Since the hotel had just opened, there were a lot of problems. The organization is still very weak, but perhaps everything will change when they work together a little. Prenium Ultra is claimed, but the food is very modest, the food is often bland, but sometimes it was super 50/50. If you consider it as a party hotel, definitely not.
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Since the hotel had just opened, there were a lot of problems. The organization is still very weak, but perhaps everything will change when they work together a little. Prenium Ultra is claimed, but the food is very modest, the food is often bland, but sometimes it was super 50/50. If you consider it as a party hotel, definitely not. The animation is very weak, there is only a foam party every 3 days. The rest of the time, nothing. We entertained ourselves. During the day, even music is not played anywhere. The reception works poorly, in case of problems, they listened, recorded, but they did not always solve it. The room is not cleaned every day. Many had problems with the operation of the rooms. Our air conditioner lived its own life, then it worked, then it didn’t. At the request to understand the reaction was 0. Water in plastic cups. The bottles were only on the first day, and then apparently ended, it is very inconvenient.
Transfer to the sea once an hour. The bus is very hot, but then a normal one appeared, but this is also a lottery.
You can go with the old one, or you can go with the new one. At night they take you to the club for $ 10, it’s also not very clear if you can’t play music after 12, since there is a sleeping area nearby, you need to take it to the club for free, but this is my personal opinion.
There are no Ala Carte restaurants declared, but they think it's a matter of time.
Vacationers are mostly Russians and Turks. But all the people are very nice and decent.
From the pros.
Really worthy big beach and clear sea.
You can swim in the pool around the clock.
Alcohol. They make really cool cocktails, there is imported alcohol, but not much.
Beautiful interior of the restaurant.
Beach towels in unlimited quantities.
Since we often rest in Turkey, there is something to compare with.
I give 5 out of 10.
I really hope that they will change the approach to the issue of animation. He will finish the numbers and replace those who run the issue of economic problems.
The prospects for the hotel are great, but I think that after some time.
Transfer to the sea once an hour. The bus is very hot, but then a normal one appeared, but this is also a lottery.
You can go with the old one, or you can go with the new one. At night they take you to the club for $ 10, it’s also not very clear if you can’t play music after 12, since there is a sleeping area nearby, you need to take it to the club for free, but this is my personal opinion.
There are no Ala Carte restaurants declared, but they think it's a matter of time.
Vacationers are mostly Russians and Turks. But all the people are very nice and decent.
From the pros.
Really worthy big beach and clear sea.
You can swim in the pool around the clock.
Alcohol. They make really cool cocktails, there is imported alcohol, but not much.
Beautiful interior of the restaurant.
Beach towels in unlimited quantities.
Since we often rest in Turkey, there is something to compare with.
I give 5 out of 10.
I really hope that they will change the approach to the issue of animation. He will finish the numbers and replace those who run the issue of economic problems.
The prospects for the hotel are great, but I think that after some time.
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Rested at the Saint Star hotel, in general, the hotel is not bad, young, but a large number of rashka spoiled the rest, when we left Ukraine, from anxiety to rest, and these bastards are here and they include the song "I love you Moscow", so what will be the response?! I would like to thank the staff
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Rested at the Saint Star hotel, in general, the hotel is not bad, young, but a large number of rashka spoiled the rest, when we left Ukraine, from anxiety to rest, and these bastards are here and they include the song "I love you Moscow", so what will be the response?!
I would like to thank the staff at the beach, you made our vacation better!
Glory to Ukraine!
I would like to thank the staff at the beach, you made our vacation better!
Glory to Ukraine!
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*** The hotel had the worst service I've ever experienced. More than a half of what was proudly stated in the concept was not presented at all - no gym, no ala-carte restaurants, no premium coffee-shop, no pomegranate juice, no orange juice, no fresh bar, no confectionary, no waffles, no ice-cream, no taco, no buffet at nights etc.
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***
The hotel had the worst service I've ever experienced. More than a half of what was proudly stated in the concept was not presented at all - no gym, no ala-carte restaurants, no premium coffee-shop, no pomegranate juice, no orange juice, no fresh bar, no confectionary, no waffles, no ice-cream, no taco, no buffet at nights etc. What else?
The electricity was constantly cut out.
Many rooms have very poor-quality plumbing. Our shower was leaking, our neighbors' toilet was leaking, so they had to change a room.
The cleaning service is freaking poor. In 10 days, they washed the floor just once (and only after several requests).
We were forced to go to the reception several times on an everyday basis, since the problems were never solved immediately. By the way, we had that feeling that the cleaning staff were searching the guest's belongings out. A good thing that we never left money in the room, so we lost only a piece of dessert, but we talked to other guests, and they were sure that their stuff was searched out, too. We also heard that someone's money was stolen.
The area was not properly cleaned either. In the hallway in front of the rooms someone's glasses and plates were constantly standing for 2-3 days straight, and no one carried them away.
According to the hotel concept, the mini-bar was supposed to be replenished every single day. It never did though. They replenished it maybe twice? Once after the third or fourth our request, and once they replenished it a couple of hours before our departure.
The food choice was quite poor. No enough meat or fish. The pizza was often burnt. Once we saw a fly in the fish.
The worst thing is the service. They do not know any hotel standards as I see it. They do touch guests' personal belongings and even guests' underwear. They enter the room while the 'Do not disturb' sign is on. They do not always bring any toiletries and take away bathrobes, towels, blankets. They are rude. They never resolve any of your problems.
The hotel has the only one good thing - it is the sea. The sea is quite far away though. That is all.
It is only a small part of what happened here.
So, if you want to get a good service and yummy food, that place is definitely not for you.
The hotel had the worst service I've ever experienced. More than a half of what was proudly stated in the concept was not presented at all - no gym, no ala-carte restaurants, no premium coffee-shop, no pomegranate juice, no orange juice, no fresh bar, no confectionary, no waffles, no ice-cream, no taco, no buffet at nights etc. What else?
The electricity was constantly cut out.
Many rooms have very poor-quality plumbing. Our shower was leaking, our neighbors' toilet was leaking, so they had to change a room.
The cleaning service is freaking poor. In 10 days, they washed the floor just once (and only after several requests).
We were forced to go to the reception several times on an everyday basis, since the problems were never solved immediately. By the way, we had that feeling that the cleaning staff were searching the guest's belongings out. A good thing that we never left money in the room, so we lost only a piece of dessert, but we talked to other guests, and they were sure that their stuff was searched out, too. We also heard that someone's money was stolen.
The area was not properly cleaned either. In the hallway in front of the rooms someone's glasses and plates were constantly standing for 2-3 days straight, and no one carried them away.
According to the hotel concept, the mini-bar was supposed to be replenished every single day. It never did though. They replenished it maybe twice? Once after the third or fourth our request, and once they replenished it a couple of hours before our departure.
The food choice was quite poor. No enough meat or fish. The pizza was often burnt. Once we saw a fly in the fish.
The worst thing is the service. They do not know any hotel standards as I see it. They do touch guests' personal belongings and even guests' underwear. They enter the room while the 'Do not disturb' sign is on. They do not always bring any toiletries and take away bathrobes, towels, blankets. They are rude. They never resolve any of your problems.
The hotel has the only one good thing - it is the sea. The sea is quite far away though. That is all.
It is only a small part of what happened here.
So, if you want to get a good service and yummy food, that place is definitely not for you.
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