Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
1.0
Cleanliness:
2.0
Food:
2.0
Amenities:
2.0
We present excerpts from a collective complaint sent to all possible instances. The owner of the hotel is a Ukrainian from Kharkov, saving on everything from electricity and detergents for cleaning to groceries.
“We were ready for what you can get in a 3 * hotel and did not pretend to be super service. But the lawlessness that we are faced with goes beyond what is permitted.
The hotel resembled a transit base for those who got into this unpleasant situation and persistently sought to be relocated to the hotel, which was originally stated in the voucher, by complaining to the travel agencies where they purchased vouchers.
For example, the family of Tyuleneva E. A. and Kozarsky B. K. purchased a voucher with DBL accommodation, but was settled in a 1-bed room, converted from a service room, in which there was one single bed. The windows led to a construction site.
Or the administrator Timur turned to the tourist Mikhailova M. A.
with a request to give up her number to this married couple and move to a 2-bed room with a shared room, although Mikhailova M. A. purchased a ticket with SNGL accommodation.
Territory. Not well maintained, during our entire stay we never saw anyone clean the area. There are no usual flower beds, uncut lawns, reeds are growing. The area around the pool is dirty and slippery. During our stay, 2 accidents occurred for this reason: one girl slipped by the pool and broke her leg, the second fell, hitting her head.
Swimming pool. The hotel pool was never cleaned during our stay. The pool has only three umbrellas in a terrible state, dirty.
Rooms. There is only one maid for the whole hotel. There are no detergents for washing plumbing, only a bucket and a mop are items for cleaning. Bed linen and towels are not changed during the entire stay.
Directly under the windows there is a discotheque area of the neighboring hotel, until half past one in the night it was impossible not only to sleep and watch TV, but also to talk to each other.
Beach. The beach is 400 meters from the hotel. It is an area about 10 meters wide, fenced off with ropes from the public beach.
Bar. The only bar located on the territory of the hotel should be noted separately. There were no refrigeration units for cola and fanta in the bar itself. They were brought from a nearby store, which probably also lacked a refrigerator. Therefore, in the 40-degree heat, we simply had to drink warm cola. The ice was only the first 1.5-2 hours from the moment of opening. But after 22 hours he suddenly appeared. But this was not enough for the owners of the hotel. Apparently, to test us for survival, the drinks also ran out quickly enough.
The bartender periodically went to a nearby store to replenish supplies.
The most interesting moment: the bartender's lunch coincided with the beginning of lunch at the hotel. Having received an order from you, the bartender could suddenly move to other customers and serve them. Then he returned to you with a look as if seeing you for the first time. He could go about his own business without paying any attention to the tourists, read the newspaper or chat with colleagues and his many friends. If you approached at 21.45, be prepared to be ignored for 15 minutes, at exactly 22 o'clock they will show the clock and report that now you will have to pay for drinks. On the very first day of their arrival, they were told that he would not let go of more than 2 glasses of any drink in one hand. Children especially suffered. He did not pour more than half a glass for them, citing the fact that they are still small.
It was especially fun during the afternoon snack, when half-starved tourists (read about this in the food section) tried to take not very high-quality cookies on a plate (this is the only thing that was served in the afternoon snack). The bartender kept a close eye on who took how much, and if, according to his criteria, someone took more than expected, he simply removed the tray, saying that the rest should also be left. The dishes were washed by the same bartender behind a dirty rag in a dirty sink without detergent.
Restaurant Dinner is served indoors in the restaurant, where there is no air conditioning. To bring drinks for dinner, you have to leave the hotel, go to the bar and then return to the restaurant with drinks if you are lucky enough to catch the bartender in place, or without them, if he suddenly wanted to go to dinner too.
Nutrition.
For breakfast, for example, for 14 days we saw only boiled eggs, soy sausages, poorly washed, fermented tomatoes, sometimes 6 types of jam and corn flakes with milk. The all-inclusive selection (buffet) offered us: permanently undercooked rice, pasta and lightly peeled, cut and baked potatoes in the oven. This is hot food. Moreover, they remained hot for a very short time, since the heating system for these trays was not turned on even once. If you came to dine an hour after the start, you could forget about the hot one.
Next were the so-called salads, an unimaginable mess of completely incompatible products, for example, rice and cabbage, rice and green peas, rice mixed with tomato paste, pasta with beans, seasoned with mayonnaise.
But the worst thing is that these dishes were served to us for lunch and dinner for several days. It was impossible to approach the table from the "flavor" that these dishes exuded. There was no meat or fish at all! From vegetables, poorly washed, fermented tomatoes and weathered cucumbers. Since no one wanted to eat them either, the staff did not throw them away, but put them on the table every day. You could forget about fruits. Served only as not very fresh watermelon.
Sauce and mayonnaise were taken out only when the tourists insisted on it. A small bowl of mayonnaise and the same ketchup were carried out throughout the hotel. Moreover, the remark was immediately made that it was not necessary to take a lot, there were a lot of people and it was necessary that everyone had enough.
We tried more than once to urge the hotel administration to treat us with due respect and not to feed us with slop.
To which we were told that the new hostess does not allocate money for the purchase of products, so we have to put up what was on the previous days. We never saw food being brought to the hotel.
We repeatedly tried to make claims to the owner of the hotel, who appeared on the territory only accompanied by her, apparently, a security guard, but she just listened without giving any arguments and left. And only once she answered another complaint: “Who is it easy now? »
This is not a complete list of all the facts. If you don't want to ruin your holiday and waste your money, don't choose this hotel.
