Good afternoon! I want to tell you a story about what can happen to you for a negative review of a hotel.
Hotel Selcukhan 4 *, Beldibi, Kemer, the tour operator Join up recommended us, presenting it as a good four.
The first impression of the hotel is good, rather polite staff at the reception, excellent room (in the new building, in the old one everything is much sadder). This is where the positive ends. The territory is very small, you can walk around it at a slow pace in 1 minute. The hotel is located on the second line, they offer to go to the sea through the hotel, just across the road from the building itself. There is a stage on this territory, around it you can see boxes with garbage, someone hung out linen on the fence, broken old sofas and tables. The beach is very dirty, just a shame, there are cigarette butts and old garbage in small pebbles, the sun loungers are dirty, and the tables near them are generally sad - scratched and black from time to time.
With food, everything is very sad, there is very little assortment, only chicken was seen from meat and these are wings, hearts, liver, once they gave something like shawarma meat, wound on a spit, the second time store-bought frozen nuggets. From the side dish - eternal rice and french fries, which were fried in black-black oil. For breakfast, an edible omelette. They also fry it on the street on an oven oiled for years, the omelette itself is poured from some dubious bucket, around a lump of food, the filling for the omelet may not be enough, as well as the omelet itself. Food is not brought, who did not have time, he was late. At 19:00 dinner, at 19:30 - what's left ...Fruit - the most miserable of all that I have seen. A lot of broken dishes, tables are often stained, appliances are dirty. We were forced to buy food in stalls outside the hotel, so as not to get stomach problems. Throughout the restaurant, there is complete UNSANITATION, there are some household boxes, food cartons, and so on.
Alcohol is poured on the floor into glasses in plastic cups, and so bad that their bottom sags from the liquid.
In general, we decided to write all this to the representative of Join Up with a request to move us to another hotel, since this one does not quite meet our expectations and price. The representative immediately offered us relocation to the Anita Venus hotel (according to reviews, even worse than ours) or to a better hotel, but with a surcharge. We refused to pay extra, sent him a photo of the hotel so that he would understand that we were not satisfied. To which he replied that he heard such reviews for the first time, although there are plenty of them on other sites, but he promised to "do explanatory work about such a negligent attitude. " After that, he assured that "he would do everything possible so that we would have good impressions about this country and our company. "
As it turned out, after this conversation, a representative from Kyiv wrote a review on the site about the hotel, indicating our names and surnames, as well as the room number, attaching a photo taken by me. He forgot to let us know about it.
The next day we got a call to the room and were asked to go down to the reception to talk to the girl from "guest relations". At the reception, the conversation began with her phrase: Why did you write a review on the site without talking to us?
For us, this was generally news, we asked what it was about and she showed us a letter in which were our names and surnames. We said that the claim was not against your hotel, but specifically against our tour operator, and in a personal conversation with him, and we did not ask him to write any review. The girl spoke rather rudely, saying that she didn’t understand why something didn’t suit us, and now 500 people live here, and everyone is fine, but it’s bad for us, and that they work here day and night like bees, but we have something I do not like.
After that, she invited either the director or the manager. He came with a translator, we repeated our story again, and he asked to see a photo. There was a comment for each photo - this is not ours, this is fresh garbage, this is generally the household part, what are you looking at there (the household part with broken chairs and rags on the fence is in a slight turn of the head to the right or left of the stage). His interpreter tried to leave several times, he was nervous. We tried to calmly explain that this should not be the case in a hotel of your level. After that, this chief stood up, waved his hand and said - "relocate them somewhere. " After that, we were asked to go up to the room and collect our things for moving to the Anita Venus hotel. We said that we do not want to move to this hotel, to which we were told that no one asks us and the hotel does not want to see us anymore. We asked: how is it?
To which they replied that our representative had no right to write FALSE reviews on our stories and therefore we were evicted. We asked: what do we have to do with it, if we did not write it, and did not give consent to this review? To which we were told that they were not interested in this, and that our review would ruin their reputation, and guests would not come to them, they would suffer losses. And in general, how can we complain if the owner spent 30 million on this hotel, and now we are still dissatisfied with something.
