Paloma Renaissance 5 * which we walked through and were shocked by the incredible cleanliness! From 9 am it lasted until 4 o'clock! We certainly did not expect such a boorish attitude from the tour operator Coral / Sunmar / Odeon tour! As a result, we were offered Nirvana Lagoon 5 * with additional payments of $ 1200 for one family and $ 550 for the second! And Akka Antedon 5 *, which was cheaper than Paloma, we were billed with a surcharge of $ 450 and $ 250! We didn't have any more options! Now wait a minute! Why did it happen? ! We felt like we were being lied to! We asked to upgrade, change hotels, no extra charge! They simply did not want to listen to us and talked rudely! But since everyone was very tired, hungry, they could not be there anymore, they decided to move to Akka Antedon! Guide Omar Khayyam, from the telephone order of Anastasia (Tatiana) (Odeon tour), under pressure, was forced to write a receipt stating that we allegedly want to move to another hotel with a surcharge, also + surcharge for transfer between hotels is also at our expense ! And that we have no complaints about the Odeon tour (Coral travel and Summary), when I said that I would not write this, he said either I write and we move, or we stay in Paloma and the rest of the rest is silent! This is not just rudeness, this is not respect, impudence and disrespect not just for tourists, but also for your colleagues all the same! Dear readers, from the bottom of my heart, to all tourists who want to have a good and high-quality rest, I strongly do not recommend using the services of Coral / Sunmar / Odeon tours, because the host country did not provide the proper quality of service for tourists ! ! They absolutely do not care about tourists with small children! Even if the tour will cost more with other operators, believe me, it is not worth your nerves and drunk sedatives, as was the case in our case! Thanks to the Paloma Renaissance hotel and Coral / Sunmar / Odeon tour operators, the vacation was completely ruined and a lot of money was simply thrown away! We did not receive the requested services. I strongly do not recommend to everyone either the Paloma Renaissance hotel or the Coral travel / Sunmar / Odeon tour operator! Appreciate yourself and your vacation! All the best!