“We were ready for what you can get in a 3 * hotel and did not pretend to be super service. But the lawlessness that we are faced with goes beyond what is permitted.
The hotel resembled a transit base for those who got into this unpleasant situation and persistently sought to be relocated to the hotel, which was originally stated in the voucher, by complaining to the travel agencies where they purchased vouchers.
For example, the family of Tyuleneva E. A. and Kozarsky B. K. purchased a voucher with DBL accommodation, but was settled in a 1-bed room, converted from a service room, in which there was one single bed. The windows led to a construction site.
Or the administrator Timur turned to the tourist Mikhailova M. A.
with a request to give up her number to this married couple and move to a 2-bed room with a shared room, although Mikhailova M. A. purchased a ticket with SNGL accommodation.
Territory. Not well maintained, during our entire stay we never saw anyone clean the area. There are no usual flower beds, uncut lawns, reeds are growing. The area around the pool is dirty and slippery. During our stay, 2 accidents occurred for this reason: one girl slipped by the pool and broke her leg, the second fell, hitting her head.
Swimming pool. The hotel pool was never cleaned during our stay. The pool has only three umbrellas in a terrible state, dirty.
Rooms. There is only one maid for the whole hotel. There are no detergents for washing plumbing, only a bucket and a mop are items for cleaning. Bed linen and towels are not changed during the entire stay.
Directly under the windows there is a discotheque area of the neighboring hotel, until half past one in the night it was impossible not only to sleep and watch TV, but also to talk to each other.
Beach. The beach is 400 meters from the hotel. It is an area about 10 meters wide, fenced off with ropes from the public beach.
Bar. The only bar located on the territory of the hotel should be noted separately. There were no refrigeration units for cola and fanta in the bar itself. They were brought from a nearby store, which probably also lacked a refrigerator. Therefore, in the 40-degree heat, we simply had to drink warm cola. The ice was only the first 1.5-2 hours from the moment of opening. But after 22 hours he suddenly appeared. But this was not enough for the owners of the hotel. Apparently, to test us for survival, the drinks also ran out quickly enough.
The bartender periodically went to a nearby store to replenish supplies.
The most interesting moment: the bartender's lunch coincided with the beginning of lunch at the hotel. Having received an order from you, the bartender could suddenly move to other customers and serve them. Then he returned to you with a look as if seeing you for the first time. He could go about his own business without paying any attention to the tourists, read the newspaper or chat with colleagues and his many friends. If you approached at 21.45, be prepared to be ignored for 15 minutes, at exactly 22 o'clock they will show the clock and report that now you will have to pay for drinks. On the very first day of their arrival, they were told that he would not let go of more than 2 glasses of any drink in one hand. Children especially suffered. He did not pour more than half a glass for them, citing the fact that they are still small.
It was especially fun during the afternoon snack, when half-starved tourists (read about this in the food section) tried to take not very high-quality cookies on a plate (this is the only thing that was served in the afternoon snack). The bartender kept a close eye on who took how much, and if, according to his criteria, someone took more than expected, he simply removed the tray, saying that the rest should also be left. The dishes were washed by the same bartender behind a dirty rag in a dirty sink without detergent.
Restaurant Dinner is served indoors in the restaurant, where there is no air conditioning. To bring drinks for dinner, you have to leave the hotel, go to the bar and then return to the restaurant with drinks if you are lucky enough to catch the bartender in place, or without them, if he suddenly wanted to go to dinner too.
Nutrition.
For breakfast, for example, for 14 days we saw only boiled eggs, soy sausages, poorly washed, fermented tomatoes, sometimes 6 types of jam and corn flakes with milk. The all-inclusive selection (buffet) offered us: permanently undercooked rice, pasta and lightly peeled, cut and baked potatoes in the oven. This is hot food. Moreover, they remained hot for a very short time, since the heating system for these trays was not turned on even once. If you came to dine an hour after the start, you could forget about the hot one.
Next were the so-called salads, an unimaginable mess of completely incompatible products, for example, rice and cabbage, rice and green peas, rice mixed with tomato paste, pasta with beans, seasoned with mayonnaise.
But the worst thing is that these dishes were served to us for lunch and dinner for several days. It was impossible to approach the table from the "flavor" that these dishes exuded. There was no meat or fish at all! From vegetables, poorly washed, fermented tomatoes and weathered cucumbers. Since no one wanted to eat them either, the staff did not throw them away, but put them on the table every day. You could forget about fruits. Served only as not very fresh watermelon.
Sauce and mayonnaise were taken out only when the tourists insisted on it. A small bowl of mayonnaise and the same ketchup were carried out throughout the hotel. Moreover, the remark was immediately made that it was not necessary to take a lot, there were a lot of people and it was necessary that everyone had enough.
We tried more than once to urge the hotel administration to treat us with due respect and not to feed us with slop.
To which we were told that the new hostess does not allocate money for the purchase of products, so we have to put up what was on the previous days. We never saw food being brought to the hotel.
We repeatedly tried to make claims to the owner of the hotel, who appeared on the territory only accompanied by her, apparently, a security guard, but she just listened without giving any arguments and left. And only once she answered another complaint: “Who is it easy now? »
This is not a complete list of all the facts. If you don't want to ruin your holiday and waste your money, don't choose this hotel.
Translated automatically from Russian. View original
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