Representatives of Join UP arrived, also with claims against us, as it turned out, although I sincerely expected help from them, as I was assured before, because they are our friends in this country. Their names are Vayran and Nariman, they pounced on me with why I am outraged here, if the plate is broken, take another, if the table is dirty, then sit down at another and that I even know how expensive everything is in Turkey, let alone in my Ukraine, and that there is no way to replace broken things.
I asked to speak to the hotel management because I don't want to move to the hotel they offered me as it is much worse and leave us alone because we already have 3 days of vacation left. To which he replied - well, I don’t know, I’ll try, but you’ve been talking so much here that you don’t like everything, that I won’t help in any way. They don't seem to be trying to fix anything. To my question about why they do not help me, and the phrase that I will complain about their work, they answered - oh, complain to anyone you want. And they said that we were being evicted anyway, go pack your suitcase. The girl from the guest relaitions said that there was nothing to complain about and lie about our indignation about how we could be evicted from the hotel at all, although we behave absolutely decently, we don’t shout and don’t take revenge.
I asked for more help from the representatives of Join UP, this girl, but no one cared. She burst into tears and went to pack her suitcase.
The hotel we were moved to can hardly even be called a hostel, although they have a certificate that they are a 4 * hotel. Broken light fixtures, holey towels and a dirty shower. I called the Join Up representative from Antalya, telling the whole situation about the resettlement, to which he replied that the resettlement was organized by the hotel itself, and they couldn’t help us in any way, and they were not responsible for what was happening in the hotels.
So, like this, don’t complain to Join UP tour operators and don’t try to talk bad about the hotel, otherwise, instead of trying to solve the problem, they will simply get rid of you, throwing you out of bounds.
We were forced to take the situation into our own hands and move on our own to another hotel with a surcharge. Three days thrown out of life! A ruined vacation. Wasted nerves!
Beach
Hotel Selcukhan 4 *, Beldibi, Kemer, the tour operator Join up recommended us, presenting it as a good four.
The first impression of the hotel is good, rather polite staff at the reception, excellent room (in the new building, in the old one everything is much sadder). This is where the positive ends. The territory is very small, you can walk around it at a slow pace in 1 minute. The hotel is located on the second line, they offer to go to the sea through the hotel, just across the road from the building itself. There is a stage on this territory, around it you can see boxes with garbage, someone hung out linen on the fence, broken old sofas and tables. The beach is very dirty, just a shame, there are cigarette butts and old garbage in small pebbles, the sun loungers are dirty, and the tables near them are generally sad - scratched and black from time to time.
With food, everything is very sad, there is very little assortment, only chicken was seen from meat and these are wings, hearts, liver, once they gave something like shawarma meat, wound on a spit, the second time store-bought frozen nuggets. From the side dish - eternal rice and french fries, which were fried in black-black oil. For breakfast, an edible omelette. They also fry it on the street on an oven oiled for years, the omelette itself is poured from some dubious bucket, around a lump of food, the filling for the omelet may not be enough, as well as the omelet itself. Food is not brought, who did not have time, he was late. At 19:00 dinner, at 19:30 - what's left ...Fruit - the most miserable of all that I have seen. A lot of broken dishes, tables are often stained, appliances are dirty. We were forced to buy food in stalls outside the hotel, so as not to get stomach problems. Throughout the restaurant, there is complete UNSANITATION, there are some household boxes, food cartons, and so on.
Alcohol is poured on the floor into glasses in plastic cups, and so bad that their bottom sags from the liquid.
In general, we decided to write all this to the representative of Join Up with a request to move us to another hotel, since this one does not quite meet our expectations and price. The representative immediately offered us relocation to the Anita Venus hotel (according to reviews, even worse than ours) or to a better hotel, but with a surcharge. We refused to pay extra, sent him a photo of the hotel so that he would understand that we were not satisfied. To which he replied that he heard such reviews for the first time, although there are plenty of them on other sites, but he promised to "do explanatory work about such a negligent attitude. " After that, he assured that "he would do everything possible so that we would have good impressions about this country and our company. "
As it turned out, after this conversation, a representative from Kyiv wrote a review on the site about the hotel, indicating our names and surnames, as well as the room number, attaching a photo taken by me. He forgot to let us know about it.
The next day we got a call to the room and were asked to go down to the reception to talk to the girl from "guest relations". At the reception, the conversation began with her phrase: Why did you write a review on the site without talking to us?
For us, this was generally news, we asked what it was about and she showed us a letter in which were our names and surnames. We said that the claim was not against your hotel, but specifically against our tour operator, and in a personal conversation with him, and we did not ask him to write any review. The girl spoke rather rudely, saying that she didn’t understand why something didn’t suit us, and now 500 people live here, and everyone is fine, but it’s bad for us, and that they work here day and night like bees, but we have something I do not like.
After that, she invited either the director or the manager. He came with a translator, we repeated our story again, and he asked to see a photo. There was a comment for each photo - this is not ours, this is fresh garbage, this is generally the household part, what are you looking at there (the household part with broken chairs and rags on the fence is in a slight turn of the head to the right or left of the stage). His interpreter tried to leave several times, he was nervous. We tried to calmly explain that this should not be the case in a hotel of your level. After that, this chief stood up, waved his hand and said - "relocate them somewhere. " After that, we were asked to go up to the room and collect our things for moving to the Anita Venus hotel. We said that we do not want to move to this hotel, to which we were told that no one asks us and the hotel does not want to see us anymore. We asked: how is it?
To which they replied that our representative had no right to write FALSE reviews on our stories and therefore we were evicted. We asked: what do we have to do with it, if we did not write it, and did not give consent to this review? To which we were told that they were not interested in this, and that our review would ruin their reputation, and guests would not come to them, they would suffer losses. And in general, how can we complain if the owner spent 30 million on this hotel, and now we are still dissatisfied with something.
Representatives of Join UP arrived, also with claims against us, as it turned out, although I sincerely expected help from them, as I was assured before, because they are our friends in this country. Their names are Vayran and Nariman, they pounced on me with why I am outraged here, if the plate is broken, take another, if the table is dirty, then sit down at another and that I even know how expensive everything is in Turkey, let alone in my Ukraine, and that there is no way to replace broken things.
I asked to speak to the hotel management because I don't want to move to the hotel they offered me as it is much worse and leave us alone because we already have 3 days of vacation left. To which he replied - well, I don’t know, I’ll try, but you’ve been talking so much here that you don’t like everything, that I won’t help in any way. They don't seem to be trying to fix anything. To my question about why they do not help me, and the phrase that I will complain about their work, they answered - oh, complain to anyone you want. And they said that we were being evicted anyway, go pack your suitcase. The girl from the guest relaitions said that there was nothing to complain about and lie about our indignation about how we could be evicted from the hotel at all, although we behave absolutely decently, we don’t shout and don’t take revenge.
I asked for more help from the representatives of Join UP, this girl, but no one cared. She burst into tears and went to pack her suitcase.
The hotel we were moved to can hardly even be called a hostel, although they have a certificate that they are a 4 * hotel. Broken light fixtures, holey towels and a dirty shower. I called the Join Up representative from Antalya, telling the whole situation about the resettlement, to which he replied that the resettlement was organized by the hotel itself, and they couldn’t help us in any way, and they were not responsible for what was happening in the hotels.
So, like this, don’t complain to Join UP tour operators and don’t try to talk bad about the hotel, otherwise, instead of trying to solve the problem, they will simply get rid of you, throwing you out of bounds.
We were forced to take the situation into our own hands and move on our own to another hotel with a surcharge. Three days thrown out of life! A ruined vacation. Wasted nerves!
Beach
Translated automatically from Russian. View original
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